Customer Service, Data Entry, Account Manager, Life Insurance Agent

ANDREW BELLO

** ***** ****, ********, ** ***** 201-***-****

E-Mail: **************@*****.***

PROFILE

A lifetime of Customer Care experience with an emphasis on building strong relationships with clients

-Reliable, Dedicated, Team Player, Driven, Hard Worker, Analytical, Quick Study, Problem Solver EMPLOYMENT

Meyer and Associates - Chatham, NJ 11/2012-11/2018 Final position: CUSTOMER SERVICE SPECIALIST

• Project Management (i.e. transitioned to digital document management system)

• Educate customers on changes to their account (premium, changes to coverage, etc.)

• Training incoming CSRs and Office Assistants (roughly 8 in total) Promoted after 10 months to CUSTOMER SERVICE REPRESENTATIVE

• Work closely with Customers, Vendors, Underwriters and Insurance Carrier’s

• Responsible for advice and implementation of Life Insurance products to Alumni Associations utilizing multiple carriers including New York Life, MetLife, SBLI, AIG, Prudential, William Penn and Transamerica

Promoted after 9 months to CUSTOMER SERVICE ASSOCIATE

• Account management

• Handling inbound/outbound calls (50-100 per day)

• Researched and issued quotes for policies

Started as an OFFICE ASSISTANT

• Processed payments, filing, data-entry, handled outgoing mail and mass mailings

• Other administrative and office management related duties Licensed Life Insurance and Health Insurance Producer (NJ) (Current) EDUCATION

William Paterson University - Wayne, NJ 2008-2011

Bachelor of the Arts: Music Studies

Dean's List

St John’s University - Jamaica, NY 2005-2006

Major: Finance

SKILLS

Windows/Mac, Word, Excel, Outlook, PowerPoint, Document Management REFERENCES

Available upon request

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