Customer Service Sales
Resume:
ESTER GALACGAC HERNANDO
Salmiya, Kuwait City
Mobile No.: +965********
Email Add:*************@*******.***
Current Location: Kuwait
Enthusiastic and knowledgeable with 5 yrs experience in Sales Associate, good in customer services
u selling suggestions, Professional communicating with the higher Managers. Deliver great satisfaction to the customers. Currently working as Administrative Assistant with clerical and administrative duties. Knowledgeable and easy to adapt the company software and Microsoft Excel and Word.
WORK EXPERIENCE
Admin Assistant
ROLA’S BEAUTY LOUNGE
Symphony Mall Salem Mubarak Salmiya, Kuwait City
July 1, 2018- Present
ROLE PROFILE
As an Admin Assistant I am handling all the stocks that In and Out product of the saloon we are entering those products in our system.
I am checking the cash invoice coming from the reception if it correct in the receipt of the staff and the cash invoice that they entering if its tally with the invoices.
I am also tracking the series number of each and every staff if there is some missing receipt.
Every month we have conducting Inventory in every product. I am also ordering what is less item and the fast moving items, we preparing also all the expenses and income of the Hairdressers, manicurist, and Body department.
I am receiving also the deliveries and also check if it correct upon the ordering.
I am checking also if there is nearly expire items so that we can dispose it.
Redemption Staff
SYNC GLOBE INT’L GENERAL TRADING & CONTRACTING CO.
(Kids Play Center for Kids Entertainment Branch)
August 6, 2016- May 2018
Amusement and Entertainment
ROLE PROFILE
As a Redemption staff we used to do customer service by assisting the customer to change their tickets that they won at the Redemption machine and claim it depends how many tickets they have.
Ensure to clean the ticket machine or ticket eater if there is no ticket jam inserted and there is paper receipt always.
Encode the items in SACOA System the items you receive and print for the barcode in every item.
Once the Redemption items delivered you should;
1.Count if the items you received is the same in your copy
2.Put designated barcode it each items
3.Put how much ticket points with the item
Check all the handover logbook, keys, POS/Barcoding PC and scanner are operational. Organized the items with barcode and the signage visible are clean.
Make sure that the stocks/inventories are updated so that if the monthly it will lessen your time to balance you’re actual and computer based system including the damage items. Also make sure that you issued the tickets in the right designated redemption machines so that there is no missing ticket at Month End report.
As we are doing in monthly report we start encoding the Manual Tickets, Manual VS Game meter, check the Ticket recording sheet, Percentage of the Pay-out of each Redemption Machine according to 20% and up to maximum of 25%. Adjusting some machine that is over pay-out.
Submit all the reports specially the Percentage of each Redemption Machines to the Redemption Manager so that they can check before they do some adjusting.
Sales Associate/Cashier/Admin
M.H. ALSHAYA CO. W.L.L
August 12. 2012 – August 5, 2016
Fashion and Footwear
ROLE PROFILE
Work as individual and as part of the team. Fully follow all operating procedures, and provide and provide customers with complete service and an enjoyable shopping experience to maximize sales, ensuring that the brand is represented at the required standards, and that stock loss risk are absolutely minimized.
Deliver excellent customer service in order to maximize potential sales.
Seek to optimize store retail standards in both front of house in order to maximize turn over.
Process delivers and stock transfers in an efficient manner in line with company procedures.
Apply all company procedures, including the correct use of security measures, vigilance to all areas of risk and correct completion of all required documentation in order to eliminate stock loss.
Keep up to date with all available brand specific product knowledge.
Doing admin works like reconciliation of deliveries, Daily Sales Report and filling KNET slips to be submitted to Financial Department.
Data Encoder
INTERTEK TESTING SERVICES INC. PHILS.
July 15, 2009 to July 31, 2012
Oil, Chemical Petroleum
ROLE PROFILE
Responsible for encoding, counter checking and formalizing the preliminary and final report with the clients requirement.
Prepare/transmit via e-mail or fax preliminary reports of inspection to clients.
Carryout routine clerical task that may be assigned from time to time by managers.
Coordinate with the Branch Managers in the site regarding status of inspection survey to expedite report for the fulfillment of client requirement.
Act as record custodian. Responsible in the appropriately identifying and filling all jobs once files completed.
Fully complies and closely cooperates in the continuous promotion and improvement of documentation implementation and maintenance of ISO procedures, work instruction and forms and other related quality policies.
Maintains confidentiality of the company’s procedure report and client.
EDUCATIONAL BACKGROUND
Polytechnic University of the Philippines (Technical School)
Computer Secretarial
Vocational Graduated April 30, 2001
Carlos P Garcia HighSchool
Secondary Education
Year Graduated March 26, 1999
San Vicente Elementary School
Primary Education
Year Graduated April, 1995
PERSONAL DATA
Age: 36 years old
Date of Birth: December 26, 1982
Gender: Female
Civil Status: Married
Nationality: Filipino
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