Customer Service Manager

P.O. BOX ***, BOMET, TEL: +254*********

Email: *********************@*****.*** Date of birth: 8th January 1996

PERSONAL SUMMARY

A bright and talented Accounting graduate who is looking to join a commercially, focused and forward-thinking company. Excellent communication skills with an ability to interpret and communicate financial and Accounting date to non – financial colleagues. Expertise in Accounting including cash and Asset management, accounts payable /receivables, financial documentation, Auditing and resolving all manner of client issues and improving procedures. Fluent in English and Kiswahili.

COMPETENCIES

Accounting and Finance

Bank and cash reconciliation

Administrative Duties

Team player

Data Entry and Analysis

Experience of offering tax,Accounting and business development advice to the clients

SKILLS

Time management skills

Attention to detail

Record management skills

Accuracy skills

Organization skills

Communication skills

Analytical skills

EDUCATION

Bachelor of Commerce, Accounting option: The Technical University of Kenya (Second Class Lower Division ) - 2013-2017

Kenya Certificate of Secondary Education : Kaplong Boys High(B+,72 PNTS) - 2009 -2012

Kenya certificate of primary Education : Changina Primary School (347/500) - 2000-2008

PROFESSIONAL QUALIFICATION

COMPUTER SKILLS

MS Office Suite: - MS Word, MS Excel, MS Power Point, MS Access.

Computerized Accounting :- QuickBooks

MEMBERSHIP

KASNEB – Currently pursuing CPA PART TWO

WORK EXPERIENCE

INTERN/CREDIT OFFICER, 08/2018 TO 02/2019 ( 7 MONTHS )

KENYA INDUSTRIAL ESTATES LTD, BOMET BRANCH – NAIROBI, KENYA

Appraise the clients and vet loan applications for disbursement purposes

Undertake debt collection of all disbursed loans, receipting and banking of payments.

Assist the clients on projects implementation and appraise investment proposals

Ensure effective marketing of of all KIE products and services

Ensure effective monitoring and evaluation of all the invest projects generated

Attachment of the loan appraisal to the loan applications

Ask the clients to provide business records, statements, registration license, photograph of the business and other details.

Participate and carry out Business Development Services (BDs) &training programmes for the clients

FINANCIAL ADVISOR, 01/2018 -06/2018 (6 MONTHS)

BRITAM INSURANCE COMPANY, KITENGELA BRANCH – NAIROBI, KENYA

Seek, select, recruit and advice prospective clients on the company’s financial products.

Advise the clients on how to minimize risks

Provide excellent services to new and existing services.

Write reports, records insurance policies and provide daily activity reports to the unit manager.

Attend weekly team meetings and regular products and customer service training

ATTACHEE, 07/2017 – 10/2017 (3 MONTHS)

NSSF HEAD QUARTERS -NAIROBI, KENYA

Receiving claim files from NSSF branches and record them in the system.

updating members contributions in the system.

Dispatching claim files to the various departments within the organization.

Verification of fingerprint.

Carrying out documents’ reconciliation.

Verification of the NSSF claim payments receipt.

ACCOUNTS ASSISTANT, 05/2016 -10/2016 (6 MONTHS)

FAULU BANK, BOMET BRANCH – NAIROBI, KENYA

Ensure that the bank reconciliations statements are done effectively.

Maintenance and improvement of financial reporting control

Preparation of financial statements, cash flow and income statement of the company.

Preparation of cash vouchers.

Invoicing, expenses and payment runs

ASSISTANT SCHOOL BURSAR, 05/2015 – 10/2015 (6 MONTHS)

KOIMIRET SECONDARY SCHOOL – BOMET, KENYA

Involvement in the marketing and development of the school.

Advising on the financial implications of charitable status of the school.

preparing pupil bills and collecting all fees and extras.

Maintaining the school financial records and preparing of the financial statements.

Maintaining cash flow projections for the current and future years

HOBBIES & INTERESTS

Travelling, Reading and networking.

Keeping abreast of accounting software development.

Reading Accounting articles.

Playing Football.

REFEREES

ERIC KOSGEY

KIE BOMET, BRANCH MANAGER

TEL: +254*********

EMAIL:**********@*****.***

NATHAN CHERUIYOT

UNI - INDUSTRIES EAST AFRICA LTD

TEL :+254********

EMAIL:******@***-**********.***

THOMAS KIMOTE,

NSSF FINGER PRINT OFFICER

TEL:+254*********

EMAIL:************@*****.***

Contact this candidate