Software Technical
Resume:
Tirek Nettles
Network Specialist
Madison, AL
************@*****.***
OBJECTIVE
Experienced IT professional with 7+ years of experience applying hardware, software installation, administration, and configuration to support growing businesses. Seeking to leverage my technical and professional expertise to grow as an Network Administrator.
EDUCATION
J.F. Drake State Community & Technical College- Huntsville, AL
ASSOCIATE OF APPLIED TECHNOLOGY IN NETWORK ADMINISTRATION
Certification Completion in December 2019
SKILLS
Software Installation
Troubleshooting hardware, Software and applications problems
Technical Support
Debugging
Data Synchronization
VoIP Systems
Project Management
System Updates
Windows OS
Microsoft Word
Microsoft Exchange
Microsoft Excel
Microsoft Power Point
Microsoft Outlook
Microsoft Office Suite
EXPERIENCE
November 9, 2015 – Present
TECHNICAL ADVISOR
Apple, Inc., Huntsville, AL
Key IT Qualifications & Responsibilities
Acts as the first point of contact advisor, answering questions about Apple products. Assisted clients with diagnosis of software and hardware issues. Encourage any relevant and timely upgrades for clients products. Coached and assisted teammates on advanced technical procedures and issues. Identified and solved technical issues with a variety of diagnostic tools. Researched, troubleshot and resolved complex problems independently. Set up PC, Apple desktops, Laptops, and Mobile devices. Always demonstrated professionalism and courtesy with clients. Described solutions to clients in a detailed and accurately manner. As well as assist customer with converting from Windows PC to Mac
November 28, 2011 – May 20, 2015
SR. TECHNICAL SUPPORT
DirecTV, Huntsville, AL
Key IT Qualifications & Responsibilities
Met and exceeded company productivity goals consistently. Resolved technical issues and maintenance of products. Diagnosed successfully and resolved hardware and software issues for clients. Handled support tickets. Walked client’s through new software update and installation. Assisted with evaluating, and determining the root cause of internal and external techinical support to ensure 100% problem resolution. Assisted teammates with maintaining and updating computer workstation and equipment. Worked closely with team member to meet or exceed all client service requirements. Resolved issues concerning malfunctioning products. Provided solutions to customers who are seeking to cancel existing services due to technical issue. Asked probing questions to gain a deep understanding of the client’s concern and recommended a solution that met the client’s needs.
CERTIFICATIONS
iOS Software Certified
iOS Hardware Certified
Mac OS X Software Certified
IC3 Certification (May 2019)
MOS Certification (May 2019)
Unix/Linux (August 2019)
SWIFT (August 2019)
Network + (August 2019)
CCNA (August 2019)
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