Name: zainab Mohammad
Date of birth: 14th April 1993
Languages: English, elementary Arabic, Swahili, hindi
Seeking a challenging position in the field of customer service and any other related field in your esteemed organization in line with my capabilities and my abilities .working towards the achievement of the company’s sustainable goals and growth.
* Able to work under minimal supervision
* Adabtable and team player
* Creative,passionate and able to exercise own initiative
* Quick learner,hardworking and equipped with problem solving skills.
January 2019 to march 2019 ( certificate in hospitality, lamu vocational training center)
2013 to 2014 victoria college ( diploma in business administration)
2000 to 2012 ( progressive English school,sharjah)
January 2017 to October 2017
Lamu youth alliance( Receptionist)
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
Directs visitors by maintaining employee and department directories; giving instructions.
Maintains security by following procedures; monitoring logbook; issuing visitor badges.
Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
Maintains safe and clean reception area by complying with procedures, rules, and regulations. Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Contributes to team effort by accomplishing related results as needed
.January 2014 to January 2015
Radison blu hotel ( tele sales agent cum telephone operator)
Contact potential or existing customers to inform them about a product or service using scripts
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Direct prospects to the field sales team when needed
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle grievances to preserve the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information
March 2013 to october 2013
Discovery exhibitions and organizations( sales agent)
Work with customers with the most cheerful and pleasant disposition
Give answers to customers’ questions or concerns related to the product they are charged to sell and demonstrate good knowledge of the product
Communicate and assist customers in any way possible and as the customers may require
Deal with customer’s complaints professionally and with restraint
Close as many deals and transactions as possible
Process or help process payments made by the customer – whether by in cash or credit card
Bag products for the customers (if there’s no other assigned to that)
Report sales accurately
Student of the year award in 2012 progressive English school
Refresher course certificate in front office and hotel management.
Socializing and making new friends
Swimming and reading
Mr moses ntonjira