Training Manager
Resume:
KAJAL KIRAN
Address: H-** A, Naveen Shahdara, Delhi-110032
Contact Number: (M) 997*******
E-Mail Address: ***********@*****.***
Date of Birth: 4th July 1979
Linguistics: English, Hindi, German and Punjabi
Career Objective:
To obtain a position where I can maximize my multilayer of management skills, quality assurance, program development, training experience, customer service, and a successful track record in the environment
Academia:
Graduation from C.S.M University in 2003.
10+2 from C.B.S.E. Board, Delhi in 1997.
Professional Enhancements:
Did BULATS exam for CAMBRIDGE University in July,2018.
Diploma in Aviation and Hospitality Management from Air Hostess Academy in 2005
Certified in Computer Application from IGNOU in 2004.
Advanced Diploma in Computer Application from Alpha Plus in 2003.
Completed trainings like
Red Cross through AHA from St. John Red Cross Society.
Industrial Training from Ambassador Sky Chef.
Flight Exposure Training from Jet Airways.
Experience:
Worked with WORDSWORTH as a Freelance English Trainer under govt. project
May,2018 to 17th Nov,2018
Responsibilities:
Handling grammar classes & P.D. classes.
Providing counseling to students.
Conducting Assessments and Evaluations.
Designing creative training modules on Soft Skills. Content development, creating trainer manuals. Incorporating Role-plays Presentation Skill.
Worked with Creators Academy as a Centre Manager cum Trainer
Jan,2016 to May,2018
Responsibilities:
Handling grammar classes & P.D. classes.
Providing counseling to students.
Conducting Assessments and Evaluations.
Designing creative training modules on Soft Skills. Content development, creating trainer manuals. Incorporating Role-plays Presentation Skill.
Interview Skills, Dinning Etiquettes, Telephone Etiquettes and case studies in the modules. Conducting trainings at various locations on Soft skills, behavior, attitude, personality etc.
Arranging events time to time basis.
Conducting Induction programme for new joinees.
Handling all activities related with housekeeping.
Handling petty cash.
Providing supplies by identifying needs for reception, switchboard, mailroom, and kitchen; establishing policies, procedures, and work schedules.
Purchasing printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices.
Purchasing printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices.
Experience:
Worked with SAS Academy as a English Trainer cum Centre Manger
1st April,2014 to 8th Dec,2015
Responsibilities:
Handling grammar classes & P.D. classes.
Conducting BPO Training.
Providing counseling to students.
Conducting Assessments and Evaluations.
Designing creative training modules on Soft Skills. Content development, creating trainer manuals. Incorporating Role-plays Presentation Skill.
Interview Skills, Dinning Etiquettes, Telephone Etiquettes and case studies in the modules. Conducting trainings at various locations on Soft skills, behavior, attitude, personality etc.
Handling end to end recruitment part.
Arranging events time to time basis.
Conducting Induction programme for new joinees.
Handling petty cash.
Providing supplies by identifying needs for reception, switchboard, mailroom, and kitchen; establishing policies, procedures, and work schedules.
Purchasing printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices.
Worked with Gajam India Pvt. Ltd. as an Admin Manager
April’2013 to 31st March,2014.
Responsibilities
Handling all activities related with housekeeping.
Handling end to end recruitment part.
Arranging events time to time basis.
Managing Travel arrangements (Hotel, Air / Rail).
Taking take care Liasioning work with govt. and non govt. dept.
Conducting Induction programme for new joinees.
Handling petty cash.
Making MIS time to time basis.
Providing supplies by identifying needs for reception, switchboard, mailroom, and kitchen; establishing policies, procedures, and work schedules.
Purchasing printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices.
Worked with Vishakha Facility Management (P) Ltd. as a Manager.
April’2010- 19thApril,2013
Responsibilities
Build and lead a multi-disciplinary team and ensured that the team effectively delivers the programs to achieve customer satisfaction
Training the employees on time to time basis.
Managed all the programs and functions in multiple locations.
Participated in team huddles and give process updates in alignment with soft skill.
Interacting with training vendors and report feedback for the training delivered by them
Feedback Analysis and report generation.
Handling all activities related with house keeping tenders.
Handling end to end recruitment part .
Arranging events time to time basis.
Managing Travel arrangements (Hotel, Air / Rail).
Taking take care Liasioning work with govt. and non govt. dept.
Conducting Induction programme for new joinees.
Handling petty cash.
Making MIS time to time basis.
Providing supplies by identifying needs for reception, switchboard, mailroom, and kitchen; establishing policies, procedures, and work schedules.
Purchasing printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices.
Achieving financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.
Worked with MHC and ICHM As a Freelance Voice & Accent, English And P.D Trainer.
Jan’010-March’010
Responsibilities:
Handling grammar classes & P.D. classes.
Conducting BPO Training.
Providing counseling to students.
Conducting Assessments and Evaluations.
Designing creative training modules on Soft Skills. Content development, creating trainer manuals. Incorporating Role-plays Presentation Skill.
Interview Skills, Dinning Etiquettes, Telephone Etiquettes and case studies in the modules. Conducting trainings at various locations on Soft skills, behavior, attitude, personality etc.
Worked with Swiss school of language, Veta and Frame Boxx As a Freelance
English trainer And P.D Trainer.
Nov’08 to Jan’010
Responsibilities:
Handling grammar classes & P.D. classes.
Providing counseling to students.
Conducting Assessments and Evaluations.
Feedback Analysis and report generation.
Designing creative training modules on Soft Skills. Content development, creating trainer manuals. Incorporating Role-plays, Presentation Skill,
Interview Skills, Dinning Etiquettes, Telephone Etiquettes and case studies in the modules. Conducting trainings at various locations on Soft skills, behavior, attitude, personality etc
Air Hostess Academy Pvt. Ltd., As a Persona Enhancement Trainer
April’06 to Nov’08
Responsibilities:
Assimilation of information using effective skills and getting the trainees involved in the
Learning experience.
Establishing a strong reporting system with the corporate office for proper functioning of the management.
Initiating training projects and ensures completion.
Handling Persona Enhancement sessions.
Conducting Training Audit a On-field and On-site to observe/ monitor training applications.
Upgrade and update training processes.
GCS BPO as a Customer Care Executive Jan’06-Apr’06
Responsibilities:
DIRECT Interaction with the customers.
Handled business development of the organization.
Modern Montessori School as a Computer Teacher Apr’03 – Dec’05
Responsibilities:
Taught 1st -10th Classes as a computer Faculty.
Handled Front Office and administrative functions like admissions and met with their parents regularly.
Achievements:
Selected as a MISS BEST DANCER in school.
Curricular Activities:
Did Campaigning for AHA for 15 days.
Did International Call Center Training from Fareportal.
Interests:
Listening to music
Dancing
Traveling to different places
Strengths:
Confident.
Optimistic.
Adaptable
Hardworking
Date :
Place : Delhi
Contact this candidate