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Manager Assistant

Knoxville, Tennessee, United States
May 10, 2019

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Dena S. Wright

**** ******** **., *********, ** *7923


Summary of Qualifications

Education Associates Degree Business Management Pellissippi State Technical Community College Graduated on Dean’s List with a GPA of 3.775. Career History

3/2018 to 5/2019 Manager Support Specialist Provision Healthcare, Knoxville, TN

• Support for VP of Marketing, VP of Talent & Culture; VP Chief Medical Physicist, Director of Human Resources & Business Services and General Office Support to include:

o Administration of Learning Management System (LMS) o Assist in curriculum development

o Manage leasing contracts and schedules for Learning Center o Manage and assist with conferences, seminars and workshops o Schedule and organize meetings and materials

o Coordinate and manage events, sponsorships and memberships o Manage tradeshows

o Expense reports and travel coordination

o Presentation preparation for Chairman/CEO and President Dowell Springs Toastmasters

• Sergeant at Arms

• Presentation Mastery Pathway

8/2011 to 3/2018 Learning & Development Assistant Pilot Corporation, Inc., Knoxville, TN

• Set yearly class schedule which included 12 five-day programs, 5 three- day programs, 4 two-day programs, 3 ten-week intern programs, and 24 lunch and learn events for total of over 1,400 attendees

• Coordinated for each of above classes to include: o Create and order materials

o Cost reporting

o Room space leasing and set up

o Events for attendee team building

o Attendee and field communications

o Transportation of attendees including flights and car rental

• Inventory and ordering of all swag materials for the year

• Entry into LMS of all completions for training and compliance

• Bonus processing for training of field team members

• Coordinated several conference spaces for Support Center

• Monthly reporting to various levels of management

• Set up cohesive file structure for all of Learning & Development

• Worked closely with all level of management

• Assisted with Orientation process for new Pilot Flying J team members Quality Assurance Supervisor

• Supervised over 15 Guest Service Representatives

• Daily, weekly, monthly reports

• Interviewed and trained new team members

• Created and maintained 160-page training manual

Dena S. Wright

1201 Foxcrolf Dr., Knoxville, TN 37923



Les Fout, Provision CARES Foundation



Dave Ross, Retired

HR Director for Pilot Travel Centers


Devon Alley

Learning & Development Instructor for Pilot Travel Centers


Scott Garris

HR Business Partner for Pilot Travel Centers


John Hoffman, Retired

United States Army Commanding Officer


Melissa Gibson, Banker


Nancy Miller, Retired Nurse


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