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Sales Customer Service

Rawdat Al Khail, Qatar
May 11, 2019

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I am looking for a challenging work environment with full utilization of my skills, to be a role model in terms of creativity, team work and leadership.


16 + years total Logistics experience

Skilled at the safe handling of personal and business packages

Experienced with using relevant software programs to track deliveries

Strong organizational skills especially in high-pressure situations

Excellent customer service skills including the ability to resolve issues

Ability to work well in team settings

Talented, self-motivated and confident with exceptional interpersonal skills

Excellent leadership abilities concerning team initiatives with a can-do attitude

Broad knowledge base and skill set incorporates strong command of all areas of business.

Excellent communicator demonstrated by ability to work with people of diverse backgrounds.


2015 Jun – 2018 Sep

Company : GSB Engineering Consultants

Hyderabad, India

Designation : Warehouse Supervisor

Responsibilities :

Developed leadership skills in order to manage the day-to-day operations

Communicated with bosses and team members to determine priority of tasks

Trained new team members on the job

Oversaw the team of 7 members to make sure they stayed on task and were efficient as possible

Checked that products that were received matched suppliers invoice

Maintained 99% delivery on time of all high priority material based on site engineers request.

2011 Aug 08 – 2015 Mar 25

Company : General Authority of Civil Aviation

Air Navigation Services (GACA) Jeddah

Under the Sponsorship of Safari Company Limited

Designation : Senior Warehouse Supervisor / Logistics Coordinator

Responsibilities :

On-time delivery across all functions of logistics over all kingdom

Plan, coordinate, and supervise the execution logistics functions including supply, maintenance, transportation,

Lead and supervise subordinate personnel to include distribution of tasks,

Personal supervision to ensure on time, quality delivery.

Directly supervised 15 employees located in 2 different facilities.

Work on LIS System (Logistics Information System)

Create inventory order/inventory distribution in LIS system.

Use IPS (inventory pricing system).

Use PIPS (procurement information pricing system)

Provided timely review of service related paperwork to determination eligibility for billing when required.

Distribute information to subordinates, prepare briefings and reports,

Create all necessary documents to make scrap item procedure.

Manage domestic and international Distributor activities.

Review and update LIS, tariff codes, etc. to ensure adherence to business requirements and shipping and customs regulations.

Check all documentation and material specifications of the received consignment

2006 Dec – 2011 Aug

Company : Al-Mana Steel Dubai Jersey Limited (CORUS) Dammam

Designation : Senior Sales Administrator

Responsibilities :

Closely involved in import and export procedure

Schedule, facilitate transport and make necessary arrangements

Maintain perfect business relations with clients and good rapport with people involved to run business smoothly

Prepared and shipped merchandise for customer shipment

Update and maintained physical and perpetual inventory

Answering incoming calls in a professional manner

Re-export the material to different locations as per the order placed by clients

2004 Dec – 2006 Aug

Company : Abdul Lateef Group of Companies (Toshiba Warehouse)

Designation : Warehouse Administrator


Attend incoming and outgoing shipments and barcode all new products

Demonstrations of all new products for showrooms

Dispatch bulk orders for showrooms and customers and maintain good rapport

Coordinate with sales supervisors and showroom controllers to improve overall sales

Maintained excellent client relationship and attend all customer complaints related to products and services

2002 Jan – 2004 Sep

Company : Al Razeia Trading Establish - Jeddah

Designation : Sale Executive

Responsibilities :

Bulk purchase of all types of car spares at competitive prices.

Identify original and generic spares and introduce new spares into markets.

Improve sales with demonstrations and bulk orders.

Maintain all sales record and improve sales every quarter.

Complete coverage of customer requirements across Jeddah with highest number of clients based over Kingdom.


Bachelor of Comers (B.Com) - Osmania University – Hyderabad A.P INDIA

Secondary school certificate -Board of secondary education – Hyderabad A.P INDIA

Intermediate education Board of intermediate education – Hyderabad A.P INDIA


Operating System knowledge

ERP knowledge.

Thorough knowledge of Microsoft Office

MS-Excel, Word

Thorough knowledge of DOS (LIS runs on DOS)


Ability to create strategies and programs and follow through on the details to ensure successful implementation.

Produce successful marketing, promotional and public relations campaigns.

Effective team builder with strong leadership qualities

Ability to relate to people at any level of business and management

An effective communicator with the ability to present complex information to diverse groups


Religion : Islam

Nationality : Indian

Marital Status : Married

Languages : Fluent in Arabic. English and Urdu (Reading –writing)

Passport : valid till 2025

Saudi Arabia Driving License

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