Customer Service Sales
Resume:
Thomas Adams
Gibsonton Florida 33534
*********@*****.***
Summary:
Professional and dedicated manager with twenty-plus years’ experience in the construction field, to include all aspects of building and basic electrical wiring, with an emphasis on construction sales and a consistent and proven record in exceeding regional and district established sales goals, as well as the ability to adapt at all levels of corporate and private business practices.
Key Skills:
Bilingual, fluent in speaking, reading and writing Spanish and English. Excellent interpersonal skills and unparalleled customer service at all levels via telephone and e-mail. Proficient at problem-solving to resolve in-depth queries in a methodical manner independently, while being a team player, sharing knowledge and encouraging development to achieve specific team goals.
Meticulous planning and organizational skills to balance work, team support and responsibilities. inventory and shipping/stocking, PC/keyboard skills, system knowledge and experienced in preparing, analyzing and reporting data for management accurately and in a timely manner.
Experience:
D.R. Horton - Senior Warranty Specialist, 2015 to current
Responsible for providing customer service to existing D.R. Horton homeowners within multiple communities.
Scheduled all repair work with homeowners and subcontractors for covered and warranted home issues including plumbing, electrical, roofing, landscaping, and exterior construction features.
Acted as liaison for all first-year D.R. Horton homeowners throughout multiple Tampa area communities with primary focus on providing excellent customer service.
Maintenx International, 2014 to 2015
Facility Maintenance Repair Management
Supervises and coordinates the work of Technicians who repair and maintain buildings/facilities, prepares work schedules and assigns work, while negotiating contracts with sub-contractors to complete non self-performing repair and maintenance duties
Secures all necessary approvals to ensure that standard company procedures are followed, also creating purchase orders for the acquisition of materials, researching, interviewing, and negotiating with suppliers to obtain prices and specifications, provide routine administrative support, and updating customers on status of work orders, also include checking hotel and flight availability, confirming reservations, or making itinerary changes as necessary.
Communicates travel plans with employees, plus relying on instructions and pre-established guidelines of the primary job functions exercising independent judgment.
Waypoint Home For Rent Tampa FL July 2010 to January 2014
Field Manager / Home service Technician
Perform home inspections to determine is property suitable to rent (rent ready), also perform minor maintenance repairs such as: replacing door locks, toilette seats, and flappers, window blinds, interior maintenance cleaning, etc. also assign warranty claims, and other outstanding work orders that may require state building permits, and required license and or electrical work.
Handyman/Carpentry Specialist. Tampa FL September 2010 to July 2013
Supervised hands-on in all interior remodeling, all major appliance installs, electrical wiring, plumbing, and most HVAC repairs.
Sales Specialist, Lowe's Home Improvement, Tampa, FL June 2006 to August 2010
Millworks sales to include windows, interior and exterior doors, garage doors, garage door openers and related electronics and basic wiring, electric gates.
Project manager, estimator, and installation coordinator. Perform in-store training clinics and demonstrations of new products for consumers and employees, also at-home sales consultant and product demonstrator.
Home inspections, blueprint takeoff, also processing building department permits, communicate local building code requirements to provide excellent customer service for retail and commercial clients, account analyzing and account managing.
Commercial sales specialist, Home Depot, Home Improvement
April 1998 to June 2006
Commercial sales, Special Order expeditor, project estimator, installations, on-site inspections, blueprint takeoff, installation trainer for doors, windows, roofing, garage doors, garage door openers, flooring, kitchens, basic electrical and other related construction projects. Account analyzing and account managing.
Owner/Operator, Tom's Custom Cabinets Design and Carpentry, New York, NY
September 1992 to April 1998
Design, build and install custom cabinets for residential interior/exterior remodeling to include: Site inspection, project estimator, and installation coordinator. Supervised crew of nine employees.
Military: United States Army
June 1984 to June 1992
Rank: E4-Corpral
Honorable Discharge
Education: Theodore Roosevelt High School, Bronx, NY - 1978 to 1982
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