KAJAL KIRAN

Address: H-** A, Naveen Shahdara, Delhi-110032

Contact Number: (M) 997*******

E-Mail Address: ac9csu@r.postjobfree.com

Date of Birth: 4th July 1979

Linguistics: English, Hindi, German and Punjabi

Career Objective:

To obtain a position where I can maximize my multilayer of management skills, quality assurance, program development, training experience, customer service, and a successful track record in the environment

Academia:

Graduation from C.S.M University in 2003.

10+2 from C.B.S.E. Board, Delhi in 1997.

Professional Enhancements:

Did BULATS exam for CAMBRIDGE University in July,2018.

Diploma in Aviation and Hospitality Management from Air Hostess Academy in 2005

Certified in Computer Application from IGNOU in 2004.

Advanced Diploma in Computer Application from Alpha Plus in 2003.

Completed trainings like

Red Cross through AHA from St. John Red Cross Society.

Industrial Training from Ambassador Sky Chef.

Flight Exposure Training from Jet Airways.

Experience:

Worked with WORDSWORTH as a Freelance English Trainer under govt. project

May,2018 to 17th Nov,2018

Responsibilities:

Handling grammar classes & P.D. classes.

Providing counseling to students.

Conducting Assessments and Evaluations.

Designing creative training modules on Soft Skills. Content development, creating trainer manuals. Incorporating Role-plays Presentation Skill.

Worked with Creators Academy as a Centre Manager cum Trainer

Jan,2016 to May,2018

Responsibilities:

Handling grammar classes & P.D. classes.

Providing counseling to students.

Conducting Assessments and Evaluations.

Designing creative training modules on Soft Skills. Content development, creating trainer manuals. Incorporating Role-plays Presentation Skill.

Interview Skills, Dinning Etiquettes, Telephone Etiquettes and case studies in the modules. Conducting trainings at various locations on Soft skills, behavior, attitude, personality etc.

Arranging events time to time basis.

Conducting Induction programme for new joinees.

Handling all activities related with housekeeping.

Handling petty cash.

Providing supplies by identifying needs for reception, switchboard, mailroom, and kitchen; establishing policies, procedures, and work schedules.

Purchasing printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices.

Purchasing printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices.

Experience:

Worked with SAS Academy as a English Trainer cum Centre Manger

1st April,2014 to 8th Dec,2015

Responsibilities:

Handling grammar classes & P.D. classes.

Conducting BPO Training.

Providing counseling to students.

Conducting Assessments and Evaluations.

Designing creative training modules on Soft Skills. Content development, creating trainer manuals. Incorporating Role-plays Presentation Skill.

Interview Skills, Dinning Etiquettes, Telephone Etiquettes and case studies in the modules. Conducting trainings at various locations on Soft skills, behavior, attitude, personality etc.

Handling end to end recruitment part.

Arranging events time to time basis.

Conducting Induction programme for new joinees.

Handling petty cash.

Providing supplies by identifying needs for reception, switchboard, mailroom, and kitchen; establishing policies, procedures, and work schedules.

Purchasing printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices.

Worked with Gajam India Pvt. Ltd. as an Admin Manager

April’2013 to 31st March,2014.

Responsibilities

Handling all activities related with housekeeping.

Handling end to end recruitment part.

Arranging events time to time basis.

Managing Travel arrangements (Hotel, Air / Rail).

Taking take care Liasioning work with govt. and non govt. dept.

Conducting Induction programme for new joinees.

Handling petty cash.

Making MIS time to time basis.

Providing supplies by identifying needs for reception, switchboard, mailroom, and kitchen; establishing policies, procedures, and work schedules.

Purchasing printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices.

Worked with Vishakha Facility Management (P) Ltd. as a Manager.

April’2010- 19thApril,2013

Responsibilities

Build and lead a multi-disciplinary team and ensured that the team effectively delivers the programs to achieve customer satisfaction

Training the employees on time to time basis.

Managed all the programs and functions in multiple locations.

Participated in team huddles and give process updates in alignment with soft skill.

Interacting with training vendors and report feedback for the training delivered by them

Feedback Analysis and report generation.

Handling all activities related with house keeping tenders.

Handling end to end recruitment part .

Arranging events time to time basis.

Managing Travel arrangements (Hotel, Air / Rail).

Taking take care Liasioning work with govt. and non govt. dept.

Conducting Induction programme for new joinees.

Handling petty cash.

Making MIS time to time basis.

Providing supplies by identifying needs for reception, switchboard, mailroom, and kitchen; establishing policies, procedures, and work schedules.

Purchasing printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices.

Achieving financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.

Worked with MHC and ICHM As a Freelance Voice & Accent, English And P.D Trainer.

Jan’010-March’010

Responsibilities:

Handling grammar classes & P.D. classes.

Conducting BPO Training.

Providing counseling to students.

Conducting Assessments and Evaluations.

Designing creative training modules on Soft Skills. Content development, creating trainer manuals. Incorporating Role-plays Presentation Skill.

Interview Skills, Dinning Etiquettes, Telephone Etiquettes and case studies in the modules. Conducting trainings at various locations on Soft skills, behavior, attitude, personality etc.

Worked with Swiss school of language, Veta and Frame Boxx As a Freelance

English trainer And P.D Trainer.

Nov’08 to Jan’010

Responsibilities:

Handling grammar classes & P.D. classes.

Providing counseling to students.

Conducting Assessments and Evaluations.

Feedback Analysis and report generation.

Designing creative training modules on Soft Skills. Content development, creating trainer manuals. Incorporating Role-plays, Presentation Skill,

Interview Skills, Dinning Etiquettes, Telephone Etiquettes and case studies in the modules. Conducting trainings at various locations on Soft skills, behavior, attitude, personality etc

Air Hostess Academy Pvt. Ltd., As a Persona Enhancement Trainer

April’06 to Nov’08

Responsibilities:

Assimilation of information using effective skills and getting the trainees involved in the

Learning experience.

Establishing a strong reporting system with the corporate office for proper functioning of the management.

Initiating training projects and ensures completion.

Handling Persona Enhancement sessions.

Conducting Training Audit a On-field and On-site to observe/ monitor training applications.

Upgrade and update training processes.

GCS BPO as a Customer Care Executive Jan’06-Apr’06

Responsibilities:

DIRECT Interaction with the customers.

Handled business development of the organization.

Modern Montessori School as a Computer Teacher Apr’03 – Dec’05

Responsibilities:

Taught 1st -10th Classes as a computer Faculty.

Handled Front Office and administrative functions like admissions and met with their parents regularly.

Achievements:

Selected as a MISS BEST DANCER in school.

Curricular Activities:

Did Campaigning for AHA for 15 days.

Did International Call Center Training from Fareportal.

Interests:

Listening to music

Dancing

Traveling to different places

Strengths:

Confident.

Optimistic.

Adaptable

Hardworking

Date :

Place : Delhi

Contact this candidate