Customer Service Data Entry

**** ******** **., ****, ** *****

Phone: 313-***-****,

Email: **********@*****.***

Angela Thompson

Objective

Seeking an advanced position that offers greater responsibilities and an opportunity for advancement. But will also leverage my ability to manage multiple projects simultaneously.

Experience

2014-Present Par Sterile Products Rochester, MI

HR Generalist

Work one on one with GM; VP and Directors to resolve employee related issues

Recruit potential candidates for open positions

Administer and explain company benefit programs to both Salaried and Union personnel. Troubleshoot and resolve benefits-related issues. Including conducting the on-boarding process for new hires including new hire orientations.

Communicate proactively with colleagues regarding anticipated benefit changes and issues. Participate in wellness initiatives, designed to enhance associates quality of work and personal life.

Design and extract HRIS reports relative to the Human Resources function upon the request of management.

Participate in and/or spearhead site wide employee engagement projects.

Prepare and maintain employee files. Perform paper and system audits as necessary.

Enters data into HRIS system, both ADP and PeopleSoft, ensuring the accuracy of information.

Process timely and accurate new hire, status change and termination paperwork.

Quality check benefit related data.

Process all salaried leave of absence requests, disability paperwork: medical, personal, disability, FMLA.

Respond to 401(k) inquiries from managers and employees relating to enrollments, plan changes and contribution amount.

Open enrollment process.

Provide necessary reports for allocation/billing charges.

Assists in hiring process by coordinating background checks and drug screenings.

Assist with internal / external job recruitment postings and internal interviews

Other HR related administrative tasks as needed.

2004-2014 Meritor Account Troy, MI

InRoute Sr. Employee Service Specialist

Explain benefits, insurance coverage and Human Resources policies to employees and retirees.

Research issues and provide resolution for more complex benefits issues in a Tier 2 capacity

Interact with customers and vendors via phone and email to answer questions and provide assistance in the completion of human resource transactions

Perform data entry activities for the PeopleSoft system for benefits enrollment, changes and terminations, as well as vendor disability reports and audit results.

Provide first level global technical support for Employee Self-Service (ESS) and Succession Development Planning (SDP)

Background Check completion and follow-up with business group HR as needed

Respond to FMLA inquiries from employees, managers and HR

Provide support for benefits open enrollment and dependent audits annually.

Experience utilizing case management tools or other service center technologies

2000- 2004 EDS-Meritor Account

OnTrac Technical Customer Representative

Handled incoming dealer calls regarding technical inquiries and warranty.

Approved warranty decisions and denials based on ArvinMeritor guidelines, photos, research component condition and age as well as procedure.

Maintained daily data using two internal ArvinMeritor systems.

Provided troubleshoot for failed components. Researched component issues with engineers to resolve problems and provide ideas for improvement.

Assisted in the new hire training process.

Completed all case documentation that was provided to engineers and field personnel for repair of units.

Determined needs and ordered parts for repair using internal software system.

OnTrac National Accounts

Handled incoming calls from ArvinMeritor National Account fleets.

Direct point-of-contact for large fleets and their owners or managers.

Provided support to National Accounts field representatives.

Developed and delivered presentations Commercial Vehicle Sales clients.

Conducted reports for retro-fit campaigns and kept detail records on CVS components.

Ensured that fleet unit-downs were up and running in the timeliest manner.

Education

2014 – 2018 Currently obtaining degree at Wayne Community College

1977–1981 Brandon High School Ortonville, MI

College preparatory classes

Technical Proficiency

WorkDay

PeopleSoft 9.0

Case Management

Doc Management

SharePoint

Support Logix

Proficient in the following personal computer applications: Microsoft Word, Excel, and Outlook.

Strong customer service orientation

Good verbal and written communications skills

A demonstrated ability to work well in a team environment and to work independently of day-to-day supervision.

Customer service focused with the ability to communicate effectively at all levels of the organization.

Able to adapt to different communication styles

Solid analytical and problem-solving skills.

Ability to handle multiple tasks and detail oriented work

14 years HR and benefits experience

References

Available upon request

Contact this candidate