Hamtramck, Michigan *8212
firstname.lastname@example.org / email@example.com
To seek full-time employment that will best utilize my educational and work experiences. This includes writing, editing, proofreading, research, automotive remarketing and titling, and customer service.
Bachelor of Science
Wayne State University, College of Education, Detroit, Michigan
Major: Speech Communications
Michigan Provisionary Teaching Certificate (renewable)
January 1987 Present
Various publications including:
* Periodicals - Fiddler Magazine, Bluegrass Now Magazine, Tri-State Bluegrass Journal, Ann Arbor Paper, Metro Times, Real Detroit Weekly, Home and Studio Recording, Camp Chase Gazette, Smoke & Fire News.
* Reference texts - Angels A to Z, Musichound Rock: The Essential Album Guide (both published by Gale Group).
* Links to sample writings can be found at http://www.mattmerta.com/ .
Customer Resolution & Retention (formerly Mediation/Arbitration) Remarketing Coordinator
February 2012 March 2019
Dell Inc./Modis Inc. (Contracted to Volkswagen Group of America Inc.)
Auburn Hills, Michigan
Provide customer and corporate service during arbitration cases of manufacturer s buyback of vehicles for Volkswagen of America and Audi of America, including securing/branding of titles, ensuring buy-back vehicles are ready for auction, and ensuring customer satisfaction with replacement vehicles.
Customer Service Representative
May 2008 February 2012
Perot Systems/Dell Inc. (Contracted to Volkswagen Group of America Inc.)
Auburn Hills, Michigan
Provide customer service via e-mail, mail, and telephone for Volkswagen of America.
June 2007 September 2007
Fort Lauderdale, Florida
Monitoring sales of Cadbury-Schweppes soft drinks in the Detroit area for marketing purposes.
July 2006 November 2006
Addison Graphic Solutions
Editing of various publications, including advertisements, training manuals, and catalogs, for DaimlerChrysler Motors and other clients (department ownership transferred from BBDO Detroit).
August 1999 June 2006
Editing of various publications, including advertisements, training manuals, and catalogs, for DaimlerChrysler Motors.
June 1997 December 1998
Farmington Hills, Michigan
Editing of various publications dealing with the concrete industry, including proofreading, copy editing, page layout, and author/printer contacts.
February 1992 June 1997
Gale Research (now Cengage Learning)
Detroit, Michigan (now Farmington Hills, Michigan)
Editing of various library reference publications, including writing, proofreading, copy editing, contributor/printer contacts, project management, and liaison for work-at-home employees.
Familiarity with DOS/Windows-based personal computer software, including WordPerfect, MS Word, Excel, Framemaker, Photoshop, and HTML among others.
Member of the International Bluegrass Music Association.
Member of Americana Music Association.
Member of Society for the Preservation of Bluegrass Music in America.
Member of Southeast Michigan Bluegrass Music Association.
Member of 19th US Infantry, Company B Civil War Reenactment Group.
Member of Michigan Fiddlers Association.
Involved with local and national music industry as musician, manager, booking agent, publicist, and technician/repair for over 25 years.