firstname.lastname@example.org 814-***-**** 8680 Valley View Circle, Erie, Pa 16509
Summary: Meticulous Service Technician brining 23 years of experience in service, maintenance
diagnostics. Strong foundation of team development with a passion for driving
improvement. Industrious and communicative with skills in WAN/LAN development,
Network Administration, and Help Desk Administration/Support.
1981-2001 US Navy Retired as Information Technology Specialist 1st Class, with A TS Clearance.
Skills: Trouble shooting and analysis Diagnostic Experience
Customer Relations Mechanical Abilities Solid independent worker Effective Supervisor
Work History: Kubinski Business Systems - 05/2004 - Present
Erie County Technical School - 11/2001 - 05/2004
Corry Higher Education Council - 08/2002 - 10/2004
for Independence - 05/2001 - 11/2001
US Navy - 07/1981 - 07/2001
Kubinski Business Systems Erie PA
Service Copiers, fax machines and point of sale equipment and computer repair. Integrate copiers and fax machines into users networks.
Trouble shoot all connectivity issues, fax line issues, smb, smtp, ftp, along with cloud based storage
Erie County Vocations Technical School Erie PA
Cisco Networking Academy Instructor Certified
Developed and implemented interesting and interactive learning media to increase students understanding of course material.
Instructed both high school students and Adult education classes.
Community Resources for Independence Erie PA
Served as operating system expert, providing technical/help desk support for the entire organization including 6 remote sites.
Analyzed project requirements to find bug and eliminate issues.
Created documentation for existing network and made suggestion for improvement.
Network Administrator, Help Desk Administrator., Communication watch officer.
Ensured customer service was timely and accurate on a daily basis and managed help desk consisting of 20 employees
Safety Officer for a command of over 350 personnel.
Corry Higher Education Council Corry PA
Taught classes on basic computer skills, Microsoft Word, Access, and Excel
Educations: Associate of Arts Degree in Computer Studies University of Maryland
US Naval training in computers and Networking
Certifications: A+ Certified
Konica Minolta Service Expert
Xerox Certified Technician
Accomplishments: US Navy
Prestigious Naval Safety Award for Naval Communications Command Keflavik Iceland.
Assisted with the Base also Earning the Base Safety Award.
Red Cross CPR Instructor
Enlisted Surface Warfare Specialist