Manager Program

James E. Lauderdale

615-***-**** *************@*****.*** P.O. Box 63621 Phoenix AZ 85082

Accomplished, self-motivated Program Manager with more than 20 years of experience directing and implementing successful business and social services programs. Experienced in program development and organization, project planning and analysis, budgeting, logistical support, and staff supervision. Administrative leader with a talent for managing the day-to-day operations of programs and developing and implementing effective procedures and processes to deliver high quality results. Proven leader with experience contributing to growth across Insurance, Compliance, Quality Assurance, Fraud, Healthcare, and Education fields. Results-driven professional with strong communication and relationship-building skills. Areas of Expertise include:

Strategic Planning

Monitoring & Evaluation

Budget Management

Facilities Administration

Program Implementation

Project Management

Proposal Writing

Staff Training & Leadership

Problem Resolution

Education & Training

Ed.S. in Administration and Supervision TENNESSEE STATE UNIVERSITY Nashville, TN

M.Ed. in Administration and Supervision TENNESSEE STATE UNIVERSITY Nashville, TN

B.S. in Psychology TEXAS A&M UNIVERSITY Commerce, TX

A.A. in Liberal Studies SOUTHWESTERN CHRISTIAN COLLEGE Terrell, TX

Training: Certificate in Advanced Mediation Skills Certificate in Grantsmanship Training

Experience & Notable Contributions

DES, STATE OF AZ, DIVISION OF EMPLOYMENT & REHABILITATION SERVICES Phoenix, AZ 2016 to 2018

Rehabilitation Services Specialist III

Directs strategic planning, budgeting, and community outreach efforts for the organization, while providing professional guidance and counseling services to support individuals with disabilities in overcoming personal, social, and professional impacts on employment or independent living. Serves as a subject matter expert to agencies, businesses, and institutions on rehabilitative services and employment possibilities for persons with disabilities.

Key Accomplishments:

Supports individuals with disabilities in planning, selection, and evaluation of career objectives.

Develops rehabilitative action plans to ensure task prioritization that results in goal attainment.

Provides budget coordination and expenditure approvals for planned rehabilitation services.

Gathers data on labor market and demand to assist employers in diversifying their workforce.

Arrange and analyze results to determine eligibility, extent of limitation, and rehabilitation possibilities

Ensured proper records maintenance, including client contact details, career objectives, service plans, and progress.

Applies solid research skills to compile summary data and prepare special reports.

DHS, STATE OF TN, DIVISION OF REHABILITATION SERVICES Nashville, TN 2007 to 2015

Vocational Rehabilitation Counselor II

Directed strategic planning, budgeting, and community outreach efforts for the organization, while providing professional guidance and counseling services to support individuals with disabilities in overcoming personal, social, and professional impacts on employment or independent living situations. Served as a subject matter expert to agencies, businesses, and institutions on rehabilitative services and employment possibilities for persons with disabilities.

Key Accomplishments:

Instrumental in supporting disabled populations with planning, selection, and evaluation of career objectives.

Developed rehabilitative action plans to ensure proper task prioritization that resulted in goal attainment.

Steered budget coordination and expenditure approvals for planned rehabilitation services.

Gathered extensive research data on labor market and local demand conditions to assist employers in diversifying their workforce by promoting qualified applicants.

Achieved 200 percent of regional goal while contributing to several committee groups.

Arranged evaluations and analyzed results to determine eligibility, extent of limitation, and rehabilitation possibilities on the basis of law and agency policy.

Ensured proper records maintenance, including client contact details, career objectives, service plans, and progress.

Applied solid research skills to compile summary data and prepare special reports.

DCS, FOSTER CARE, STATE OF TENNESSEE Nashville, TN 2003 to 2005

Children Services Program Specialist & Case Manager II

Supported the children services program with staff training, community outreach, internal and external relations, fiscal management, and record-keeping which improved the agency’s service delivery model. Served as a department liaison.

Key Accomplishments:

Improved vendor payment and contract confirmation systems in collaboration with multiple departments.

Identified and responded to problems and concerns via e-mails, telephone inquiries, and informational requests.

Maintained detailed, thorough records of payments and supporting documentation.

Reduced the state backlog of Request for Contact by 117 percent of individual goal.

Directed and implemented strategic contact plan after reviewing sealed state records.

Located identified and verified 100 percent of identified individuals in national and inter-national territories while ensuring confidentiality in 100 percent of cases.

Facilitated informed consent for contact of identified individuals.

Increased professional relationships while serving as liaison for adoptees, identified individuals and the state.

CIGNA HEALTHCARE MEDICARE ADMINISTRATION, Nashville, TN 2001 to 2002

Medicare Fraud Information Specialist

Directed strategic planning, budgeting, and educational outreach projects that promoted corporate integrity, anti-fraud, waste and abuse awareness. Provided expert information to businesses, state and federal agencies, advocacy groups and contractors and prepared documents for congressional sub-committee hearings.

Key Accomplishments:

Identified agency and corporate fraud vulnerabilities and responded to program assessment and self-improvement concerns, e-mails, telephone inquiries, and informational requests.

Collaborated with CMS Regional Offices, contractors, universities, Patrol Projects and DHHS-OIG on special projects and conducted Fraud Conferences throughout the US which improved fraud awareness, prevention and detection.

Coordinated regional and state Task-Force and Information Sharing Meetings in Tennessee, Kentucky and North Carolina which improved collaboration and detection by 23 percent.

Developed and maintained a thorough database of fraud prevention stakeholders and supporting documentation of efforts which decreased Medicare fraud, waste and abuse and serves as an industry resource.

METROPOLITAN ACTION COMMISSION, HEAD START Nashville, TN 1996 to 2001

Program Manager & Volunteer Coordinator

Directed strategic planning, budgeting, and community outreach for the volunteer, funds-raising and the Fatherhood program. Recruited, trained, and managed groups of volunteers which increased parent and community participation by 67 percent. Established policies, procedures and self-assessments which ensured compliance with federal standards.

Key Accomplishments:

Developed agency self-assessment template and provided training which ensured program compliance.

Implemented standards which increased the agency’s capacity to accomplish its goals.

Increased volunteer participation and commitments by using various marketing tools, volunteer databases, e-mail letters, and outreach events.

Identified and responded to problems and concerns, e-mails, telephone inquiries, and informational requests.

Wrote grant proposals, statistical/analytical reports, solicitation letters, fiscal and service updates which secured funds for the Volunteer, Male Involvement and Program Improvement services..

Identified training needs which improved staff and volunteer relationships and program stability.

Pursuing an MS in Human Resource Management

Contact this candidate