Curriculum vitae

Personal details

Name: zainab Mohammad

Date of birth: 14th April 1993

Nationality: Kenyan

Gender:Female

Address tel: +254********* / +254*********

Email: ac9cl2@r.postjobfree.com

Languages: English, elementary Arabic, Swahili, hindi

Career Objective

Seeking a challenging position in the field of customer service and any other related field in your esteemed organization in line with my capabilities and my abilities .working towards the achievement of the company’s sustainable goals and growth.

Strengths

* Able to work under minimal supervision

* Adabtable and team player

* Creative,passionate and able to exercise own initiative

* Quick learner,hardworking and equipped with problem solving skills.

Educational Background

January 2019 to march 2019 ( certificate in hospitality, lamu vocational training center)

2013 to 2014 victoria college ( diploma in business administration)

2000 to 2012 ( progressive English school,sharjah)

Work experience

January 2017 to October 2017

Lamu youth alliance( Receptionist)

Responsibilities

Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.

Directs visitors by maintaining employee and department directories; giving instructions.

Maintains security by following procedures; monitoring logbook; issuing visitor badges.

Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.

Maintains safe and clean reception area by complying with procedures, rules, and regulations. Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

Contributes to team effort by accomplishing related results as needed

.January 2014 to January 2015

Radison blu hotel ( tele sales agent cum telephone operator)

Responsibilities

Contact potential or existing customers to inform them about a product or service using scripts

Answer questions about products or the company

Ask questions to understand customer requirements and close sales

Direct prospects to the field sales team when needed

Enter and update customer information in the database

Take and process orders in an accurate manner

Handle grievances to preserve the company’s reputation

Go the “extra mile” to meet sales quota and facilitate future sales

Keep records of calls and sales and note useful information

March 2013 to october 2013

Discovery exhibitions and organizations( sales agent)

Responsibilities

Work with customers with the most cheerful and pleasant disposition

Give answers to customers’ questions or concerns related to the product they are charged to sell and demonstrate good knowledge of the product

Communicate and assist customers in any way possible and as the customers may require

Deal with customer’s complaints professionally and with restraint

Close as many deals and transactions as possible

Process or help process payments made by the customer – whether by in cash or credit card

Bag products for the customers (if there’s no other assigned to that)

Report sales accurately

Achievements

Student of the year award in 2012 progressive English school

Refresher course certificate in front office and hotel management.

hobbies

Socializing and making new friends

Swimming and reading

Referees

Mr moses ntonjira

Hospitality facilitator

Telephone Number:+254*********.

Contact this candidate