Owings Mills-*****, Maryland, USA
443-***-**** • firstname.lastname@example.org • http://linkedin.com/in/santhosh-jayabalan
Results-driven professional with 16 years achievement, specializing in quality management, program/project management, business process re-engineering, digital transformation on discovery, strategize and Implementation on Lean, Agile/Scrum coach, DevOps, RPA & Organization change management and Enterprise Agile Transformation consulting. Leading multi-million business engagements with multi-industry experience spanning IT, Healthcare, Insurance, Automotive & Manufacturing. Commended for creating and deploying innovative process improvements and large transformational strategies & deployment to clients. Successfully led the setup of a Program/Quality/Transformation Management Office, Testing & Lean-Agile Centre of Excellence.
Key technical skills:
Quality & Change Management
Lean Six Sigma, Analytics, CMMI, ISO, Kanban, TPM
Governance, Risk, Compliance
SoX, CoBiT, NIST-800-53, HIPAA
HealthCare IV & V
Medicare/Medicaid, MMIS, CMS MITA Standards
Agile PM, Function Point Estimation
Lean RPA, Agile, Scrum, SafeAgile & DevOps Trained
Master of Science in Quality Management
Bachelor of Engineering, Mechanical
Birla Institute of Technology & Science, India
Periyar University, India
Diploma in Software Quality Management
Diploma in Mechanical Engineering
Diploma in Quality Assurance & ISO 9000
Coimbatore Institute of Technology, India
CERTIFICATIONS AND TRAINING
Certified SAFe Agilist from Scaled Agile
AgilePM practitioner from APMG
Certified IC Agile Coach, ICP -ACC
Certified Scrum Master by Scrum Institute
Certified Professional Scrum Product Owner
Certified Lean Six Sigma Master Black Belt by MSI
Certified ISO 9001 Lead Auditor-IRCA
Certified Lean Six Sigma Black Belt
Robotic Process Automation Trained (AA)
Project Management Professional Trained –Cognizant & PMI
Data Science foundation certified by IBM
BigData certified using R-Wiley institution
Certified in DevOps Foundation- DevOps Institute
Certified Change Management consultant
Certified SoX Expert in SOX CPA
Certified Software Quality Analyst (CSQA)
Certified Tester in ISTQB
Certified in Function Point Estimation Model
Certified ITIL Foundation
WHITE PAPERS AND PUBLICATIONS
Co-Authored a paper to ASQ titled “Growing Organic Culture of Quality”, 2018
Paper submitted to ASQ titled “BSC based Data Analytics to manage fact based decisions”, 2018
Paper Titled “Lean a Precursor for Robotic Process Automation (RPA) in cognizant Imagineering 2018
Paper Titled “SDLC process transformation in SMAC” using “AGILED”- Agile, Lean & DevOps integration framework in Cognizant Consulting Forum 2016
International Project Management Leadership Conference PML-2008 & 2011, paper titled “Operations TQM in Software Development-Deming Smiles” and “Software development using TPS framework”
SERVICE OFFERINGS – COMPETENCY DEVELOPMENT
Developed Service Offerings Independent Verification & Validation (IV&V) for HealthCare
Instrumental in building AutomotiveSPICE (Software Process Improvement and Capability Determination) competency
Senior Manager - Cognizant Technology Solutions, Apr 2011-Present
Agile Transformation Consultant/Coach 11/2014-4/2019
Client: CareFirst Blue Cross Blue Shield, Owings Mills, MD
Project/Initiatives: Quality and Process Excellence Transformation, Agile /Scrum/Kanban for IT Modernization corporate initiative program
Collaborated with C-suite & Portfolio leadership in strategizing and delivery of critical and operational strategy for Process Excellence and transforming culture of quality across the organization
Ensure quality of IT team activities is in alignment with the organization’s process assets and governing through Quality Management Office, Metrics, and Compliance Management functions in-line with internal OCM framework
Involved in IT strategy and Agile transformation roadmap development and execution (IT long range plan, roadmap, operating model, governance, enterprise wide digital transformation and continuous improvement opportunities) for IT Modernization Corporate Initiative programs
Define & Refine the existing SDLC process artifacts, process guides, SOP’s and tool configuration setup in VersionOne and Rally for multiple divisions to agile delivery and Kanban institutionalization for day to day operations.
Led and guided the projects delivery using waterfall/ agile methodologies, Estimation & budget, Resource management, Risk management and ensured delivered the value outcome within budget and agreed schedule.
Led Agile Transformation initiative program across the enterprise and setting up Lean- Agile CoE successfully with levers, long range plans, coaching & training stakeholders across divisions project management staff members.
Played Enterprise Agile coach, facilitated /Collaborated with product owners and Scrum Master on corporate initiative IT Modernization projects and led enterprise wide training on Kanban and Agile principles using CA Agile Central, CA Clarity PPM, ubuild & udeploy for continuous integration and deployment of devops releases & Version one tool workshops, designed communication vehicles like daily tidbits, role play outreaches.
Facilitating the team on implementation on Test driven development and automation of release lifecycle
Drive and overseeing programs to ensure alignment with Product owners, Scrum Master’s to provide estimation by Release team(s) for program visibility and Corporate release tracking.
Led lean Kanban & scrum ceremonies in sprint planning, daily scrum, retrospection, inspect and adapt and release governance for CI releases along with performance metrics like backlog, burn down, sprint velocity, CFD for monitoring the deliver efficiency.
Strategized digital initiatives with lean value stream mapping and robotic process automation and continuous improvement opportunity identification and leading IT Operational improvements for Corporate modernization initiative programs
Ensure and keep track of all phases of the program Release’s from preplanning through completion including Release reviews, feasibility & cost benefit analyses, prioritization, initiation, risk/ issue management, execution, and closure for all project release work related to the corporate initiative program.
Coach, Mentored and Training Leadership and other Associates on Lean Six Sigma Yellow /Green Belt, Agile, Metrics.
Coordinated with multiple stakeholders on the execution of all program level processes preparation and execution of Release Planning Events. (Pre & Post planning facilitations& initiated pilot for Agile Release Trains)
Development of detailed strategic vision & Objectives, documentation, stakeholder interviews & analysis, communication, training and feedback plans with Coordination/implementation of communication plans, training plans, and feedback processes.
Experience in advisory consultation with project sponsors and stakeholders on the change objective & needs and created a change management strategy and plans for presentation to management utilizing change principles and methodologies to define a flexible, unique approach on business team and working environments that maximized adoption.
Development and presentation of OCM strategies & plans to enhance speed of adoption, utilization, and constantly evaluating the methodologies implemented to assess the effectiveness and sustainability of change management strategies and activities.
Developed Healthcare Unified Compliance Framework and deployed across the organization for healthcare mandates including HIPAA, SOC-2, CoBiT, NIST & Sox framework and assessed division for performance health
Played Lean/Scrum master/Agile coach for enterprise wide transformation initiatives leveraging OCM strategies and directed team to ensured delivery and operations run effectively and collaboratively
Successfully implemented Lean tool Kanban across the whole portfolio of business units using CA Agile Central
Conducted independent Lean Assessment to identify $6 million in opportunities to improve and Optimize cost
Service Management Consultant 6/2014-11/2014
Client: Horizon Blue Cross Blue Shield, NJ
Project/Initiatives: Assessment & define eGovernance Model with ITSM framework rollout
Actively involved in strategizing the project, ensured project timelines, schedule, milestone deliverables are in line with agreed scope.
Responsible for ensuring project progress and monitor the status of evaluators against the project schedule. This includes verifying project percentage completion vs actual work product completeness and coordinating with internal and external stakeholders to resolve any issues/risks in the project.
Performed gap analysis on integration business process for setting up Responsive eGovernance framework for Portal eBusiness group
Defined service catalog and operating model processes with process inputs, activities and service SLA’s
Established Business and IT execution dashboards and balanced score cards for program tracking
Agile Transformation Coach 5/2012 – 6/2014
Client: Content Management & Portal - Cognizant Business Unit
Project/Initiatives: Setting up Agile Transformation Management Office (ATMO)
Led as an coach on assessing the existing process on project and delivery methodology, defining a new process using agile framework and best practices for delivery agility, role definition, Agile process orchestration includes agile lifecycle process artifacts and work products in collaboration with product owners, scrum masters and trained on scrum ceremonies in backlog management, Epic & user stories documentation, sprint planning, retrospection and focus on improvement for key projects.
Running scrum meetings, collaborating with delivery stakeholders collaboratively to obtain feedback and to resolve issues/risks to mitigate and support scrum team.
Training on INVEST user stories, collaborating with product owner on backlog refinement and prioritization of stories, Team coaching & facilitation on Agile spring planning, Daily scrum meetings, release demos and sprint retro meetings for lesson learned and improvement.
Defined and conducted Training, workshops and mentored on new agile processes, frameworks with overcoming the barriers.
Participated in improvement initiative to identify gaps & drive Continual Service improvements
Gather, maintain and monitor Project performance metrics CPI, SPI, Risks/issues and report Portfolio Health Score.
Conduct periodic staff meetings and maintain effective communication links with internal & contracted service providers according to schedule needs meets or exceeds expectations
Strengthened key projects by defining KPIs and improving Engineering, Project Management levers and Agile Metrics
Developed a communication Strategy & rollout plan. Strong relationships were established between the executive, internal & external stakeholders to assess the change Impact and deployed the new ATMO process and protocol.
Improved delivery governance by establishing Delivery Runbook, Issues/Risks tracker for sub practices
Agile Project Manager/ Scrum Master, 4/2011 – 5/2012
Client: Delivery Assurance & Operations- Insurance Line of Business for Cognizant Clients
Played an advisory role in the improvement of organizational process compliance and governance for NAEAST portfolio within the insurance line of business, covering 9 critical accounts
Defined new process for Lean & Agile methodology, Agile Metrics, Training courseware, delivery of agile training.
Lead the development and execution plan to support the transformation to Agile methodology, including development & refinement of processes, templates, artifacts and dashboards metrics in JIRA, CA Clarity, HP ALM for tracking and monitoring the delivery.
Implemented Kanban pull model across divisional projects, led & participated in scrum meetings, collaborated with product owners, stakeholders, IT team for sprint execution, planning, grooming, daily standup, introspection and ran metrics reports
Centralized governance monitoring of various programs & projects progress like schedule and task completion, mentor staff, and coordinate with business stakeholders to meet agreed to project schedules, budget, and technical requirements in line with Agile process standardization and best practices
Performed engagement assessment and performance assessment in line with Best in Class Framework & CMMI
Trained account teams on Agile framework/ principles and statistical techniques for high maturity practice—Lean & CMMI L4&5
Infosys Technologies Ltd. Jan 2011 – Apr 2011
Provided Agile project management, process management, an excellence advisory support to clients
Created agile delivery process integrating lean and agile framework, process artifacts and templates
Developed Training contents on Lean, Agile Scrum and metrics indicator of delivery tracking
Quality Manager/ Agile Process Consultant, Nov 2008 – Jan 2011
Client: RailCorp, Australia,
Setup and led Project Management Office and implemented governance protocols for IT Agile delivery
Responsible for SDLC process defining, Metrics, Agile ceremonies and driving team on improving efficiency through Kanban implementation, driving consistent, repetitive best practices and standards promoting continuous process improvement, Facilitating & mentoring team on collaborating agile methodology.
Worked with client leadership in establishing release cadence for alpha and beta releases and aligned to sprints.
Collaborated with product management team, BA and product owner in getting user stories prioritized and work with team for sprint planning sessions on estimation, task management and assigning, daily reviews.
Coordinate with stakeholders in mitigating the identified risks, issues in the execution, support team on removing the constraints in the delivery through collaboration
Project tracked and monitored in JIRA and Confluence for knowledge management and repository
Cost containment across the program ensuring outcomes conform to strategic vision & values using lean and six sigma methodology for root cause analysis.
Received BRAVO award for process improvements achieved in the program
Lead Consultant, Nov 2006 – Oct 2008
Client: World Bank, USA, Public Services
Advisory support & consulting to assess and lead the CMMI L4&5 process area implementation
Performed process reviews and design to mature the current state CMM-L3 to CMMI-L5
Cybernet Software Systems, Sr. Quality Analyst, Jun 2006 – Nov 2006
Driving process improvement and alignment to CMMi development for capability level 4 & 5
Performing gap assessment, identifying opportunity for improvement and alignment
Trained team on process areas, specific goals and statistical analysis for performance improvement in delivery and prediction
Coordinated 3rd party assessment and participated as Appraisal Team Member for SCAMPI assessment
Genius Consultants Limited, Sr.Consultant, Jan 2006 – Jun 2006
Provide consulting and advisory support for organization moving / certifying into ISO 9001, TS 16949 standards
Worked with BSI, AQSR 3rd party auditor in sharing best practices and advising to my clients on the standards implementation
Providing training to my clients on standards, process and certification life cycle
ThyssenKrupp JBM Pvt Ltd, Quality Assurance Lead, Aug 2005 – Jan 2006
Implemented Q1 Ford Specific process requirements for all Ford supplied parts and components product line
Performed process capability studies using control charts in line with ISO/TS-16949 standard
Performed in-process inspection on the body in white, final inspection before assembling the product lines
Monitored the product using run rate, takt time, control charts for process stability and capability.
Roots Industries Limited, Quality Assurance Trainee, Apr 2004 – Aug 2005
Performed raw material incoming inspection for materials as per the design specification.
Played in-process QA supervisor for horn components, performed process capability, control charts for product lines, product validation on the design spec based on each customer requirement.
Performed Final inspection and pre-Dispatch QA inspection for the products to verify and validate against the final specification before shipment
Collaborate with Quality engineering on product warranty analysis
Oversaw organization-wide Kaizen and process implementation as per ISO9001 and TS-16949 standard
Worked on continuous improvement quality circle to ensure the root cause analysis on the defects are identify and preventive actions are taken appropriately and documented