Customer Service Sales

Payable Accountant (Feb **** – Present)

Bayer Business Share Service Center Manila

Science Hubs, Fort Bonifacity, Taguig City

Handling calls/emails from suppliers and legal entity.

Performance quality check for back office postings

Posting advance payments/ custom/ duties and tax

Support technical issues/ help requestors to create IT tickets

Chasing unposted invoices pending at legal entity, make sure invoices are refer back to back office for posting and payment on time.

Handling double wrong payment prevents report daily to avoid double wrong payment to vendor.

Handling TAM OI tool, make sure all open items to be cleared/released in the system.

Support VMD team with translations/ clarification from legal entity. Provide outbound calls for VAC verification.

Provide back up for other countries/ process when in need.

Quality Assurance Analysts (Feb 2016 – August 2016)

Holcim East Asia Business Service Centre BV Philippines ROHQ (HEAB) -

7th floor,Two World Square Mckinley Hill Fort Bonifacity, Taguig City, 1634.

Document internal audits and other quality assurance activities

Investigate customer complaints and non-conformance issues

Collect and compile statistical quality data

Analyze data to identify areas for improvement in the quality system

Develop, recommend and monitor corrective and preventive actions

Prepare reports to communicate outcomes of quality activities

Identify training needs and organize training interventions to meet quality standards

Evaluate audit findings and implement appropriate corrective actions

Assure ongoing compliance with quality and industry regulatory requirements

Supervisor/ Quality Assurance Analysts (Mar 2013 – August 2014)

ACS of the Philippines - 7F One Ecom Center Bldg. Harbor Drive Corner Sunset Ave. SM Central Business Park, Pasay City, Philippines 1300.

Monitoring and auditing the whole team’s performance.

Assisting the team by performing the tasks with them.

Organize and assist training and development for the team.

Handling complaints from both staff and customers.

Reporting to senior management / personnel regularly

Customer Service Analyst (August 2011 – Feb 2013)

SC Johnson and Sons Company,

1077 JP Rizal Street, Makati, Philippines

Responsibilities:

Managing/updating vendor master data (VMD), customer master data (CMD) in SAP.

Analyses and report daily, weekly and monthly sales performance and case fill rate.

Identifies and implements process improvements and identifies efficiencies and best practices

Proactive order management including order entry and anticipating and solving issues relating to customer orders from customers

Develops and maintains internal and external customer relationships

Day to day liaison between LSP and local country (Sales, Logistics & Finance Departments)

Escalation of stock allocation and customer service issues to Team Leader

Data entry according to established procedures

Management of customer inquiry resolution through development and implementation of action plans to eliminate the source problem

Conducts trade visits with sales representatives

Collaborates with E-commerce department to solve systems issues

Develops and maintains customer service performance reporting systems to assist local country in efficient management of its business

Assists in overall credit risk management to the Company, escalating issues in a timely manner to the Team Leader and Customer Service Manager.

Language Specialist (Oct 2010 - March 2011)

SC Johnson and Son Company,

1077 JP Rizal Street, Makati, Philippines.

Responsibilities:

Translation and encoding of supplier and intercompany invoices, credit and debit notes. Maintain supplier data needed for payment process.

Translation of various documents including contracts, bank statements, customer claims, credit and debit notes, delivery notes, payment slips, etc. .

Applying appropriate controls in order to maintain the quality and integrity of financial information

Provide back-up support to Accounts Payable Analyst and Customer Service Representative

Communication with suppliers on invoice and payment issues as per Accounts Payable Analysts’ instructions

Communication with customers on disputes and claims as per Accounts Receivable Analysts’ instructions

Maintaining and updating tracking reports on supplier and customer issues

Develop customer relationships with internal and external customers.

Human Resource Officer (Jan. 2004 – Sep. 2009)

Sino-Pacific Consultant Construction Company, 8th Floor, Lawrence S. Ting Building, 801 Nguyen Van Linh, District 7, Ho Chi Minh City.

Human Resource duties:

Plan and manage recruitment and selection of staff

Plan and conduct new employee orientation

Identify and manage training and development needs for employees

Develop and implement human resources policies and procedures

Administer HR policies and procedures

Administer compensation and benefits

Ensure compensation and benefits are in line with company policies and legislation

Implement and monitor performance management system

Handle employee complaints, grievances and disputes

Administer employee discipline processes

Conduct exit interviews

Review and update employee rules and regulations

Maintain the human resource information system and employee database

Coordinate employee safety, welfare and wellness

Maintain knowledge of legal requirements and government reporting regulations affecting HR functions

Administration duties:

Administration of benefits in line with company policy, e.g. housing, and car for both expatriate and local employees, including leave and holidays, social and health insurances, others

Procurement and management of company requirements on stationeries and all other office equipment, including tagging and inventory, and maintenance

In charge in the proper securing and disposal of records to the company archive

Manage annual medical checkup of 700 company employees

Shop Assistant (2001-2004).

Diamond Plaza Department Store,

3rd Floor, 34 Le Duan, district 1, Ho Chi Minh City.

Welcome and advise customers.

Ensure goods are well displayed.

Handle payments.

Arrange ordering and delivery.

Receive deliveries from suppliers.

Keep the shop floor clean and tidy.

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