Resume

Sign in

Customer Service Back Office

Location:
Mumbai, Maharashtra, India
Posted:
May 12, 2019

Contact this candidate

Resume:

CURRICULUM VITAE

Mr.RAHUL GULABDHAR PANDEY.

Room No. 1325 .Moracha Pada, Aarey Colony,

Unit No 30

Goregoan (E)

Mumbai: 400065.

Email- ac9cv1@r.postjobfree.com

Contact:-981-***-****/730-***-****

Work Experience

Company Name: K.S. Associate (Behalf of Vodafone)

Designation : FOS – Retention (from Mar, 2011 till 25-Jun-2012)

: Back Office- Retention – Customer Service (From Jun 2012 till Jan 2014)

: IQCA- (Jan 2014 till Oct 2017)

Profile

FOS – Retention (from Mar, 2011 till 25-Jun-2012)

Ensuring Customer Retention & maintenance of Customer Happiness Index through servicing of all the existing accounts over telephony as well as personal visits.

Back Office- Retention – Customer Service (From Jun 2012 till Jan 2014)

Ensuring all documentation & achievement of Credit Control Targets.

One point contact between the Company & the Clients.

Reports generation & maintenance through CRM Portal.

IQCA -Internal Quality Control Auditor- (From Jan 2014 till Oct-2017)

Quality Control Audit & Training

KS ASSOCIATES is a vendor for Vodafone which is handling Retention activity for Borivali Zone. The process is a part of Customer Service activity from Vodafone.

Company Name: SME Corner

Designation : Loan Officer (Dec-2017 till 2-Apr-2019)

Profile

Representative of a NBFC or other financial finds and assists borrowers in acquiring loans.

Work with a wide variety of loans for both consumers and businesses.

Qualification:- SSC Passed

HSC Passed

Date of Birth : 13TH July, 1993.

Marital Status : Marriage

Languages Known :

Sr. No.

Languages

Read

Write

Speak

1

English

Yes

Yes

Yes

2

Hindi

Yes

Yes

Yes

3

Marathi

Yes

Yes

Yes

Hobby: Playing cricket and my favorite player is MS.Dhoni

Declaration:

I hereby declare that all the details furnished above are true to the best of my knowledge.

(RAHUL GULABDHAR PANDEY)



Contact this candidate