Manager Front Desk

SKILLS

EXPERIENCE

NICHOLE GUZMAN

Customer and Personal

Service

Administration and

Management

Speaking Critical Thinking

Personnel and Human

Resources

Complex Problem Solving

Judgment and Decision

Making

Computers and

Electronics

Social Perceptiveness Clerical

Coordination Time Management

Education and Training Communications and

Media

Production and

Processing

Telecommunications

Management of Material

Resources

Food Production

Assistant Manager: Nov 2017-Apr 2019

Dollar General: Bradenton, FL

Plan study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis.

Design, evaluate, recommend, and approve changes of forms and reports.

Prepare manuals and train workers in use of new

forms, reports, procedures or equipment, according to organizational policy.

Interview personnel and conduct on-site observation to ascertain unit functions, work performed, and methods, equipment, and personnel used.

Review forms and reports and confer with management and users about format, distribution, and purpose, and to identify problems and improvements.

Confer with personnel concerned to ensure successful functioning of newly implemented systems or

procedures.

Customer Setvice. : Nov 2015-May 2017

Winn Dixie: Bradenton, FL

5505 Granite St NE, Albuquerque,NM 87110

*************@*****.***

Ph: 941-***-****

Monitor the facility to ensure that it remains safe, secure, and well-maintained.

Prepare and review operational reports and schedules to ensure accuracy and efficiency.

Acquire, distribute and store supplies.

Conduct classes to teach procedures to staff.

Cashier. Helping customers. Money hamdling.

Front desk team leader: May 2006-Jul 2014

Cortez Foot & Ankle Specialists: Bradenton, FL

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Receive payment and record receipts for services.

Transmit information or documents to customers, using computer, mail, or facsimile machine.

Hear and resolve complaints from customers or the

public.

Schedule appointments and maintain and update

appointment calendars.

Perform administrative support tasks, such as

proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents. File and maintain records.

Provide information about establishment, such as

location of departments or offices, employees within the organization, or services provided.

Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

Analyze data to determine answers to questions from customers or members of the public.

Keep a current record of staff members' whereabouts and availability.

Take orders for merchandise or materials and send

them to the proper departments to be filled.

Calculate and quote rates for tours, stocks, insurance policies, or other products or services.

Perform duties, such as taking care of plants or

straightening magazines to maintain lobby or reception area.

EDUCATION High School Diploma: College Prep, Jun 1989 Bristol Local, Bristolville, OH

Layout for Panther News

Particapated in cheerleading, basketball, track, chorus while maintaining 3.0 GPA.

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