Medical Customer Service
Resume:
KATHY L. FEWS
Parkville, Maryland 21234
Cell 443-***-****
Email: ***********@*******.***
PROFESSIONAL SUMMARY
Patient-oriented, Medical Receptionist with strong attention to details and verbal skills, telephone etiquette,and organizational skills. Medical Records Clerk, with strong knowledge working with EMR systems and readily adapt to changing environments and demands. Admissions Coordinator Assistant skilled in touring the facility with potential families for their loved ones prior from home or hospital, handling insurance benefits forms with patients and family members upon admittance to the facility. Medical Records Clerk, knowledgeable in chart preparation for new admissions, nursing staff, able to setup appointments for residents and make sure an escort is available, also audit charts for scanning purposes, update doctor's certification when asked, made sure charts on units are thinned and not overflowed, medical terminology.
SKILLS
Medical Terminology
Professional Records Management
General Office Management
Problem Solver
Team Leader
Office Support
Microsoft Word
Excel
Fax,Scan
Multi-Telephone line Systems
Patient Chart Coding
Excellent Verbal communication
Reliable and Resourceful
WORK HISTORY
Medical Records Coordinator
WestGate Hills Nursing Home and Rehabilitation - 10 N. Rock Glen Rd, Baltimore, MD 21229 11/2016 - 02/2017
Prepared charts for new residents and nursing staff.
Check clinical notes from EMR to schedule appointments and transportation.
Communicate with doctor's if any special needs.
Visit with resident in 24 hours of arrival to collect additional information.
Made sure doctors sign off on their charts within the 30 day period.
Make Administrator aware of certain details.
Medical Records Clerk, Unit Clerk Secretary, Receptionist
Mariner Health Nursing Home and Rehabilitation - 1502 Frederick Rd.Catonsville, MD 21228 04/2000 - 05/ 2010
Managed a multi-line phone system, for the front desk.
Verified patients eligibility claims status with insurance agencies.
Prepared new charts accordingly and neatly for new residents.
Prepared all necessary forms for each chart.
Maintain HIPPA policies and procedures.
Precisely evaluate,verify, appropriate claims paperwork, documentation and system entries.
Treated all residents, families, visitors, staff, providers in a pleasant and courteous manner.
Records Coordinator
Piper,Marbury, Rudnick and Wolfe ( Uniscribe Professionals)- South Charles St. Baltimore, MD.21202 09/1997 - 04/2000
Team Leader Supervisor
Barcoded prioritized law documents for attorneys and paralegals which were transported to various departments.
Implemented across the board training for higher production.
Instituted a new quality control system.
Records Technician
Gulf Computers - Charles St, Baltimore, MD.21201 10/1994 - 08/1997
Expedited retirement records from various states that covered local authorities.
Maintain production shipments on time for return.
Using excel to log information and count total pensions.
Secretary
Baltimore Trade Exchange - Baltimore, MD 03/1992- 11/1994
Answered phone calls for clients that needed shipments in 24 hours.
Processed shipping information which details dates and accounts.
Medical Records Clerk, Receptionist
Baltimore City Hospital - 4940 Eastern Ave, Dundalk, MD 21224
02/1980 - 10/1995
Customer Service
Answer phones.
Pulled and filed charts for clinics, emergency room and doctors.
Helped provide medical terminology.
Gathered all loose material before returning to medical records.
Put paperwork in chronological order before filing back,
Used microfilm or masterfile to track old record information.
EDUCATION
High School Diploma- Dunbar Senior High (1977)
Data Entry - Data Processing Institute ( 1978)
PROFILE
Over 20 + years of experience in Records Management Healthcare.
Supervised internal staff of 25 + employees .
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