Sales Customer Service

GIRLY T. VALDEHUEZA

Address: Al Fereej, Bin Mahmoud, Doha Qatar

Phone: +974-******** / +974-********

Email Address: ***************@*****.***

Passport No: EC3875125

OBJECTIVE:

To obtain a position that will enable me to use my strong organizational skills, work experience, educational background, and ability to work well with people. ABILITIES

• Excellent written and verbal communication skills, with an eye for detail.

• Highly productive in the use of MS Office.

• Self-starter with a can do attitude.

• Strong analytical and problem solving skills.

• Experience in administrative work, sales and customer service PROFESSIONAL PROFILE

Sales and Marketing Executive

Revival Trading and Contracting Company

Alsadd, Doha Qatar

November 2018 up to April 10, 2019

Job Description:

Oversee day-to-day sales and monitoring.

Continually assess our marketing techniques and their efficacy in affecting sales.

Work collaboratively with the Management to assess current projections

Communicate with target audiences and build and develop customer relationships

Collaborate with marketing team to creatively reach more potential customers

Communicate directly with clients and encourage trusting relationship.

Prepare quotation for the corresponding enquiry.

Maintain and update customer database.

Visiting target clients.

SITE SUPERVISOR

Auto Fleet Division

HERTZ, Almana Rent a Car and Limousine

Doha, Qatar

October 17, 2010 to February 26, 2015

Job Description:

Supervise the assigned Fleet Site in order to ensure the delivery of the vehicles to the customers within the agreed period and as per the available fleet inventory.

Fleet Scheduling – Oversee the scheduling of the fleet vehicles to ensure its timely delivery to the customer with in the agreed period of time. A. Oversee the preparation of all documentations and application form needed to lease the vehicle to customer.

B. Ensure proper filling and update to the system on vehicle utilization. C. Ensure that all vehicles are delivered to the workshop, coordinate with Fleet Supervisors, process and follow up the garage on repair. D.Manage to bring the vehicle for repair, monitor the time it will be completed, and monitor all fleet vehicles, issued, received by the customers.

• Resource Utilization – Oversee the proper utilization of the resources assigned to the section in order to minimize operations expenditures resulting to better revenues. A. Monitors Customers utilization of the vehicles. B. Ensure all vehicles are properly maintained at all times. C. Ensure the continuous improvement and enhancement of Drivers Skills to drive. D. Proper plan for the scheduling of the drivers.

• Vehicle Inspection – Ensure that all vehicle receipts comply with the standards and procedures set by the Division.

• Customer Service – Provide the utmost Customer Service in the delivery of the vehicles and other services to the customer in order to meet or exceed customer satisfaction.

• People Management – Lead and motivate the sit/ section employees toward team solidarity and exemplary performance in order to maximize productivity and harmony.

• AD HOC Activities – Carry out Ad Hoc Activities, as when requested by management, in order to ensure the achievement deliverables.

BANQUET SALES ASSOCIATE

Almont Hotels and Inland Resort

Butuan City, Agusan Del Norte

Philippines

July 2007 – June 2010

Job Description:

Make arrangement for sales calls.

Take reservation for any function bookings.

Prepare the initial proposal for the function, and once the initial function proposal was sent out, make follow up call for any changes.

Once the function details are almost confirmed, prepare the official contract and get approval from Banquet Sales Manager first, then make organize to sign and chop for it as final confirmation.

Prepare the function event, distribute to the departments concerned.

Follow up on the spot on the function date if any last minute changes will be made.

Co-ordinate with related departments for function details changes, such as Banquet Service, Kitchen, Beverage, Stewarding and etc.

Check the function organizer for the feedback and complete the report, hand it on to Banquet Sales Manager.

Pick up telephones with hotel standard telephone manner.

Complete the Daily Activities Report.

Attend the internal daily briefing of Banquet Sales Department.

Report to Banquet Sales Manager immediately for any guest complaint or compliments.

Complete “Account Update List” on monthly basis.

Carry on any other duties assigned by hotel management. FRONT DESK CLERK

Almont Hotels Inland Resort

Butuan City, Agusan Del Norte

Philippines

February 2007 – July 2007

Job Description:

Answer the phone at the front desk to respond to current and prospective guests’ needs

Book reservations for individuals, families and groups as required

Greet walk-in guests and guests with reservations when they arrive at the front desk

Schedule special services, such as spa treatments, when guests inquire

Refer guests to local amenities and venues

Communicate guests’ requests and complaints to the appropriate department HR Assistant

J Marketing Corporation

M.Calo St. Butuan City

Butuan City, Agusan Del Norte

Philippines

February 2005 – February 15, 2007

Job Description:

Perform job interviews according to the standards of the institution.

Orient, educate and train fresh employees, acquaint them with their specific responsibilities, communicate in clear terms what is expected from them, and introduce them to the institution’s vision and mission statement.

Conduct assessment and evaluations regarding the performance of the staff.

Planning, organizing, and managing of activities done within and outside the institution.

Maintaining employee files and the HR filing system.

Assisting with the day-to-day efficient operation of the HR office. RECEPTIONIST cum POSTING CLERK

J Marketing Corporation

M.Calo St. Butuan City

Butuan City, Agusan Del Norte

Philippines

August 2004 – February 15, 2007

Job Description

Answer & direct incoming calls and inquires.

Prepare log sales associates in and out for daily shifts

Perform any other duties as directed by management.

Handle other clerical work such as opening and processing mail, managing incoming and outgoing faxes, and taking phone calls related to accounts

Posting Payment, processing refunds or account adjustments

Handle other clerical work such as opening and processing mail, managing incoming and outgoing faxes, and taking phone calls related to accounts. CERTIFICATES OF COMPLETION

People Management Development Program –Automobiles HERTZ, Almana Rent A Car and Limousine

Leadership Essentials: Motivating Employees

Almana Group in partnership with Qatar National ELearning Portal Leadership Essentials: Building Your Influence as a Leader Almana Group in partnership with Qatar National ELearning Portal Giving Feedback

Almana Group in partnership with Qatar National ELearning Portal Performance Appraisal Essentials: Conducting Traditional Appraisals Almana Group in partnership with Qatar National ELearning Portal Management Essentials: Treating Your Direct Reports Fairly Almana Group in partnership with Qatar National ELearning Portal Management Essentials: Directing Others

Almana Group in partnership with Qatar National ELearning Portal Management Essentials: Delegating

Almana Group in partnership with Qatar National ELearning Portal Management Essentials: Confronting Difficult Employee Behaviour Almana Group in partnership with Qatar National ELearning Portal Management Essentials: Caring about Your Directs Reports Almana Group in partnership with Qatar National ELearning Portal Management Essentials: Caring about Your Directs Reports Almana Group in partnership with Qatar National ELearning Portal Workplace Conflict: Recognizing and Responding to Conflict Almana Group in partnership with Qatar National ELearning Portal SEMINARS AND TRAINING ATTENDED

Spirit and Hospitality Training

Almont Hotels and Inland Resort

Butuan City, Philippines

July 2, 2008

Better Telephone Skills Training

Almont Hotels and Inland Resort

Butuan City, Philippines

July 3, 2008

Competitive Edge: Sales Strategy Training

Almont Hotels and Inland Resort

Butuan City, Philippines

July 4, 2008

Foundations of Leadership Excellence Seminar

Almont Hotels and Inland Resort

Butuan City, Philippines

July 24-25, 2007

EDUCATIONAL ATTAINMENT

Tertiary

Name of School: Caraga State University

Ampayon, Butuan City

Year Attended: 1999 – 2003

Course Graduated: Bachelor of Science in Environmental Management Secondary

Name of School: Caraga State University

Ampayon, Butuan City

Year Attended: 1995 – 1999

PERSONAL DATA

Date of Birth: March 28, 1983

Place of Birth: Ilo-Ilo City, Philippines

Height : 5’2

Weight: 110 lbs.

Gender: Female

Citizenship: Filipino

DECLARATION

All information written in this document as my credentials and qualifications are certified true and correct to the best of my knowledge.

GIRLY T. VALDEHUEZA

Applicant

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