Salesforce Developer
Resume:
Sumithra
*************@*****.***
PROFESSIONAL SUMMARY
Certified Salesforce Admin and Salesforce Developer with 7+ years of total IT experience in SFDC development across various industries and expert in implementation and end user training.
Worked with various CRM applications like Salesforce.com, Sales Cloud, Custom Cloud, Reporting and Analytics of Sales, Service and Custom Cloud, Application on Code backup.
Hands-on experience in working with Force.com service cloud, custom cloud, community cloud, marketing cloud and sales cloud.
Proficient with Sales Cloud, Service Cloud, web service, Rest-API, Soap-API, Force.com App-exchange packages and Salesforce Metadata-API, Partner WSDL &Salesforce Enterprise WSDL.
Possess comprehensive understanding on SFDC full life cycle implementation experience with Sales Cloud, Service Cloud and Force.com Platform.
Deep experience with Salesforce Service Cloud and also having Deep Experience with Salesforce Campaign Objects.
Hands on experience in SFDC development using the APEX classes, Triggers, Components, Reports, Force.com IDE, Eclipse with SOQL, SOSL and Force.com plug-in.
Excellent understanding on OOPS concepts and have experience working on Java to Salesforce Integration using WSC.
Analyzed Business and Product owner requirements in order to identification and evaluation of business requirements pertaining to all functions of the CRM/CPQ (Configure, Price and Quote).
Experience In Scope, Design, Testing, Training, Deployment And Follow Up On A Multitude Of Strategic Projects Within Sales Force As The Sales Force Administrator.
Experienced In Force.Com Apex Classes, Apex Triggers Integration, and Visualforce, Force.Com API Hands on Experience In Salesforce.Com CRM Integration, Developing And Deploying Custom Integration Solutions.
Integration, developing and deploying custom integration solutions using Force.com Eclipse IDE Plug-in,Force.com Explorer, Data Loader, Force.com Excel Connector, Migration Tool.
Good hands on practice with the new Lightning System Design which helps to quickly and easily create modern enterprise apps using Lightning App Builder and Lightning Components Performed.
Salesforce Lightning Experience - Used SLDS for developing Lightning Components, Actions, Event and Server-Side Controller.
Experience in modifying visual force pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning experience.
Built apps visually with Lightning App Builder, Lightning Components and lightning connect integrations across multiple connection.
Worked on Validation Rules, Workflows, and approval processes & developer user interface through Lightning Component.
Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Workflows & Approvals, Reports, Dashboards, Tasks and Events.
Strong experience in creating various Reports, Dashboards (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
Managing the data, Forecasting, Campaign Management, Contacts, Leads, Opportunities, Quotes and Dashboards.
Experience in designing UML Diagrams like Use Case Diagrams and Sequence Diagrams in Microsoft VISIO.
Hands on experience in using Data Loader and Import Wizards for insert, update, delete, and upsert operations on data from Salesforce Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
Proficient in SOQL, SOSL queries across multiple objects within the SFDC database.
Experienced in customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
Developed Salesforce Custom Web Services for handling inbound requests and outbound calls to external Web Services.
Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, Angular JS, WSDL and SOAP.
A result-driven, analytical and coherent software developer with excellent skills in programming languages like Java, C++, and web technologies like HTML.
Experience using Salesforce Data Migration using Data load tools: Workbench, Jitterbit Data Loader, Informatica, Apex Data Loader and Salesforce API Data Loader.
Competent in analyzing and creating Narrative Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data/Flow/Navigational flow diagram using UML.
Worked closely with Business Users to enabled business process using SFDC.
Strong knowledge on Agile and Waterfall methodologies.
Coordinated and transferred knowledge to the offshore team.
Worked closely with testing and UAT team.
Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment.
Excellent communication and inter-personal skills; accustomed to working in both large and small team environments.
Highly motivated with the ability to work independently or as an integral part of a team and committed to highest levels of professional and personal excellence.
Strong technical and analytical, verbal and written communication skills.
Very efficient as both Team player and independent worker.
TECHNICAL SKILLS
Salesforce Technologies
Visual Force (Pages, Components and Controllers), Apex Data Loader, S-Controls, Force.com Apex Explorer, AJAX, Reports.
Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, Lightning, Salesforce.com customizations like Record Type, Role Hierarchy, Validation, Quotes, Formulae, Page layouts, workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.
Salesforce Tools
Eclipse, Force.com Eclipse IDE Plug-in, Apex Data Loader, Force.com, Workbench, Force.com Platform.
Clouds Sales
Cloud, Service Cloud, Marketing Cloud, Community Cloud.
Programming Languages
C, C++, JAVA, APEX, SQL, and PL/SQL.
Databases
Oracle, 10g/9i, SQL Server, MYSQL, DB2
Web Technologies
XML, JSON, HTML, JavaScript, JSP
Operating Systems
Windows, Linux, Unix, Mac
EXPERIENCE
Capital One – Mclean, VA OCT 2018 to Present Salesforce Admin/Developer
Responsibilities:
Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
Added Lightning Component to Lighting Pages and Record Pages. Have worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.
Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
Implemented SFDC Integration using REST/SOAP Web Service API'S. Integrated the SOAP/REST API based Web Services on Demand for extracting the data from external systems.
Created custom Report types and Dashboards so that users can generate reports and visualize data on dashboards.
Worked on customer portals and communities' administration. Created Custom Dashboards for community managers and recruiters home page and gave accessibility to dashboards for authorized people.
Created Visual force pages for custom login and configuration of communities. Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.
Used SOQL and SOSL for querying the objects. Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
Gathered business requirements by communicating with user team and trained team on how to efficiently utilize the system.
Worked with various salesforce.com objects Account, Contact, Leads, Opportunity, Cases, Order standard objects.
Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
Developed Visual force pages using components like Action Function, Page Block, Input Field, Action Support, Data Table, Data list, Command Link and Command Button.
Performed Salesforce.com configuration activities creating Users, Roles, Profiles, Organization Wide Defaults, Permission Sets, Public Groups and Queues.
Used Salesforce Connect to access product information stored on an external system.
Developed complex validation rules, formula fields according to the application requirements. Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
Designed Workflow rules, Approval process and its associated actions like time triggered tasks, email alerts, field updates to implement the business logic.
Implemented Email to lead, Web to lead functionalities and Data Loader to bulk load leads data into Salesforce.com from other databases and CSV files.
Used Email to Case, Web to Case features and created a community where the customers can create, update and manage their cases.
Utilized Salesforce1 mobile platform to allow uploading pictures relating to service requests and information about competitive products used.
Used Force.com IDE for development of Visual Force Pages, Apex classes, Triggers and debugging and analyzing logs.
Used SOAP based Apex Web Services to send/update data from Salesforce to an external order tracking system.
Performed Apex Callouts from Salesforce to the same external system to get tracking information of an order.
Deployed application from Sandbox to Production environments using Change Set, Eclipse and Force.com Migration tool.
Environment: Salesforce.com, Apex, Visualforce (Pages, Component & Controllers), Lightning (components and controllers), Communities, REST/SOAP API Web Services, Pages, HTML, Java Script, Workflow & Approvals, Reports, Ajax, JQuery, Custom Objects, Custom Tabs, Data Migration, SOQL, SOSL.
UnitedHealth Group - Hartford, CT Feb 2016 to May 2018 Salesforce Admin/Developer
Responsibilities:
Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform-based technologies like Visualforce, force.com API, and web services.
Developed a landing page using the Visualforce. Worked as a legacy for creating new roles and profiles in the organization.
Understanding SFDC CRM processes for pre-sale activities.
Followed Agile Scrum methodology that included iterative application development.
Weekly Sprints and stand up meetings.
Worked on various standard modules of salesforce.com such as service cloud, Force.com IDE, Marketing cloud, Community cloud, Custom Cloud and Analytics Cloud.
Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
Migrated data from external sources and performed insert, delete, upsert, export operations on millions of records.
Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
Used GitHub to collaborate with team to push the code and pull the code from team projects. Worked on GitHub for continuous integration
Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visualforce pages as user interface.
Integration of Community cloud with external information systems using SOAP API web services.
Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
Executed Backend and Database tests using SQL queries, validating the data for database editing.
Involved in creating Salesforce application using Angular JS, Apex and Visualforce.
Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
Configure Salesforce and marketing cloud integration user along with configuration in Salesforce.
Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
Worked on Force.com Explorer for querying Salesforce database using SOQL and SOSL queries and Data Loader for insert, update, and bulk import or export of data.
Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations using GIT.
Developed custom Force.com components on Custom object for creating Reports (Visual Force pages as reports).
Used HTML, JavaScript for building Visualforce pages.
Made enhancements to Apttus CPQ (Configure Price Quote) tool, shopping cart by adding new fields. Run batches in order provided to project changes by following the instructions provided by Apttus.
Implemented Salesforce Lightning Components for small set of users for customizing reports and dashboards.
Worked on converting Salesforce classic VF pages into lightning using lightning components and lightning App.
Used API like SOAP API and REST API for Integration with other systems.
Retrieved all metadata and Apex Classes from a Salesforce org and push to a GitHub repository hosted on Bit Bucket using ANT.
Performed lifecycle activities such as analysis design, development/configuration, documentation, and testing based on system requirements
Involved in creating Approval process, Email Templates using Visualforce Components according to the requirement.
Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning experience.
Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
Developed Salesforce Visualforce interface using JavaScript, Angular JS, jQuery, PHP and Apex to call the Salesforce.
Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
Used Python script before integrating in tableau for visualization.
Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail.
Customized User Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
Expertise in configuring, using and administrating GIT version control system.
Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
Maintenance of installed Managed Packages in lightning using Apex. Experienced in using Data Migration tool called Data Loader.
Visualforce Pages for lightning experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and lightning.
Created user interface pages depending on the requirement using JavaScript, Json, angular JS, Html, bootstrap, CSS.
Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
Worked on sales force Lightning components for building customized components replacing the existing ones and also embed Lightning components in Visualforce page by using new lightning out feature by event-driven programming.
Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
Environment: Salesforce.com, Force.com IDE, Lightning, API, Apex Classes, Apex Triggers, Apex Controllers, Apttus CPQ, Angular JS, Visualforce Pages, SOQL, SOSL, SQL, jQuery, Service Cloud, Ext JS, Dashboards, Marketing Cloud, CSS, HTML, Sales Cloud, Eclipse, Chatter, Data Loader, NO SQL, Profiles, Data Migration, GIT, Python, Page layouts, Roles, Custom Objects, Reports, pick lists.
Wells Fargo – Charlotte, NC Dec 2013– Jan 2016
Salesforce Developer
Responsibilities:
Worked as SFDC Developer/Consultant for development projects as required and Acted as the liaison to resolve issues between business requirements, Business Process Model (BPM) and technical design limitations.
Review and understand the business requirements as documented through Business Process Model (BPM), Use Cases Model and non-Functional Specifications. Work with Business Analysts and end user to determine screen layouts for a new web application.
Implemented Web-to-Case, Email-to-Case functionalities to provide a better customer support to the customers.
Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards, Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard and scheduling tools to automate bulk data loading.
Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.
Developed S-controls to manage sales plan call sheets within Salesforce, capturing prep data and call activity.
Developed various Custom Reports and deployed them for different business user levels.
Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
Supported the data migration activities for migrating the data from various business centres and business centre users with the support of Saleforce.com.
Administrated and monitored the company's Salesforce CRM application.
Environment: Saleforce.com platform, Apex, Visual Force Pages, Apex Explorer, Quotes, Data Loader, Workflow & Approvals, Web to case, Email to case, Reports, Tags, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, HTML, Time based triggers, Workflows and Validation rule, SOQL, SOSL.
Dsignz Media – Coimbatore, India Jun 2012– Dec 2013
Java/J2EE Developer
Responsibilities:
Involved in the process of analysis, design, and development of the application.
Developed user interface using JSP, Struts and Java Script to simplify the complexities of the application.
The entire application was developed in J2EE using an MVC based architecture with help of Coded Struts Action classes, Model classes.
Implemented the application using the concrete principles laid down by several Java/J2EE Design patterns like Business Delegate, MVC, Singleton, Data Transfer Object (DTO) and Service Locator.
Used JavaScript for client-side validations, and AJAX to create interactive front-end GUI.
Implemented client side validations using JavaScript.
Used Form Based Authentication.
Used Web Sphere as the application server for deployment.
Involved in writing stored procedures, complex queries using SQL to process the data on MYSQL DB.
Performed unit testing on various project modules using JUnit framework.
Used IBM Rational Clear Case as version control tool for maintaining source code and project documents.
Implemented Log4J for Logging Errors, debugging and tracking.
Developed many JSP pages, used JavaScript for client side validation.
MVC framework for developing J2EE based web application.
Involved in all the phases of SDLC including Requirements Collection, Design & Analysis of the Customer specifications, Development and Customization of the Application.
Developed the User Interface Screens for presentation using Ajax, JSP and HTML.
Created and maintained mapping files and transaction control in Hibernate.
Eclipse used as Java IDE tool for creating JSPs, Servlets, EJBs, and XML.
Design and develop Servlets, Session and Entity Beans to implement business logic and deploy them on the Web Logic Application Server.
Written and debugged the ANT Scripts for building the entire web application.
Used XML to transfer the application data between client and server.
XSLT style sheets for the XML data transformations that included both mid-layer transformations (XML to XML) and final transformations (XML to HTML).
Developed web services in Java and Experienced with SOAP, WSDL.
Used the JDBC for data retrieval from the database for various inquiries.
Perform purification of the application database entries using Oracle 10g.
Participate in client side and server side data validations using the JavaScript.
Environment: Java, JSP, Servlets, Struts, HTML, CSS, JavaScript, JUnit, Shell, SQL, JBOSS, Eclipse, CVS, Linux/UNIX.
EDUCATION AND CERTIFICATIONS
B.E-Electronics and communication Engineering (7.72) at Anna University in Tamilnadu, India.
Salesforce Certified Administrator (18928721)
Salesforce Certified Platform App Builder (18972937)
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