DEPLOYMENT NETWORK ENGINEER
Support • Deploy • System • NOC
Competent Telecom Engineer with 10 years industry experience handling internal and external customers. Experienced end-to-end Telecom life cycle with hands on experience of network design, deployment and support. Worked effectively with different size clients from small to large company dealing with legacy and modern equipments.
Troubleshooting • Customer Facing • Configuration • Installation • Training • Consultation
Remote Support • Field Support • Router Support • Switch Support • Monitoring • Documentation
Projects Management • Telecom Industry • Data Network • Voice Network • Problem Solving
Responsible for deployment designs and support of wireless Circuit and Packet Core, LAN & WAN Networks and performed site and off site support.
Extensively used Alcatel TSS & Optical switches, Nortel Passport,
Cisco Routers and ONS 15454 and other switches and testing devices. Documented Network design and implemented procedures to be used in the field. Utilized routing, T1, T3, OC Sonnet, RIP and other Networking protocols.
NOC Network Engineer & GSM, UMTS, CDMS, UMA and WiMAX
Working knowledge of wireless carrier data services on CDMS and GSM
Guide and inform clients in the operation and maintenance of their equipment as needed open tickets and resolve if authorized
Troubleshot and resolved network routers and switches issues. Investigate root cause analysis.
Managed monitoring tools to ensure network reliability like T-bird, I-net, network sniffer, Ems and Java GUI.
Established processes to evaluate and minimize outage
Provide hardware diagnostic, troubleshooting, and coordinate services.
Collected and analyzed trouble reports to solve customer issues
Supported wireless broadband LAN & WAN Networks,
Performed onsite and remote support use different customer tracking ticket systems
Documented Network design and implemented procedures to be used in the field
Nokia Inc., Irving, TX - Dec 2017 - sep 2018
System Integration and Testing
Work as part of Nokia's group to Test and launch LTE network for Verizon Wireless across multiple markets.
Duplicate site integration Issues; post migration testing, alarm management and troubleshoot on-air issues.
Monitor and test traffic, troubleshoot degradation, perform parameter updates and work with field ops to resolve hardware, commissioning, configuration issues.
Work with multi-disciplinary teams as well as reporting to customer to resolve issues as per performance SLAs.
DamcoSoft, Plano, TX- Jan 2013 - Feb 2017
Fault management testing, Network Alarm testing, New SW releases
Planning, Lab configuration, alarm verification and testing
Coordination with developer, Troubleshooting and checking logs for faults
Verify system requirements and writing test cases to verify system test success.
Working with different teams in order to plan for successful new release testing.
Experience with HP QC and other tools to upload test cases records.
Test automation with in house automation software.
Troubleshoot fiber connections, routes, path, ADM, DWDM to verify end to end path.
Tektronix, Plano, TX- Feb 2010 - Novomber2012
System Engineer and Testing
Maintain and work on AT&T Large Network WAN and LAN.
Monitor Switching Networks, fiber strength and usability for Texas and Ohio.
Load balancers Experience, TCP/IP certified and full understanding.
Network expansion support, commissioning, Requirements reviews.
Service and delivery, maintain customers ticket's, systems test, upgrades
HW&SW repair, Addition, Troubleshooting, and workaround.
Maintain servers network recording and reading wireshark logs.
Lab testing, remote demo to customer using share desktop or WebEx.
Customer interface, ticket managements and escalation to SW R&D groups.
Fiber and network connectivity to insure the float of recorded information.
Check and troubleshoot different signaling and call trace through the network.
Testing live and in the lab, Monitoring, Quality of service and requirements.
Call trace, Signal strength measurement, tracing and troubleshooting,
Telecom switching, windows servers for remote access, Cisco, etc.
Alcatel, Plano, TX- Nov 2005 -Jan 2010
Testing new T-Mobile switches and coordinate with customer for recovery.
Escalate to higher level within T-Mobile or Alcatel
Drive testing 911 testing, drop call testing and temp data collections.
Implement Networks like UMA WiMAX LTE and UMTS
Assist to install servers and patches for different applications as requested.
Support and Implement configuration design and deployment of large network
Writing/updating MOPs for Implementing and testing new expansions
Remote troubleshooting, installation and setup VPN and Network
Maintain Voice/IP Switches interconnected through Optical Network
Support, Software Testing, Implement Switching including Cisco
Implementation and support of Optical Alcatel 1671 and Omni switches.
L2 switching and network understanding and configuration.
Lead the SS7 signaling expansions, check load balancing, tweak as needed.
Support GSM call translations and new implementations of SS7 over IP
Mycom International/Nortel Support Richardson, TX- Jun 2004 - Oct 2005
Software testing Including Java applications, Oracle application and tuning
NIMS Proptima Networking optimization tools server installation/support
Unix Intel Solaris, Linux, and Unix Sun/Sparc installation and integration
Dailey retesting of customer networking issues, Finding Root cause Analysis, Work with customer and R&D to resolve and escalate to R&D
Utilizing and maintains three customer issues tracking tools and issue different daily reports to managements
Global MyProptima Support for Nortel (PC network version)
Oracle network Optimization System installations, Testing and support
DB administration, Parameter Data Modeling, Design, Tuning, Testing and bulk transfer
Worked on Erickson GSM Wireless 2000 and TDMA 884 systems, Base station Installations, Integration, testing, software upgrades, HW&SW diagnostic and configurations, and RF Testing parameters changes.
Responsible for customer support, testing, and troubleshooting on Mini Cell and regular GSM RBS.
Worked on deployment, testing and support of GSM/GPRS and CDMA systems
TelOptica networks, Richardson, TX- March 2001- May 2004
Network verification and Quality Engineer
Performed System Software verifications, Network Design Validations, Writing and implementing Test cases, DWDM, MSP, XML, ADM, ONS 15454 and other Optical networking implementations and Verification.
Analyzed Software system utilization, Customer support, worked in detail with optical networks and equipment.
Expert Level Knowledge in IP routing protocols such as BGP, IS-IS, OSPF and RIP and of signaling protocols such as RSVP-TE and LDP.
Extensive knowledge of VPLS and QOS standards.
Detailed knowledge of Ethernet, ATM, SDH/SONET, Frame Relay, Packet over SDH/SONET, WDM, wireless technologies, Access technologies (DSL, cable, and lease lines), Layer 3 Traffic Engineering and L2 Traffic Management.
Extensive experience in Network Management, Operation Support Systems (OSS) and Business Support Systems (BSS).
Nortel Networks, Richardson, TX- May 1997-April 2000
Data Network Engineer
Worked on Sprint PC Passport 15k. Network Implementation and Network Verification. Worked on both voice and data network with High Speed access and Voice networks.
Integrated Passport with other Switches in different types of networks Including CDMA GPRS and DSL/DMS.
Experience with Sun & HP UNIX, SS7, Linux and NT DMS Full Installations.
Effectively used and managed HP Open View and NMS Tools. Full understanding of ATM, FR, ILS, XDSL, Routing, Radius, DNS, Networking servers and TCP/IP.
Familiar with BSM Cellular Equipment Maintenance, and database upgrading.
Performed neighbor list updates, Configure RF Parameters, Network Status, Temp Drive testing, and System performance monitoring.
Proficient in TCP/IP, FRAME RELAY, and ATM.
Bachelor of Science in computer science - University of Texas at Dallas 1992
Microsoft Office Suit
Windows Unix Linux
AWS courses and knowledge
UNIX Admin and Oracle Data Base Administrator - Southern Methodist University
Passport and TCP/IP Global Knowledge - Nortel Networks