Customer Service Representative

BARBARA SWAIN

**** ********* **, *********, ** **109, USA Allentown, PA, 18109 610-***-**** ************@*****.*** CAREER OBJECTIVE

Committed, results-oriented professional with 24+ years of experience, and a proven knowledge of contract compliance, customer needs assessment, customer retention, billing, and collections. Aiming to leverage my skills to successfully fill the Client Service Representative role at your company. WORK EXPERIENCE

Cigna Global Health Service Company, Bethlehem, PA Senior Client Service Associate, Apr 2005 – Present Identify and respond to complex inquiries from a client base of over 1000, regarding benefits, billing, eligibility, coverage and other related information, as well as providing solutions for customers, clients and health care professionals.

Dun & Bradstreet, Bethlehem, PA

Senior Client Service Associate/Collection Specialist, Jan 1995 – Mar 2005 Resolves customer service issues by processing transactions within scope or engaging other corporate resources as required. Responsible for carrying out the process of resolving customer disputes, and other requests related to the collection of accounts receivable. Primary contact for sales team members within an assigned region to resolve billing, receivable, or related service issues.

EDUCATION

Muhlenberg College

Allentown, PA

Business Administration Human Resources/Management & Organizational Studies (May 2002) ADDITIONAL SKILLS

Proficient with Siebel, Hyperion, Oracle

Proficient with MS Office applications, Word, Excel, PowerPoint Trained and proficient in all regulations regarding HIPPA Excels in meeting deadlines and goals as an individual, while also contributing to a team Excellent communication skills, written and oral, used to build rapport and long term relationships with clients both internal and external