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Medical Customer Service

Location:
Glen Burnie, Maryland, United States
Salary:
$ 13.00
Posted:
May 09, 2019

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Resume:

KATHY L. FEWS

**** ************* **, *** *

Parkville, Maryland 21234

Cell 443-***-****

Email: ac9cbg@r.postjobfree.com

PROFESSIONAL SUMMARY

Patient-oriented, Medical Receptionist with strong attention to details and verbal skills, telephone etiquette,and organizational skills. Medical Records Clerk, with strong knowledge working with EMR systems and readily adapt to changing environments and demands. Admissions Coordinator Assistant skilled in touring the facility with potential families for their loved ones prior from home or hospital, handling insurance benefits forms with patients and family members upon admittance to the facility. Medical Records Clerk, knowledgeable in chart preparation for new admissions, nursing staff, able to setup appointments for residents and make sure an escort is available, also audit charts for scanning purposes, update doctor's certification when asked, made sure charts on units are thinned and not overflowed, medical terminology.

SKILLS

Medical Terminology

Professional Records Management

General Office Management

Problem Solver

Team Leader

Office Support

Microsoft Word

Excel

Fax,Scan

Multi-Telephone line Systems

Patient Chart Coding

Excellent Verbal communication

Reliable and Resourceful

WORK HISTORY

Medical Records Coordinator

WestGate Hills Nursing Home and Rehabilitation - 10 N. Rock Glen Rd, Baltimore, MD 21229 11/2016 - 02/2017

Prepared charts for new residents and nursing staff.

Check clinical notes from EMR to schedule appointments and transportation.

Communicate with doctor's if any special needs.

Visit with resident in 24 hours of arrival to collect additional information.

Made sure doctors sign off on their charts within the 30 day period.

Make Administrator aware of certain details.

Medical Records Clerk, Unit Clerk Secretary, Receptionist

Mariner Health Nursing Home and Rehabilitation - 1502 Frederick Rd.Catonsville, MD 21228 04/2000 - 05/ 2010

Managed a multi-line phone system, for the front desk.

Verified patients eligibility claims status with insurance agencies.

Prepared new charts accordingly and neatly for new residents.

Prepared all necessary forms for each chart.

Maintain HIPPA policies and procedures.

Precisely evaluate,verify, appropriate claims paperwork, documentation and system entries.

Treated all residents, families, visitors, staff, providers in a pleasant and courteous manner.

Records Coordinator

Piper,Marbury, Rudnick and Wolfe ( Uniscribe Professionals)- South Charles St. Baltimore, MD.21202 09/1997 - 04/2000

Team Leader Supervisor

Barcoded prioritized law documents for attorneys and paralegals which were transported to various departments.

Implemented across the board training for higher production.

Instituted a new quality control system.

Records Technician

Gulf Computers - Charles St, Baltimore, MD.21201 10/1994 - 08/1997

Expedited retirement records from various states that covered local authorities.

Maintain production shipments on time for return.

Using excel to log information and count total pensions.

Secretary

Baltimore Trade Exchange - Baltimore, MD 03/1992- 11/1994

Answered phone calls for clients that needed shipments in 24 hours.

Processed shipping information which details dates and accounts.

Medical Records Clerk, Receptionist

Baltimore City Hospital - 4940 Eastern Ave, Dundalk, MD 21224

02/1980 - 10/1995

Customer Service

Answer phones.

Pulled and filed charts for clinics, emergency room and doctors.

Helped provide medical terminology.

Gathered all loose material before returning to medical records.

Put paperwork in chronological order before filing back,

Used microfilm or masterfile to track old record information.

EDUCATION

High School Diploma- Dunbar Senior High (1977)

Data Entry - Data Processing Institute ( 1978)

PROFILE

Over 20 + years of experience in Records Management Healthcare.

Supervised internal staff of 25 + employees .



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