Sales Customer Service
Resume:
ABDULLAH BIN ALI AL KATHERI
E-mail : *********@*****.***
OBJECTIVE
I am looking for a challenging work environment with full utilization of my skills, to be a role model in terms of creativity, team work and leadership.
SUMMARY
16 + years total Logistics experience
Skilled at the safe handling of personal and business packages
Experienced with using relevant software programs to track deliveries
Strong organizational skills especially in high-pressure situations
Excellent customer service skills including the ability to resolve issues
Ability to work well in team settings
Talented, self-motivated and confident with exceptional interpersonal skills
Excellent leadership abilities concerning team initiatives with a can-do attitude
Broad knowledge base and skill set incorporates strong command of all areas of business.
Excellent communicator demonstrated by ability to work with people of diverse backgrounds.
PROFESSIONAL EXPERIENCE
2015 Jun – 2018 Sep
Company : GSB Engineering Consultants
Hyderabad, India
Designation : Warehouse Supervisor
Responsibilities :
Developed leadership skills in order to manage the day-to-day operations
Communicated with bosses and team members to determine priority of tasks
Trained new team members on the job
Oversaw the team of 7 members to make sure they stayed on task and were efficient as possible
Checked that products that were received matched suppliers invoice
Maintained 99% delivery on time of all high priority material based on site engineers request.
2011 Aug 08 – 2015 Mar 25
Company : General Authority of Civil Aviation
Air Navigation Services (GACA) Jeddah
Under the Sponsorship of Safari Company Limited
Designation : Senior Warehouse Supervisor / Logistics Coordinator
Responsibilities :
On-time delivery across all functions of logistics over all kingdom
Plan, coordinate, and supervise the execution logistics functions including supply, maintenance, transportation,
Lead and supervise subordinate personnel to include distribution of tasks,
Personal supervision to ensure on time, quality delivery.
Directly supervised 15 employees located in 2 different facilities.
Work on LIS System (Logistics Information System)
Create inventory order/inventory distribution in LIS system.
Use IPS (inventory pricing system).
Use PIPS (procurement information pricing system)
Provided timely review of service related paperwork to determination eligibility for billing when required.
Distribute information to subordinates, prepare briefings and reports,
Create all necessary documents to make scrap item procedure.
Manage domestic and international Distributor activities.
Review and update LIS, tariff codes, etc. to ensure adherence to business requirements and shipping and customs regulations.
Check all documentation and material specifications of the received consignment
2006 Dec – 2011 Aug
Company : Al-Mana Steel Dubai Jersey Limited (CORUS) Dammam
Designation : Senior Sales Administrator
Responsibilities :
Closely involved in import and export procedure
Schedule, facilitate transport and make necessary arrangements
Maintain perfect business relations with clients and good rapport with people involved to run business smoothly
Prepared and shipped merchandise for customer shipment
Update and maintained physical and perpetual inventory
Answering incoming calls in a professional manner
Re-export the material to different locations as per the order placed by clients
2004 Dec – 2006 Aug
Company : Abdul Lateef Group of Companies (Toshiba Warehouse)
Designation : Warehouse Administrator
Responsibilities
Attend incoming and outgoing shipments and barcode all new products
Demonstrations of all new products for showrooms
Dispatch bulk orders for showrooms and customers and maintain good rapport
Coordinate with sales supervisors and showroom controllers to improve overall sales
Maintained excellent client relationship and attend all customer complaints related to products and services
2002 Jan – 2004 Sep
Company : Al Razeia Trading Establish - Jeddah
Designation : Sale Executive
Responsibilities :
Bulk purchase of all types of car spares at competitive prices.
Identify original and generic spares and introduce new spares into markets.
Improve sales with demonstrations and bulk orders.
Maintain all sales record and improve sales every quarter.
Complete coverage of customer requirements across Jeddah with highest number of clients based over Kingdom.
ACADEMIA
Bachelor of Comers (B.Com) - Osmania University – Hyderabad A.P INDIA
Secondary school certificate -Board of secondary education – Hyderabad A.P INDIA
Intermediate education Board of intermediate education – Hyderabad A.P INDIA
COMPUTER KNOWLEDGE
Operating System knowledge
ERP knowledge.
Thorough knowledge of Microsoft Office
MS-Excel, Word
Thorough knowledge of DOS (LIS runs on DOS)
SKILLS
Ability to create strategies and programs and follow through on the details to ensure successful implementation.
Produce successful marketing, promotional and public relations campaigns.
Effective team builder with strong leadership qualities
Ability to relate to people at any level of business and management
An effective communicator with the ability to present complex information to diverse groups
PERSONAL PROFILE
Religion : Islam
Nationality : Indian
Marital Status : Married
Languages : Fluent in Arabic. English and Urdu (Reading –writing)
Passport : valid till 2025
Saudi Arabia Driving License
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