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Training Customer Service

Location:
Quezon City, Quezon City, Philippines
Posted:
May 11, 2019

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Resume:

MELODIE P. NACUA

SMDC Residences, Quezon City

Mobile No. 099********

095********

Email: ac9crb@r.postjobfree.com

FB Account : mariapreciousport

LL : 3711578

THE CONTENTS

I. Summary

II. Goals

III. Personal Information

IV. Family Background

V. Areas of Expertise

VI. Educational Attainment

VII. Employment History / Work Experiences

VIII. Other Related Jobs

IX. Certifications

X. Training and Seminars Attended

XI. Membership and Functions

XII. Other Related Skills

XIII. Character References

I. SUMMARY

Responsible and hardworking teacher / instructor with excellent communication skills in the English language demonstrated by 20 years of teaching.

Motivated, energetic educator with a strong desire to foster cohesive atmosphere among trainees/ students.

Specialize in managing trainees/students and maximizing opportunities in diverse classroom settings.

II. GOALS

To provide knowledge to learners / trainees and develop their skills and attitude toward learning through quality communication processes.

To enhance the different aptitude and interest of the individual learner so as to equip him or her with skills for productive endeavor and preparation for work in the real world.

To facilitate and render effective the major activities of learning and teaching through coordination and compliance with the company’s organizational and training mission and vision.

To provide quality service to the institution and its stakeholders with loyalty and dedication.

To become committed to the company’s goal of providing excellent and competitive service.

To be a productive member of the organization armed with necessary skills and with proper attitude and work values including moral and spiritual dimensions.

To comply with all the rules, regulations and company laws and policies and further develop one’s self to fully and effectively cater to the needs of the clientele.

III. PERSONAL INFORMATION

Birthdate : December 29, 1964

Birthplace : Manila

Weight : 110 lbs.

Height : 5’4

Civil Status : Married

Religion : Catholic

Provincial Address : Manila

Spouse : Ronald M. Nacua

Occupation : Instructor / Employee

Number of Children : Three (3)

IV. FAMILY BACKGROUND

Father : Ricardo De Guzman Portic

Businessman / Butcher

(deceased)

Mother : Ferma Urbina Portic

Retired Businesswoman

Brothers & Sisters : Annabelle Portic - Tupaz

Office Employee

Marjorie Portic - Cardoniga

Professor

Gertrude Portic – Bautista

Teacher

(deceased)

Roderick Portic

Freelance Dance Instructor

Richard Portic

Psychologist

Children : Rafael Tobit P. Nacua

Graduate – BS Criminology

(Board Passer)

Francesca P. Nacua

Student – Senior High Grade 12

Keanu P. Nacua

Student – Grade 9

V. AREAS OF EXPERTISE

1. Teaching - Academics or Non Academics

2. Tutoring - Any field or subject (individualized or group)

3. School Counseling

4. Lecture – by individual or group

5. Classroom Management and Activities

6. Curriculum Development and Course Development

7. Research Consultation

8. Research Development and Analysis

9. Course Training Instructor and Review Facilitator

10. Team Building Provider and Facilitator

11. Activity Planner and Event Coordinator

12. Seminar and Training Provider and Facilitator

13. Survey Facilitator

14. Questionnaires / Modules / Exams, etc. Consultation Provider

VI. EDUCATIONAL ATTAINMENT

Pre School

Our Lady of Grace Academy

Caloocan City (1970)

Elementary

Our Lady of Grace Academy

Caloocan City (1976)

Secondary

St. Mary’s Academy

Manila (1982)

College

BSBA St. Theresa’s College

Cebu City (1984)

Bsed University of San Carlos

Cebu City (1984)

AB Psychology University of the East

Caloocan City (1988)

VII. EMPLOYMENT HISTORY / WORK EXPERIENCES

MARITIME COURSE DEVELOPMENT OFFICER

Eastgate Maritime Training Center, Inc (EMTCI)

Mandaluyong City and Cavite City

February 2015 to Current (On-Call basis)

Design curriculum for maritime courses with outline, timetable, specifications, etc. as required by MARINA

Develop courses upon request by international and local shipping principals and stakeholders such as NMC and MLC Courses

Plan, Analyze and Develop courses according to the need of the seafarers in current maritime situation and for In-house Courses

Manage the accreditation of courses in compliance with MARINA regulations and TESDA registration

Attend MARINA Forum and other meetings with Maritime Stakeholders and Institutions regularly

Design and Schedule Course Review with Maritime Instructors and Training Director

Revise Course Content and Instructor’s Guide when necessary

MARITIME ENGLISH INSTRUCTOR

LEADERSHIP COURSE INSTRUCTOR

TECHNICAL REPORT WRITING INSTRUCTOR

Eastgate Maritime Training Center (EMTCI)

Mandaluyong City and Cavite City

June 2014 to Current (On-Call basis)

Administer the Maritime English Course to Seafarer Trainees

Facilitate the activities / workshop relevant to the course

In charge of teaching the Technical Report Writing Course

In charge of administering the Leadership Course for Seafarers

Evaluate seafarer trainees performance based on the grading system

PDOS FACILITATOR

Pre Departure Orientation Seminar Provider for Seafarers

Eastgate Maritime Training Center, Inc. (EMTCI)

Island Overseas Transport Corporation (IOTC)

Mandaluyong City

June 2015 to Current (On-Call Basis)

Provide / Facilitate the PDO Seminar based on OWWA requirements and regulations on topics to be included

Present videos of OWWA topics for Seafarers

TEAM BUILDING FACILITATOR

Island Overseas Transport Corporation (IOTC)

Eastgate Maritime Training Center, Inc. (EMTCI)

Mandaluyong City

June 2015 to Current (On-Call Basis)

Facilitate the Team Building Activities of the Seafarers prior to embarkation

Prepare / Arrange Indoor or Outdoor Teambuilding for Seafarers

CORPORATE / COMPANY TEAM BUILDING PROVIDER

Diversity Team Building Services

Valenzuela City and Quezon City

Year 2002 to Current

Provide team building activities for the institutions / organizations

Reiterate the importance of Teambuilding in any organization

ENGLISH PROFICIENCY TRAINING FACILITATOR

PORT ic English Training and Seminar Services

Valenzuela City and Quezon City

2002 to Current

Provide lecture / seminar / training on English Proficiency specifically on Grammar Development and other related topics

Administer exercises for Grammar and Vocabulary Enhancement

RESEARCH CONSULTANT / ADVISER

The PORT ic Research and Training Services

College of Maritime Education Research Study

College of Criminal Justice Education Research Study

Other Courses may include HRM, Tourism, Psychology, etc.

Year 2009 to Current

Lecture on Research Development

Undergo intensive research on any topic

Assist in the Research Study of Students / Thesis

Administer the different principles in research writing and development

Teach the various methodologies in the research development

Conduct survey for the veracity of the data gathered in research

CURRICULUM DEVELOPER / COURSE TRAINING PLAN College of Criminal Justice Education

Year 2009 to Current

Lecture on various training plan

Develop curriculum for Criminal Justice Courses

Develop the syllabus and lesson guides for Criminology courses such as Police Ethics, Marksmanship, Traffic, Police and Community and others

Develop Security and Safety management Course

Provide assessment and evaluation for students

Develop modules, exams, test materials for the courses

Revise and update modules and instructor’s guide

REVIEW CENTER FACILITATOR, LECTURER AND TUTOR

Diversity Academic and Tutorial Services

Quezon City

Year 2000 to current

Provide tutorial services on any learning areas/ subjects

Administer the lecture in a review center on a subject given

Assess students’ performance

VIII. OTHER RELATED JOBS

ADMINISTRATOR AND OPERATIONS MANAGER

Diversity Academic and Tutorial Services

The PORT ic Research and Training Services

2000 to Present

RESEARCH DEVELOPMENT CONSULTANT

University of Batangas, Batangas City (on-call)

College of Criminal Justice

2013 - 2015

RESEARCH DEVELOPMENT CONSULTANT

Our Lady of Fatima University ( on- call)

College of Maritime Education

2009 - 2013

ACADEMIC TEACHER - SECONDARY LEVEL

English 1, 2, 3 and 4

Filipino 4

Values 4

TLE 4

JA Academy, Valenzuela City

2009 – 2014

GUIDANCE COUNSELOR

HIGH SCHOOL FACULTY PRESIDENT

JA Academy

2009 - 2014

PREFECT OF DISCIPLINE

ACADEMIC TEACHER – SECONDARY LEVEL

English 1,2, 3 and 4

Bulacan College of Business, Bulacan

2004 - 2009

MARITIME INSTRUCTOR

Maritime English Course (MEC)

Medical Emergency First Aid (MEFA)

Prevention of Alcohol and Drugs in the Maritime Sector (PADAMS)

Culinary and Catering Course (CCC)

Maritas Training Center and Allied Services, Manila

2002 – 2004

MARITIME INSTRUCTOR

Maritime English Course

Maritime Ethics Course

Malabon Technological Institute, Malabon City

2002 - 2004

ADMINISTRATIVE OFFICER IN CHARGE

FACULTY HEAD

Datapro Computer School

Manila and Caloocan

2000 - 2002

PRIVATE RESEARCH CONSULTANT

PRIVATE TUTOR

Vicinity of Valenzuela City and Quezon City

1993 – 2000 (and current)

QUALITY CONTROL SUPERVISOR

CUSTOMER SERVICE ASSISTANT

BRANCH SCHEDULER AND ACCOUNTING OFFICER

Solid Electronics Corporation (SONY)

Magallanes, Makati City

1986 - 1992

IX. CERTIFICATIONS

TRAINING COURSE FOR INSTRUCTORS

(IMO MODEL COURSE 6.09)

IMMAJ-PJMCC Foundation, Inc.

AMOSUP Mariner’s Home, Malate Manila

July – August 2017

PDOS TRAINING OF TRAINERS

Pre-Departure Orientation of Seminar Training of Trainers (ToT)

OWWA –Overseas Workers Welfare Administration

Multi Purpose Hall – OWWA Center Building, Pasay City

September 2016

EGC’s EXCELLENT CUSTOMER SERVICE TRAINING

Eastgate Maritime Training Center, Inc.

Eastgate Center Building, Mandaluyong City

May 2017

TESDA TRAINING

TESDA Private Partnership in Dualized Training

TESDA Dualized Competency Plan

TESDA Marketing Strategies

TESDA Dualization of Curriculum Development

TESDA TVET Reforms

TESDA TOQS Occupation

TESDA Competency Based Curriculum Development

Member/ Curriculum Developer

Tesda Camanava, Caloocan City

2000 - 2002

ISO 9001:2000 QUALITY MANAGEMENT SYSTEMS

Association of Maritime Industry Annual Convention (AMETIAP)

Philippine Plaza

2002

X. TRAINING AND SEMINARS ATTENDED

MARINA STCW FORUM

TRAINING, ACCREDITATION, K-11 AND K-12 AND CHED AND DEPED

Heritage Hotel, Manila

August 24, 2017

MARINA STCW FORUM – USAPANG STCW ( Part 2 )

MARITIME EDUCATION AND AUTONOMOUS SHIPPING

Midas Hotel, Manila

July 21, 2017

MARINA STCW FORUM – USAPANG STCW (Part 1 )

QUALITY STANDARDS MARITIME EDUCATION AND TRAINING

Waterfront Hotel, Manila Pavilion

June 28, 2017

MARINA STCW

FORMULATION of the 10-Year MARITIME INDUSTRY DEVELOPMENT PROGRAM

MIDP 2018-2028 Launch

SMX Convention Center, Pasay City

June 1, 2017

MARINA STCW

MARITIME TRAINING INSTITUTIONS

Heritage Hotel, Manila

April 21, 2017

PAMTCI CONSULTATIVE MEETING

WITH STAKEHOLDERS ON QUALITY TRAINING FEES IN SAFETY COURSES

AMOSUP Convention Hall

February 9, 2017

HYPERLINK SEMINAR

The Use of Hyperlink in Maritime Teaching

Eastgate Maritime Training Center, Inc.

May 2016

A REVIEW OF THE K-12 PROGRAM

Association of Teachers

Valenzuela City

April 2016

PUBLIC SCHOOL TEACHERS ORIENTATION

San Francisco High School

Quezon City 2015

INTER- AGENCY SEMINAR

Roles of School, Parents and Teachers in Drug Addiction

San Francisco High School

Quezon City

2016

THE LAWS OF PRIVATE AND PUBLIC SCHOOLS

San Francisco High School

2015

THE ANATOMY OF CRIME : JUVENILE DELINQUENCY

HISTORY OF ORGANIZED CRIME

Criminology Review Center

Valenzuela City

2015

VALAPSAA EDUCATORS

The K12 Program In Valenzuela City

Drug Addiction in Youth

Fire Prevention in Schools

Leadership and Dignity

Valenzuela City

2015

XI. MEMBERSHIP AND FUNCTIONS

A member of Violence Against Women and Children (VAWC)

President of SF High School SPTA 2018-2019

Vice President of School Parents-Teachers Association (SPTA) of San Francisco High School, Quezon City for three consecutive years

A member of Philippine Commission on Women (PCW)

A member of TESDA Camanava

A member of UTPRAS, TVET of TESDA Camanava

A member of Phil. National Police (PNP) Volunteers Against Crime, Camanava

A member of iVolunteer Education Program, Quezon City

Lt. Senior Grade of Philippine Coast Guard (MYC)

XII. OTHER RELATED SKILLS

1. Develop and Design curriculum and training courses based on OBTL System for any courses and levels

2. Develop and Design Manuals and Modules for any courses and levels

a. ECDIS

b. Ballast Water Management and Operation

c. Grain Loading Course

d. Bulk Cargo Operation

e. Ship Security Plan

f. Bunker Calculation Course

g. Safety Management System

h. Gas Detector Operation and Maintenance

i. MLC Function 1, 2, 3 and Updating Courses

j. Ship’s Cook Course

k. Maritime Ethics and Behavior Course

l. Safety management System

m. Basic Training

3. Provide Training, Seminar and Orientation – any topic

4. Plan, Manage and Coordinate Academic or Non- academic programs and events

5 Create and Assist in the development of Research Studies, Thesis, Survey Questions, Investigatory Study, Feasibility Study, Rubrics, Grading System and other related materials

6. Proofread literary works and other writing jobs

7. Provide Tutorial Services in any levels and learning areas

8. Plan, Coordinate and Host events

Provide Training and Review for groups or individual

Develop and write Speech for any occasion

9 Provide and Facilitate Team Building Activities for any organization

10 Develop Examinations, Tests Questions, Survey Questions and other research and academic materials

XIII. CHARACTER REFERENCES

Chief Engr. Edgardo M. Largo

Training Manager

Eastgate Maritime Training Center, Inc.

Mandaluyong City

094********

Capt. Alexius Bacaltos

Deck Department Training Head

Eastgate Maritime Training Center, Inc.

Mandaluyong City

092********

PSupt. Ariel Fulo

Police Officer

PNP – Camanava

Malabon Headquarters

Malabon City

093********



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