Training Customer Service
Resume:
MELODIE P. NACUA
SMDC Residences, Quezon City
Mobile No. 099********
Email: ******************@*****.***
FB Account : mariapreciousport
LL : 3711578
THE CONTENTS
I. Summary
II. Goals
III. Personal Information
IV. Family Background
V. Areas of Expertise
VI. Educational Attainment
VII. Employment History / Work Experiences
VIII. Other Related Jobs
IX. Certifications
X. Training and Seminars Attended
XI. Membership and Functions
XII. Other Related Skills
XIII. Character References
I. SUMMARY
Responsible and hardworking teacher / instructor with excellent communication skills in the English language demonstrated by 20 years of teaching.
Motivated, energetic educator with a strong desire to foster cohesive atmosphere among trainees/ students.
Specialize in managing trainees/students and maximizing opportunities in diverse classroom settings.
II. GOALS
To provide knowledge to learners / trainees and develop their skills and attitude toward learning through quality communication processes.
To enhance the different aptitude and interest of the individual learner so as to equip him or her with skills for productive endeavor and preparation for work in the real world.
To facilitate and render effective the major activities of learning and teaching through coordination and compliance with the company’s organizational and training mission and vision.
To provide quality service to the institution and its stakeholders with loyalty and dedication.
To become committed to the company’s goal of providing excellent and competitive service.
To be a productive member of the organization armed with necessary skills and with proper attitude and work values including moral and spiritual dimensions.
To comply with all the rules, regulations and company laws and policies and further develop one’s self to fully and effectively cater to the needs of the clientele.
III. PERSONAL INFORMATION
Birthdate : December 29, 1964
Birthplace : Manila
Weight : 110 lbs.
Height : 5’4
Civil Status : Married
Religion : Catholic
Provincial Address : Manila
Spouse : Ronald M. Nacua
Occupation : Instructor / Employee
Number of Children : Three (3)
IV. FAMILY BACKGROUND
Father : Ricardo De Guzman Portic
Businessman / Butcher
(deceased)
Mother : Ferma Urbina Portic
Retired Businesswoman
Brothers & Sisters : Annabelle Portic - Tupaz
Office Employee
Marjorie Portic - Cardoniga
Professor
Gertrude Portic – Bautista
Teacher
(deceased)
Roderick Portic
Freelance Dance Instructor
Richard Portic
Psychologist
Children : Rafael Tobit P. Nacua
Graduate – BS Criminology
(Board Passer)
Francesca P. Nacua
Student – Senior High Grade 12
Keanu P. Nacua
Student – Grade 9
V. AREAS OF EXPERTISE
1. Teaching - Academics or Non Academics
2. Tutoring - Any field or subject (individualized or group)
3. School Counseling
4. Lecture – by individual or group
5. Classroom Management and Activities
6. Curriculum Development and Course Development
7. Research Consultation
8. Research Development and Analysis
9. Course Training Instructor and Review Facilitator
10. Team Building Provider and Facilitator
11. Activity Planner and Event Coordinator
12. Seminar and Training Provider and Facilitator
13. Survey Facilitator
14. Questionnaires / Modules / Exams, etc. Consultation Provider
VI. EDUCATIONAL ATTAINMENT
Pre School
Our Lady of Grace Academy
Caloocan City (1970)
Elementary
Our Lady of Grace Academy
Caloocan City (1976)
Secondary
St. Mary’s Academy
Manila (1982)
College
BSBA St. Theresa’s College
Cebu City (1984)
Bsed University of San Carlos
Cebu City (1984)
AB Psychology University of the East
Caloocan City (1988)
VII. EMPLOYMENT HISTORY / WORK EXPERIENCES
MARITIME COURSE DEVELOPMENT OFFICER
Eastgate Maritime Training Center, Inc (EMTCI)
Mandaluyong City and Cavite City
February 2015 to Current (On-Call basis)
Design curriculum for maritime courses with outline, timetable, specifications, etc. as required by MARINA
Develop courses upon request by international and local shipping principals and stakeholders such as NMC and MLC Courses
Plan, Analyze and Develop courses according to the need of the seafarers in current maritime situation and for In-house Courses
Manage the accreditation of courses in compliance with MARINA regulations and TESDA registration
Attend MARINA Forum and other meetings with Maritime Stakeholders and Institutions regularly
Design and Schedule Course Review with Maritime Instructors and Training Director
Revise Course Content and Instructor’s Guide when necessary
MARITIME ENGLISH INSTRUCTOR
LEADERSHIP COURSE INSTRUCTOR
TECHNICAL REPORT WRITING INSTRUCTOR
Eastgate Maritime Training Center (EMTCI)
Mandaluyong City and Cavite City
June 2014 to Current (On-Call basis)
Administer the Maritime English Course to Seafarer Trainees
Facilitate the activities / workshop relevant to the course
In charge of teaching the Technical Report Writing Course
In charge of administering the Leadership Course for Seafarers
Evaluate seafarer trainees performance based on the grading system
PDOS FACILITATOR
Pre Departure Orientation Seminar Provider for Seafarers
Eastgate Maritime Training Center, Inc. (EMTCI)
Island Overseas Transport Corporation (IOTC)
Mandaluyong City
June 2015 to Current (On-Call Basis)
Provide / Facilitate the PDO Seminar based on OWWA requirements and regulations on topics to be included
Present videos of OWWA topics for Seafarers
TEAM BUILDING FACILITATOR
Island Overseas Transport Corporation (IOTC)
Eastgate Maritime Training Center, Inc. (EMTCI)
Mandaluyong City
June 2015 to Current (On-Call Basis)
Facilitate the Team Building Activities of the Seafarers prior to embarkation
Prepare / Arrange Indoor or Outdoor Teambuilding for Seafarers
CORPORATE / COMPANY TEAM BUILDING PROVIDER
Diversity Team Building Services
Valenzuela City and Quezon City
Year 2002 to Current
Provide team building activities for the institutions / organizations
Reiterate the importance of Teambuilding in any organization
ENGLISH PROFICIENCY TRAINING FACILITATOR
PORT ic English Training and Seminar Services
Valenzuela City and Quezon City
2002 to Current
Provide lecture / seminar / training on English Proficiency specifically on Grammar Development and other related topics
Administer exercises for Grammar and Vocabulary Enhancement
RESEARCH CONSULTANT / ADVISER
The PORT ic Research and Training Services
College of Maritime Education Research Study
College of Criminal Justice Education Research Study
Other Courses may include HRM, Tourism, Psychology, etc.
Year 2009 to Current
Lecture on Research Development
Undergo intensive research on any topic
Assist in the Research Study of Students / Thesis
Administer the different principles in research writing and development
Teach the various methodologies in the research development
Conduct survey for the veracity of the data gathered in research
CURRICULUM DEVELOPER / COURSE TRAINING PLAN College of Criminal Justice Education
Year 2009 to Current
Lecture on various training plan
Develop curriculum for Criminal Justice Courses
Develop the syllabus and lesson guides for Criminology courses such as Police Ethics, Marksmanship, Traffic, Police and Community and others
Develop Security and Safety management Course
Provide assessment and evaluation for students
Develop modules, exams, test materials for the courses
Revise and update modules and instructor’s guide
REVIEW CENTER FACILITATOR, LECTURER AND TUTOR
Diversity Academic and Tutorial Services
Quezon City
Year 2000 to current
Provide tutorial services on any learning areas/ subjects
Administer the lecture in a review center on a subject given
Assess students’ performance
VIII. OTHER RELATED JOBS
ADMINISTRATOR AND OPERATIONS MANAGER
Diversity Academic and Tutorial Services
The PORT ic Research and Training Services
2000 to Present
RESEARCH DEVELOPMENT CONSULTANT
University of Batangas, Batangas City (on-call)
College of Criminal Justice
2013 - 2015
RESEARCH DEVELOPMENT CONSULTANT
Our Lady of Fatima University ( on- call)
College of Maritime Education
2009 - 2013
ACADEMIC TEACHER - SECONDARY LEVEL
English 1, 2, 3 and 4
Filipino 4
Values 4
TLE 4
JA Academy, Valenzuela City
2009 – 2014
GUIDANCE COUNSELOR
HIGH SCHOOL FACULTY PRESIDENT
JA Academy
2009 - 2014
PREFECT OF DISCIPLINE
ACADEMIC TEACHER – SECONDARY LEVEL
English 1,2, 3 and 4
Bulacan College of Business, Bulacan
2004 - 2009
MARITIME INSTRUCTOR
Maritime English Course (MEC)
Medical Emergency First Aid (MEFA)
Prevention of Alcohol and Drugs in the Maritime Sector (PADAMS)
Culinary and Catering Course (CCC)
Maritas Training Center and Allied Services, Manila
2002 – 2004
MARITIME INSTRUCTOR
Maritime English Course
Maritime Ethics Course
Malabon Technological Institute, Malabon City
2002 - 2004
ADMINISTRATIVE OFFICER IN CHARGE
FACULTY HEAD
Datapro Computer School
Manila and Caloocan
2000 - 2002
PRIVATE RESEARCH CONSULTANT
PRIVATE TUTOR
Vicinity of Valenzuela City and Quezon City
1993 – 2000 (and current)
QUALITY CONTROL SUPERVISOR
CUSTOMER SERVICE ASSISTANT
BRANCH SCHEDULER AND ACCOUNTING OFFICER
Solid Electronics Corporation (SONY)
Magallanes, Makati City
1986 - 1992
IX. CERTIFICATIONS
TRAINING COURSE FOR INSTRUCTORS
(IMO MODEL COURSE 6.09)
IMMAJ-PJMCC Foundation, Inc.
AMOSUP Mariner’s Home, Malate Manila
July – August 2017
PDOS TRAINING OF TRAINERS
Pre-Departure Orientation of Seminar Training of Trainers (ToT)
OWWA –Overseas Workers Welfare Administration
Multi Purpose Hall – OWWA Center Building, Pasay City
September 2016
EGC’s EXCELLENT CUSTOMER SERVICE TRAINING
Eastgate Maritime Training Center, Inc.
Eastgate Center Building, Mandaluyong City
May 2017
TESDA TRAINING
TESDA Private Partnership in Dualized Training
TESDA Dualized Competency Plan
TESDA Marketing Strategies
TESDA Dualization of Curriculum Development
TESDA TVET Reforms
TESDA TOQS Occupation
TESDA Competency Based Curriculum Development
Member/ Curriculum Developer
Tesda Camanava, Caloocan City
2000 - 2002
ISO 9001:2000 QUALITY MANAGEMENT SYSTEMS
Association of Maritime Industry Annual Convention (AMETIAP)
Philippine Plaza
2002
X. TRAINING AND SEMINARS ATTENDED
MARINA STCW FORUM
TRAINING, ACCREDITATION, K-11 AND K-12 AND CHED AND DEPED
Heritage Hotel, Manila
August 24, 2017
MARINA STCW FORUM – USAPANG STCW ( Part 2 )
MARITIME EDUCATION AND AUTONOMOUS SHIPPING
Midas Hotel, Manila
July 21, 2017
MARINA STCW FORUM – USAPANG STCW (Part 1 )
QUALITY STANDARDS MARITIME EDUCATION AND TRAINING
Waterfront Hotel, Manila Pavilion
June 28, 2017
MARINA STCW
FORMULATION of the 10-Year MARITIME INDUSTRY DEVELOPMENT PROGRAM
MIDP 2018-2028 Launch
SMX Convention Center, Pasay City
June 1, 2017
MARINA STCW
MARITIME TRAINING INSTITUTIONS
Heritage Hotel, Manila
April 21, 2017
PAMTCI CONSULTATIVE MEETING
WITH STAKEHOLDERS ON QUALITY TRAINING FEES IN SAFETY COURSES
AMOSUP Convention Hall
February 9, 2017
HYPERLINK SEMINAR
The Use of Hyperlink in Maritime Teaching
Eastgate Maritime Training Center, Inc.
May 2016
A REVIEW OF THE K-12 PROGRAM
Association of Teachers
Valenzuela City
April 2016
PUBLIC SCHOOL TEACHERS ORIENTATION
San Francisco High School
Quezon City 2015
INTER- AGENCY SEMINAR
Roles of School, Parents and Teachers in Drug Addiction
San Francisco High School
Quezon City
2016
THE LAWS OF PRIVATE AND PUBLIC SCHOOLS
San Francisco High School
2015
THE ANATOMY OF CRIME : JUVENILE DELINQUENCY
HISTORY OF ORGANIZED CRIME
Criminology Review Center
Valenzuela City
2015
VALAPSAA EDUCATORS
The K12 Program In Valenzuela City
Drug Addiction in Youth
Fire Prevention in Schools
Leadership and Dignity
Valenzuela City
2015
XI. MEMBERSHIP AND FUNCTIONS
A member of Violence Against Women and Children (VAWC)
President of SF High School SPTA 2018-2019
Vice President of School Parents-Teachers Association (SPTA) of San Francisco High School, Quezon City for three consecutive years
A member of Philippine Commission on Women (PCW)
A member of TESDA Camanava
A member of UTPRAS, TVET of TESDA Camanava
A member of Phil. National Police (PNP) Volunteers Against Crime, Camanava
A member of iVolunteer Education Program, Quezon City
Lt. Senior Grade of Philippine Coast Guard (MYC)
XII. OTHER RELATED SKILLS
1. Develop and Design curriculum and training courses based on OBTL System for any courses and levels
2. Develop and Design Manuals and Modules for any courses and levels
a. ECDIS
b. Ballast Water Management and Operation
c. Grain Loading Course
d. Bulk Cargo Operation
e. Ship Security Plan
f. Bunker Calculation Course
g. Safety Management System
h. Gas Detector Operation and Maintenance
i. MLC Function 1, 2, 3 and Updating Courses
j. Ship’s Cook Course
k. Maritime Ethics and Behavior Course
l. Safety management System
m. Basic Training
3. Provide Training, Seminar and Orientation – any topic
4. Plan, Manage and Coordinate Academic or Non- academic programs and events
5 Create and Assist in the development of Research Studies, Thesis, Survey Questions, Investigatory Study, Feasibility Study, Rubrics, Grading System and other related materials
6. Proofread literary works and other writing jobs
7. Provide Tutorial Services in any levels and learning areas
8. Plan, Coordinate and Host events
Provide Training and Review for groups or individual
Develop and write Speech for any occasion
9 Provide and Facilitate Team Building Activities for any organization
10 Develop Examinations, Tests Questions, Survey Questions and other research and academic materials
XIII. CHARACTER REFERENCES
Chief Engr. Edgardo M. Largo
Training Manager
Eastgate Maritime Training Center, Inc.
Mandaluyong City
Capt. Alexius Bacaltos
Deck Department Training Head
Eastgate Maritime Training Center, Inc.
Mandaluyong City
PSupt. Ariel Fulo
Police Officer
PNP – Camanava
Malabon Headquarters
Malabon City
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