Insurance Representative

TAISHA BROWN

***** ******** ***** ****** ****, FL 34610 813-***-****

Email: ********@*****.***

SUMMARY OF QUALIFICATIONS

*Accomplished and highly –skilled leader with a proven track record of exceeding job goals

*Demonstrated ability to successfully target and sell key constituents on the benefits of multiple services.

*Outstanding verbal communication skills, including negotiating and finalizing agreements.

*Experienced building and maintaining positive relationships with insured, claimants, colleagues, vendors and other business associates. Professional Experience

Sentry Insurance

Claims Representative II (AWE) May 2016 – Present

Communicated effectively with customers in person and over the phone, providing high quality service.

Build and maintained positive relationships with insured; claimants; inspectors; attorneys; and repair facilities clearly articulated insurance coverage. Reached agreements with the insured, claimants and their representative Reviewed injury claims and monitored treatment plans and prognosis Evaluated demands and negotiated favorable settlements terms Investigate and resolve Coverage issues (MMR, Unlisted vehicle, and unlisted driver) Assurance America

Sr. Claims Adjuster Liability June 2014 – April 2016 Review processing of automobile damage claims

Managed workflow process

Reviewed claim notes, provided plan of actions, and provided feedback Provided technical guidance, training and staff development Answered Department of Insurance Complaints

Answered and handled escalated calls

Reviewed and address all ARB notices and insured timely response Built and maintained positive relationships with insured; claimants; inspectors; attorneys; and repair facilities

Clearly articulated insurance coverage.

Reached agreements with the insured, claimants and their representative Completed liability investigations

Direct General Insurance July 2012 February2014

Bodily Injury Adjuster

Communicated effectively with customers in person and over the phone, providing high quality service.

Built and maintained positive relationships with insured; claimants; inspectors; attorneys; and repair facilities clearly articulated insurance coverage. Reached agreements with the insured, claimants and their representative Reviewed injury claims and monitored treatment plans and prognosis Evaluated demands and negotiated favorable settlements terms with legal personnel Travelers Insurance

Bodily Injury Adjuster October 2009 – July 2012

Communicated effectively with customers in person and over the phone, providing High quality service.

Built and maintained positive relationships with insured; claimants; inspectors; attorneys; and repair facilities Clearly articulated insurance coverage of warranty contracts. Reached agreements with the insured, claimants and their representative Reviewed injury claims and monitored treatment plans and prognosis Evaluated demands and negotiated favorable settlements terms with legal personnel First Acceptance Services Team Lead July 2006 October 2009 Review and processing of automobile damage claims

Managed workflow process

Reviewed claim notes, provided plan of actions, and provided feed back Provided technical guidance, training and staff development Spearhead several special committees and community outreach Answered Department of Insurance Complaints

Answered and handled escalated calls

Reviewed and address all ARB notices and insured timely responses Education

Master’s Degree Public Administration Strayer University – Washington D.C Bachelor’s Degree- Political Science University South Florida- Tampa, FL Insurance Designation

ACLS- Automobile Claim Law Specialist – January 2019 LCLS- Legal Principles Claim Specialist – March 2019

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