Summary

Dedicated professional with a Master’s degree in Business Administration and a Bachelor’s degree in Sociology, very business and demographically orientated. Excellent assessment skills and abilities to find and recommend appropriate action plans and/or services to clients. Committed to addressing customers concerns with speed, accuracy and professionalism, while implementing solutions and exceeding expectations of employers. Seeking to leverage background and experience into a business customer relationship with a company that can utilize my qualifications, and experience by providing challenges and career growth opportunities

Education

University of Phoenix

Masters of Business Administration

University Southern Colorado at Pueblo

B.A. Sociology

Highlights

Team building

Customer relationship management

oNegotiation competency

oHigh customer service standards

Cultural sensitivity

Strategic planning & implementation

Strong problem solving ability

MS Office Suite

Confidential services

Dedicated to consistent improvement

Accomplishments

Consistently exceeded corporate target for customer satisfaction

Consistency met or exceed established quotas.

Experience

Eligibility Specialist for LEAP- Discover My Goodwill [2018- ]

Processing & completing applications for LEAP

Verifying clients income, legal status, and vulnerability to the rising cost of heat

Assisting clients in retrieving information needed to process LEAP applications

Loyalty COE Retention Representative Comcast [2016- 2017 ]

Collect customer feedback and make requested changes to exceed customer satisfaction goals

Provide accurate and appropriate information in response to customer inquiries while maximizing company revenue.

De-escalation of customer who have been escalated

Data Verification for LEAP - Discover My Goodwill [September 2014 – 2015]

Navigate through several Government and Utility websites, verifying applicants income and utility bills

Documenting applicants unearned income, unemployment benefits and child support for processing their LEAP application

File creation and file organization

Maintain and update customer records.

Handles confidential financial and personal information appropriately

Service Provider

Moonstar II [2011 - 2016]

Provide correct change and accurate order to customers.

Time management on delivery routes

Customer service

Strong communication and negotiation skills

Detail oriented and works with a high degree of accuracy

Ability to multitask

Xiang’s Kitchen [2008-2011]

Provide job training for newly hired drivers.

Per-planned timely routes for delivering.

Answered Phones and up sales

Domino’s Pizza [1999-2008]

Provide correct change and accurate order to customers.

Fast, safe, and accurate delivery of products.

Followed company procedures assisting with pizza production.

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