MOHANA KRISHNAN

Chennai, Tamil Nadu, India

Mobile: +91-994*******

E-Mail: ac9cdo@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/mohana-krishnan-

Skype Id: live:e8867c17ad90c8fe

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SUMMARY

. A highly skilled professional with around four years of experience in

Room's Reservation, Sales Management, Revenue Generation, Business

Development and Delivering High Quality of Guest Service

. Skillful in answering incoming calls, managing emails and assisting

guests with reservation, confirmation, room request, room availability

and customer preferences

. Accomplish professional who recognize for outstanding performance,

exceeding goals & generating revenue

. Well-versed in developing, evaluating and prioritizing sales tasks to

win business goals and enhancing the revenue of the organization by

selling higher category rooms

. Proven ability to maximize sales opportunities through conversion of

generated leads

. Expert in efficiently delivering "world class" customer service to

potential and established guests

. Proficient in utilizing multiple software like WIN HMS, Micros Opera

and Amadeus

. Competent in ensuring all incoming calls with gentle courtesy and

providing efficient resolution to all guest inquiries for various

hotel services and operations

. Articulate communicator with effective leadership, decision-making,

problem-solving, interpersonal skills and a results-driven "CAN DO"

attitude individual

Key Accomplishments:

. Won "Best Employee of the Month" Award at Taj Hotel

. Received "Best Attendance Award" at Savera Hotel

WORK TRAJECTORY

Organization Designation Duration

Clarion President Hotel, Chennai, Senior Sales Executive Jun 2018 - Present

India

Taj Hotels, Chennai, India Reservation Officer Mar 2016 - Sep

2017

Savera Hotel, Chennai, India Reservation & Revenue Aug 2013 - Mar

Assistant 2016

As a Senior Sales Executive

. Playing a vital role in generating leads for room's sales

. Monitoring actually vs. projected sales and demonstrating leadership

skills to achieve exceeding goals

. Understanding competition's scenario and tracking business and

acquiring new leads

. Graciously assisting in the successful implementation of hotel sales

strategies in the reservation and inventory systems

. Identifying revenue-maximization opportunities through up-sell of

hotel services

. Overseeing day-to-day reservation activities and supervising

department staff

. Building and maintaining relationships with potential and existing

clients/groups to positively enhance the hotels value and ultimate

bottom line

. Training & coaching Front Desk Associates in reservation techniques &

standard procedures

As a Reservation Officer

. Performed room reservations in the hotel for honored guests that

checked-in

. Carefully managed all reservation operations and processed

reservations by direct mail, telephone, telex, cable, fax or central

reservation systems referral

. Meticulously prepared and properly maintained reservation records by

specific date of possible arrival and alphabetical listing

. Followed up tentative bookings and updated reservation status

. Accurately maintained official records of the regular guest and their

specific preferences

As a Reservation & Revenue Assistant

. Managed the activities of reservations from the sales office, other

hotel departments and travel agents

. Ensured smooth and efficient operations in the department through

prompt, effective and proper reservations service to make maximum room

revenue to meet or exceed the revenue target

. Generated occupancy forecast reports and reviewed arrival reports on a

daily basis

INDUSTRIAL TRAINING

. Successfully completed 18 Weeks of Industrial Exposure Training at

Hotel TAJ Coromandel, Chennai, India

SKILLS

Sales Management Team Management Strategic Planning & Execution

Room Allotment Reports Preparation Guest Service & Satisfaction

Product Promotion Maintaining Records Revenue Acceleration Strategies

Guest Handling Business Development

Staff Training Inventory Management Customer Loyalty Management

Welcoming Guests Front Office Operations Multi-Tasking & Attending Calls

Guest Relationship Management

EDUCATION

. Bachelor of Science (B.Sc.) in Hospitality & Hotel Administration from

the Institute of Hotel Management (IHM), Chennai, India with 75% (2010

- 2013)

REFERENCES

. Available upon request[pic][pic]

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