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Pretoria, Gauteng, South Africa
May 13, 2019

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Name and Surname:

Meurenda Dimakatso Khoza


South African




English, IsiZulu, Setswana,North Sotho, South Sotho

ID Number:


Residential area:

26390,Extension 8,Serithi Street, Mamelodi East, 0122

Driver license and Own Transport:

Code C1

Marital Status


Contact Details

084******* / 072*******

Email Address /


1 month notice





Grade 12

J Kekane High School


Completed subjects/modules

North Sesotho

English 2nd Language

Mercantile Law








Certificate in Call Centre Agent

Damelin College


Completed modules

Contact Centre Operations Management I

Contact Centre Service Management I

Contact Centre People Management

Contact Centre Operations Management II

Contact Centre Service Management II.


Word Processing*


Presentation Graphics*

Understanding the Internet*


Principles of Customer Service*

Business English*

Reception Skills*




Certificate for Windows Office and Programmes

Academy for Business Studies


Completed modules

Microsoft Word

Microsoft Excel

Microsoft Power point

Windows Explorer and Email




Intergrity Verification Certificate

IPAC Integrity


Completed modules

Background checks for employment

Pre Screening and Post Screening

Credit checks/ financial

Criminal Record Checks verifications

Risk Management

Competency Assessments

Vendor Vetting

Academic Prescripts




Computer Literacy/Skills

I.Microsoft Word 2010

II.Microsoft PowerPoint 2010

III.Microsoft Outlook 2010

IV.Microsoft Excel 2010

V.Good interpersonal skills and communication skills and fluent in most languages.

VI.Good customer relations skills and a team player.

VII.Works well under pressure and willingness to work long hours.

VIII.Have ability to analyse and gather information.

IX.Good in writing reports, and submissions

X.Good planning and organizing skills and problem solving skills




Employment Dates

Smollan Group –Unilever field services

Virtual Merchandiser

June 2012 to date

Smollan Group –Unilever field services

Field Marketer

March 2015 to December 2015

Mc Donalds South Africa

Cashier /Store Assistant

3 January 2011 March 2012

Godo Logistics

Office Admin Assistant

11 January 2010 to 30 August 2010


Name of Company

Smollan Group –Unilever field services

Employment Dates

June 2012 to date

Position Held

Virtual Merchandiser /Field Marketer

Duties and Responsibilities:

Effective sales management

Count stock and determine stock to be ordered

Calculate and confirm order

Manage returns

Provide feedback regarding store specific issues

Manage stock levels

Manage sales targets through monitoring

Monitor and communicate pricing in stores, investigating identified discrepancies

Confirmation of pricing and list price in accordance with the cycle deal sheet

Assist Field Manager in new account applications

Implement sales promotional programs

Communicate promotional activity

Communication of pack changes and new product innovation

Conduct and communicate ranging exercise in accordance to trade sector

Effective shelf management

Count stock and determine stock to be merchandised

Draw stock according to requirements

Unpack stock

Ensure all lines are on display Merchandise trade sector according to trade sector layout

Optimise stock levels, monitor slow/fast sellers and take appropriate action

Consistent quality checks respond to poor quality or damaged stock

Ensure stock rotation

Keep area/shelves clean, tidy and uncluttered

Identify opportunities to cross merchandise and implement

Communicate and achieve brand objectives

Management of out of stocks

Effective execution of the point of purchase

Application of point of purchase drivers as per unit specification

Negotiate space based on rate of sales

Effective administration

Reporting on competitor activities

Updating personal register

Upkeep and maintenance of store files

Store service level report

Weekly feedback reports

Listing monitor reports

Promotional feedback reports

Customer satisfaction and service

Gather feedback from customer complaints, queries and requests and ensure resolution

Communication and upkeep of knowledge of promotions /product knowledge to provide advice on use of products

Build and maintain strong working relationships

Effective self-management

Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained

Demonstrate consistent application of internal procedures

Plan and prioritise, demonstrating abilities to manage competing demands

Demonstrate abilities to anticipate and manage change

Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

Name of Company

Smollan Group –Unilever field services

Employment Dates

March 2015 to December 2015

Position Held

Field Marketer

Duties and Responsibilities:

Duties and responsibilities

: Manage promotional activity

Facilitate the implementation of promotion grids

Ensure informed about time frames for promotions

Communicate promotional activities to field force

Ensure understanding of objectives of various promot ions

Ensure POS material to stores

Ensure sufficient stock has been ordered within requi red timeframes

Ensure promotional activities have been implemented and maintained

Provide feedback to relevant stakeholders

Monitor competitor's new innovations

Analyses and manage data integrity (Field comms)

Achieve POP objectives

Ensure generic Planograms are implemented

Ensure store-specific planograms and category flows are implemented and maintained

Provide feedback to Clients with regards to forward share changes

Ensure forward share is reflected on shelf as per rate of sale

Ensure market share is reflected in the category

Ensure shelf health is implemented and maintained

Effective and efficient achievement of targets

Communicate sales targets to the Field Force

Increase volumes in stores

Identify in-store cross-merchandising opportunities

Ensure stock pressure is applied

Ensure forward share is a reflection of ROS

Monitor in-store pricing

Ensure out-of-stocks are limited

Ensure sufficient ordering of stock on NOD

Ensure delivery of stock as per NDD

Minimise credit notes

Monitor sales to ensure sales targets are achieved

Drive ad-hoc promotions to increase sales

Develop alternative strategies to increase sales

Ensure timeous promotional activities implemented

ro-active operational excellence

Managing the resources required to ensure efficient and effective day-to-day operations of store execution including flexible people and resource allocation

Continuous monitoring of service delivery

Ensure implementation of systems to promote efficiency

Implementation of sales initiatives and value-adding store operations

Ensure all company assets are maintained according to company policy

Manage staff in-store book communication and feedback

Highly effective business insights and execution

Identify and act on new business opportunities

Share information with relevant stakeholders

Effective data collection and analysis

Provide insights for improvements and new ways of driving sales

Plan and implement sales operations for clients and customers based on the analysis of sales data

Monitor and evaluate new innovations

Monitor competitor's new innovations

Stakeholder engagement

Pro-actively influencing and managing relationships between the client, customers and operational staff to ensure growth for clients and customers

Provide continuous feedback as per client requirements

Compile regular reports to relevant stakeholders

Provide continuous feedback as per client requirements (competitor activities, promotions, ROS, product recalls, innovations, pricing, planograms, urgent deliveries)

Liaise with customers and depot's (stock pressure, stock holdings, new innovations, deliveries, credit notes, special deliveries, staff, ROS, price, reviews, category flows, planograms)

Compile trade visit reports

Compile trade contact reports

Compile regular reports to Regional Managers

Conduct review meetings with client

Provide feedback via feedback platform (e.g. IVR/Grapevine/Field Comms/Manual track

Reason for Leaving

I was acting in the position till the person was back from Injury on Duty

Name of Company

Mc Donalds South Africa

Employment Dates

3 January 2011 March 2012

Position Held

Counter Sales Cashier

Duties and Responsibilities:

XI.McDonalds crew members work in the kitchen preparing food and at the front counter helping customers through the ordering process. Team member job duties include operating a cash register, running the drive-thru, cooking Big Macs and other menu items, cleaning the restaurant, and completing other assigned tasks.

XII.Welcome customers and ensure that they are being properly looked after by sales representatives

XIII.• Assist customers in locating their choices of items by providing them with direction to aisles

XIV.• Escort customers to shelves or aisles where their choice of items are located

XV.• Provide information regarding prices and demonstrate product features

XVI.• Make customers aware of any special deals or discounts offered by the store

XVII.• Lead customers through the purchasing process by providing them with information on location of checkout counters

XVIII.• Scan purchases on the POS system and total amounts of all items

XIX.• Take and process cash and credit card transactions and return change and receipts

XX.• Ascertain that customers’ purchases are appropriately bagged and delivered to their vehicles

XXI.• Balance cash drawers at the end of each shift and ensure that any discrepancies are immediately seen to

XXII.• Ascertain that sufficient change is available at the beginning of each shift

XXIII.• Create and maintain reports related to cash received against sold goods

XXIV.• Process returns and exchanges by following set policies of the company

XXV.• Address problems and customers’ complaints in a proactive manner to ensure customer satisfaction and return business


Reason for Leaving

Growth and Development


Name of Company

Godo Logistics

Employment Dates

11 January 2010 to 30 August 2010

Position Held

Office Assistant

Duties and Responsibilities:

Office duties:

answer, screen and transfer inbound phone calls

receive and direct visitors and clients

general clerical duties including photocopying, fax and mailing

maintain electronic and hard copy filing system

retrieve documents from filing system

handle requests for information and data

resolve administrative problems and inquiries

prepare written responses to routine enquiries

prepare and modify documents including correspondence, reports, drafts, memos and emails

schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors

prepare agendas for meetings and prepare schedules

record, compile, transcribe and distribute minutes of meetings

open, sort and distribute incoming correspondence

maintain office supply inventories

coordinate maintenance of office equipment

coordinate and maintain records for staff, telephones, parking and petty cash

Greet visitors and direct them to the appropriate offices

Conduct clerical duties, including filing, answering phone calls, responding to emails and preparing documents

Coordinate project deliverables

Perform accounting tasks, including invoicing and budget tracking

Schedule meetings and travel arrangements for senior members of the company

Provide administrative support for operations team

Monitor the production staff

Reason for Leaving

Growth and Personal Development.




Name & Surname


Smollan Group –Unilever field services

Area Field Manager



Smollan Group –Unilever field services

Area Field Manager



Mc Donalds South Africa

Shift Manager



Godo Logistics

Office Manager

Nunu Ndlovu


Contact this candidate