Customer Service Help Desk

Robert Shreve

**************@*****.*** 814-***-**** 8680 Valley View Circle, Erie, Pa 16509

Summary: Meticulous Service Technician brining 23 years of experience in service, maintenance

diagnostics. Strong foundation of team development with a passion for driving

improvement. Industrious and communicative with skills in WAN/LAN development,

Network Administration, and Help Desk Administration/Support.

1981-2001 US Navy Retired as Information Technology Specialist 1st Class, with A TS Clearance.

Skills: Trouble shooting and analysis Diagnostic Experience

Customer Relations Mechanical Abilities Solid independent worker Effective Supervisor

Work History: Kubinski Business Systems - 05/2004 - Present

Erie County Technical School - 11/2001 - 05/2004

Corry Higher Education Council - 08/2002 - 10/2004

Community Resources

for Independence - 05/2001 - 11/2001

US Navy - 07/1981 - 07/2001

Experience:

Kubinski Business Systems Erie PA

Service Copiers, fax machines and point of sale equipment and computer repair. Integrate copiers and fax machines into users networks.

Trouble shoot all connectivity issues, fax line issues, smb, smtp, ftp, along with cloud based storage

solutions.

Erie County Vocations Technical School Erie PA

Cisco Networking Academy Instructor Certified

Developed and implemented interesting and interactive learning media to increase students understanding of course material.

Instructed both high school students and Adult education classes.

Community Resources for Independence Erie PA

Served as operating system expert, providing technical/help desk support for the entire organization including 6 remote sites.

Analyzed project requirements to find bug and eliminate issues.

Created documentation for existing network and made suggestion for improvement.

US Navy

Network Administrator, Help Desk Administrator., Communication watch officer.

Ensured customer service was timely and accurate on a daily basis and managed help desk consisting of 20 employees

Safety Officer for a command of over 350 personnel.

Corry Higher Education Council Corry PA

Taught classes on basic computer skills, Microsoft Word, Access, and Excel

Educations: Associate of Arts Degree in Computer Studies University of Maryland

US Naval training in computers and Networking

Certifications: A+ Certified

CCNA Instructor

Konica Minolta Service Expert

Xerox Certified Technician

Accomplishments: US Navy

Prestigious Naval Safety Award for Naval Communications Command Keflavik Iceland.

Assisted with the Base also Earning the Base Safety Award.

Red Cross CPR Instructor

Enlisted Surface Warfare Specialist

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