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Humana Resources Director

Delray Beach, Florida, United States
May 11, 2019

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**** **** ****** **. *.

Delray Beach, Florida 33445


OBJECTIVE Serve as Change Management Agent to create and implement HR quality improvement practices that will enhance the organization’s bottom line.


M.S., Human Resources, GPA 3.7


B.A., Psychology, GPA 4.0, Cum Laude



10/17 – Present CITY OF DELRAY BEACH –Delray Beach, Florida (1,000 Employees)

Plan, organize, coordinate, direct, and evaluate programs and services for the HR Department

Develop programs/policies to effectively administer the City’s employment and training programs

Direct the classification, recruitment and selection of qualified personnel

Monitor the City’s employment program for compliance with federal and state regulatory agencies

Administer City’s Affirmative Action Plan and respond to EEOC complaints and liability claims

Serve with outside labor counsel as City’s bargaining team for contract negotiation

Make presentations to City Manager, City Commission, and at times to the public on HR related issues

Supervise the review of budget requests for new and reclassification of existing positions

Assess requests to approve job titles, job descriptions and pay grade allocations

Develop and maintain the City’s classification and pay plan and recommend changes when


Evaluate, Configure, and Implement various HR systems including: Applicant Tracking Systems, Performance Management Systems, Learning Management Systems, and HRIS.

Direct, present, and interpret HR Policies, Civil Service Rules and Regulations and Bargaining Unit Contracts to departmental officials, employees, and other interested parties

Counsel employees, department heads and represent the department to the City Manager, Commissioners and the public

Participate in employee disciplinary and grievance hearings and make recommendations to the City Manager. Act as hearing officer for grievance hearings.

Establish and refine long term and short-term department goals, objectives, schedules and accomplishments on an on-going basis

Evaluate the performance of subordinates

Identify and resolve administrative and operational problems

Establish and maintain effective working relationships with departmental officials, employees and the public

Develop and implement cost effective programs to enhance employee engagement

Direct and continually refine the City’s leadership and employee development programs

Direct the City’s employee health insurance benefits programs as well as manage the City’s Employee Health and Wellness Center

Draft and prepare RFQs and RFPs for vendors and consultant services

Develop metrics and assess the degree of impact as well as the level of effectiveness of HR programs, services and initiatives

Maintain up-to-date knowledge of labor laws and regulations, as well as HR industry best practices, methodologies, and technologies

HR Manager

09/16 – 08/17 CITY OF BOCA RATON – Boca Raton, Florida (1,500 Employees)

Supervise staff of six (professional and para-professional)

Administer, Configure and implement enhancements to Applicant Tracking System (NeoGov) and develop training manual and train new users

Oversee all staffing and recruitment functions

Conduct full cycle recruiting for all levels in the organization

Identify methods of reducing time to fill and support the implementation of those processes

Identify methods of integration of HRIS with existing Applicant Tracking System

Developed HR Staffing Brand and Implemented Social Media Branding, Advertising, and Lunch and Learn Sessions

Developed new HR Staffing website

Developed data base of over 400 Behavioral Based Interview Questions

Implemented new Veterans’ Preference policies and new recruitment procedures

Implemented enhancements to the On-boarding Process

Serve as a Subject Matter Expert in the specifications for ERP

Assist in the development of the Staffing and Recruitment budget

Represent organization & promote vacancies at job fairs, local events, colleges, universities & trade schools.

HR Manager

01/14 – 09/16 BROWARD COUNTY – Fort Lauderdale, Florida (5,500 Employees)

Supervised staff of six HR professionals performing recruiting, classification and compensation, and employee/labor relations functions.

Identified and implemented methods of reducing time to fill by 60%.

Developed HR Staffing Brand and Implemented Social Media Branding, Advertising, Interactive videos, Lunch and Learn Sessions.

Developed data base of over 400 Behavioral Based Interview Questions covering a broad spectrum of competencies.

Negotiated amendments to and monitored several contracts including: an $8.3 million-dollar Temporary Staffing Services contract, Executive Search Firm contracts, Testing Services contract, Education/Employment Verification contract, and CareerSource Broward.

Participated in contract negotiations for 8 bargaining units within the County

Researched and assisted in negotiation/purchase of an Applicant Tracking System (NeoGov).

Configured, implemented, and administered the Applicant Tacking System and Testing Services for the County.

Implemented the Education/Employment Verification system, including contract negotiation, acquisition of vendor, implementation, training and monitoring of spending.

Developed and Implemented a Diagnostic Skills testing program as part of succession planning.

Responsible for the Advisory Testing of applicants

Implemented new Veterans’ Preference policies and procedures.

Conducted full cycle Executive Recruitments Countywide.

Oversaw the Internship & Trainee Programs, and the college outreach initiatives.

Implemented enhancements to the On-boarding Process.

Developed and facilitated training classes on new programs, processes & procedures.

Assisted in the implementation of the Countywide Classification & Compensation study.

Served as a Subject Matter Expert in the ongoing Countywide ERP project.

Conducted needs analysis, Prepared and monitored budgets for staffing services.

Represented organization & promoted vacancies at job fairs, local events, colleges, universities & trade schools.

Served as Employee Welfare Coordinator for the County in Emergencies.

10/11 – 1/14 Human Resources Officer – Human Services

BROWARD COUNTY – Fort Lauderdale, Florida (550 Employees)

Responsible for full cycle recruitment process. Reduced time to fill by 60 days.

Evaluated all Classification and Compensation issues for the department - including salary surveys, analysis of internal equity issues, salary adjustments, and changes in classifications.

Developed & Facilitated training - Performance Appraisal Methodology, Disciplinary Steps, I-9 Regulations, New Hire Process, FMLA standards and implementation, Interviewing Tips, and New Hire Orientation Program.

Created and Implemented Mentoring/Succession Program.

Served as HR advisor for directors, managers and supervisors on disciplinary practices, union contract regulations, County practices/administrative code, and state and federal guidelines.

Participated in negotiations for 3 bargaining units in the County

Supervised professional and administrative staff.

Created correspondence templates for managers regarding various HR related matters.

Chaired the HR Standards and Quality Assurance Committee for the department.

Created & Implemented an Interactive/dynamic Social Networking Site for the department.

Served as a Subject Matter Expert on the HR On-boarding committee, the EOC

committee, and the Emergency Management Committee.

Developed and maintain excellent working relationships with employees at all levels in Human Services and worked diligently to collaborate in the creation and implementation of quality improvement practices/standards for the department.

4/02 – 10/11 International HR Manager


Created an HR organizational structure for an international non-profit organization.

Developed HR policies and procedures, scope & methods of operation.

Identified staff vacancies, conducted full cycle recruitment activities including advertising,

testing methods, interviewing, negotiating hires & new employee orientation.

Configured, Implemented, and Administered Applicant Tracking System (ICIMS) and HRIS.

Trained & Supervised office staff & over 60 Volunteers.

Developed and implemented a succession plan.

Conducted Job Audits, Classification & Compensation Studies, & Reports.

Administered compensation, benefits and performance/disciplinary management systems.

Advised managers on HR organizational policies, Labor Laws, Union matters, EEOC, ADA, FMLA, Veterans’ Preference, and other Federal and State employment regulations.

Analyzed training needs for employee development, health & safety programs.

Maintained and compiled statistical reports, and made recommendations concerning.

personnel-related data such as time to fill, ROI, PA, absenteeism, and turnover rates.

Negotiated bargaining agreements & assisted in the interpretation of labor contracts.

Conducted needs analysis, Prepared and followed budgets for personnel operations.

Represented organization & promoted its services at speaking engagements, conferences, etc.

6/98 – 4/02 Human Resources Contractor

Company Name Major Accomplishment

FLORIDA POWER & LIGHT … Staffed Nuclear Plant Engineers

CRC PRESS, LLC Staffed 70% of workforce

L.J. CRAIG & ASSOCIATES… Test Development for Police & Fire

CITY OF TAMARAC .Staffed 33% of workforce/Succession

Duties Performed for Companies Listed Above

Proactively recruited for all levels in company via Internet Sourcing, Cold Calling,

Trade/professional conferences, developing marketing brochures, etc.

Developed performance measures for recruiting.

Researched & Developed streamlined recruitment processes & procedures.

Administered company HRIS Systems (TRAC, FLX, HTML, & RESUMIX); Generated & Analyzed recruitment status reports.

Conducted & Prepared for OFCCP audits.

Researched, Recommended & Conducted/ Facilitated training courses

Researched, Surveyed, & Presented recommendations on classification & compensation

issues – Job Descriptions, Desk Audits, Pay Grades, etc.

Assisted in employee relations issues, contract & policy interpretation/implementation.

Developed, Administered, & Analyzed selection examinations - oral & written.

Responded to challenges – EEOC, Veterans’ Preference, ADA claims & Union grievances.

2/94 – 5/98 Human Resources Generalist – (540 Employees)

CITY OF FORT LAUDERDALE, Fort Lauderdale, Florida

Performed all recruitment functions listed in consultant positions above, +

Classification & Comp. of exempt, non-exempt, & bargaining employees.

Determined pay ranges for new & revised EQUI-COMP job classifications.

Assisted consultants in conducting pay studies for 1,100 City employees.

Interpreted & followed union contract guidelines & Federal employment laws regarding

testing, selection, discipline, layoff & recall.

SKILLS Trilingual (English/Portuguese/Spanish). Proficient in MS Office Suite, Social Media Advertising and Sourcing, various ATS and HRIS software packages, and various statistical and analytical packages. Possess excellent leadership, analysis, judgment, communication, planning & organizing skills.

REFERENCES References available upon request

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