IT Manager and Trainer
Resume:
Nicholas A. Souris
Hamden, CT ***************@*******.***
Professional Experience
● IT Professional with 20+ years of experience in Systems and Network Administration
● Extensive experience developing procedures, policies, and technical manuals using ITIL structure
● Excellent business acumen, with comprehensive understanding in both business strategy and IT Security needs
● Effective in understanding and keeping budgetary constraints for large complex projects
● Instinctive Cyber Security knowledge learned working in Top Secret government environments
● Skilled in Virtual Cloud Computing VMware environments with Linux and Microsoft technologies
● Strong technical knowledge and experience with Server Consolidation by project managing plan of actions for multiple Virtual migrations
● Known for an ability to influence others, employing both authoritative and collaborative approaches
● Excellent organizational skills with the ability to prioritize workload and multi-task while maintaining military grade attention to detail.
● Strong project management skills including, critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure, and meeting deadlines using a 6 Sigma style of continuous improvement
● Effective Leader demonstrating an ‘employees first’ management approach
● Core understanding of lifecycle management of both IT assets and software licensing Work Experience
2013 – 2019 Technical Training Department Head, IPC Systems Fairfield, CT
● Improved enterprise IT strategies and practices for client engagement, project methodology, architectural governance, enterprise documentation, infrastructure migration, development team evolution, and IT support.
● Worked with multiple vendors to procure modern SaaS based technologies to further training improvements and ensure long term contract efficiencies.
● Aligned IT with business strategies through Agile methodologies that leverage business and technical architectures, information workflow, use case analysis, risk assessment to verify fitness-for-purpose.
● Effectively maintained large budget through both expansion and contraction of the Training Department
● Wrote performance evaluations for Global Training team ensuring a consistent improvement mindset.
● Led a global team through company merger while improving training efficacy
● Maintained and supported Physical & Virtual environments over 3 datacenters, globally
● Expert in planning, installation, configuration and Management of virtual environments
● Converted all VoIP Recording training to Virtual Classroom using multiple platforms
● Conducted a full migration from legacy LMS to a modern Moodle
● Developed student and instructor material for new classes now taught at IPC
● Trained IPC employees, Partners and Customers on multiple products both proprietary and commercial
● Managed improvements and updates to eLearning as IPC software changed and developed
● Training liaison for both Waterfall and AGILE based development (SCRUM certified) 2005 – 2013 System Support Engineer,INIT Innovations In Transportation Chesapeake, VA
● Customer facing experience, coupled with the ability to work in high-pressure situations
● Worked closely with municipal entities like MTA in New York and KCM in Seattle to train Union personnel keeping within strict boundaries
● Worked closely with programmers and designers to keep abreast of new technologies
● Analyze log bundles to decipher issues seen in supporting logs and provide detailed root cause analysis and resolution.
● Managed customer expectations and communications in resolving critical issues after customer internal IT exhausted all options, provided root cause analysis driving to resolution 2002 – 2005 Network Administrator, Northrop Grumman South Korea
● Network Design, Setup, and Maintenance.
● Information Security officer (ISSO)
● Planning, configuration, installation, maintenance of large simulation infrastructure
● Security Accreditation to include all manner of Cisco products, MS Exchange and many types of Windows servers and workstations.
● Converted 200 workstations to thin client/virtual desktop infrastructure Military
Experience
1999 – 2002 Lead Systems Administrator, UARNOC Norfolk VA Lead system administrator and technical advisor for the Unified Atlantic Regional Network Operation Center (UARNOC) providing classified/unclassified firewall and network services.
● Exchange administration and email filtering.
● Scheduling file level backups and restores
● Deploying software, printers, and automated scripts
● Serve as lead to junior desktop technicians and act as a poc for escalating tasks.
● Performing tasks in Active Directory Creating New User Accounts, Setting up Email accounts in exchange server, configuring and assigning security groups and user access.
● Configuring Domain Controller, DHCP and DNS.
● Advised decision makers and trained personnel on all fleet communications.
● Design, maintenance and upgrade of the IT infrastructure and communications architecture.
● Experience with multiple systems to include Gauntlet Firewall on SUN, Sendmail on BSDI, Cisco routers, crypto, and modems.
1990 – 1999 Cryptological Technican, USNavy Norfolk VA Integration of various technologies including OSPF routing, DNS, load balancing appliances, network storage, web servers, web caches and a host of security devices/intrusion detection systems, firewalls and NSA approved encryption devices, including Foundry Load Balancers, Squid web caching, Apache web servers, Cisco Netranger IDS, Gauntlet bastion host firewalls, Packeteer Packetshapers, Motorola 4001A Network Encryption Systems and, KG-175 (Taclane) inline encryption devices. Integrated multiple remote sites into one enclave, utilizing Foundry Timestep Virtual Privacy Network (VPN) and Public Key (PKI) encryption. Integration of HP Openview coupled with INMPRO and Paketeer packet shapers to enhance network visibility and utilize network metrics to analyze data flow. Configuration and maintenance of multiple servers using UNIX
(Solaris/BSD/SCO/SystemV) and NT/2000 operating systems including the Exchange mail server and Sendmail servers.
Experience configuring, monitoring, managing, troubleshooting and repairing networks and communication circuits, extensively utilizing Cisco equipment. Integration of multiple connectivity types to include: VLAN over enterprise network technologies, serial T1 circuits utilizing Cisco serial protocols, INMARSAT, DSCS and Challenge Athena satellite systems. Installation, configuration, and troubleshooting of the first SCI ship to shore IP network in the Atlantic. Conducted 24/7 troubleshooting and coordination between the UARNOC customers and DISA engineers to maintain an assured flow of data on NIPRNET, SIPRNET and JWICS. Member of the engineering team that conducted staff and end-user interviews, technical analysis and alternative technology studies that lead to the formation of a migration strategy for the modernization of IP connectivity to the client networks.Authored and implemented numerous Standard Operating Procedures as well as providing instructional and hands on training to operators and system administrators. Development and implementation of ONI certification and accreditation test plan to upgrade a collateral facility to a Sensitive Compartmented Information Facility (SCIF). Held a Top Secret/SCI US government security clearance for the duration of my Naval career. Education:
ITIL certified 2015
VCP (VMware) certified 2010
CCNA certified in 2003
Cisco for the US Atlantic Fleet
Advanced Troubleshooting for LAN/WAN Environment
Satellite Communications
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