Merchandiser
Resume:
CURRCULLUM VITAE OF MEURENDA DIMAKATSO KHOZA
PERSONAL DETAILS
Name and Surname:
Meurenda Dimakatso Khoza
Nationality:
South African
Gender:
Female
Languages:
English, IsiZulu, Setswana,North Sotho, South Sotho
ID Number:
Residential area:
26390,Extension 8,Serithi Street, Mamelodi East, 0122
Driver license and Own Transport:
Code C1
Marital Status
Married
Contact Details
Email Address
*************@*****.*** / **********@*****.***
Availability:
1 month notice
EDUCATIONAL BACKGROUND
Qualifications
Institution
Year
Grade 12
J Kekane High School
2003
Completed subjects/modules
North Sesotho
English 2nd Language
Mercantile Law
Geography
Biology
History
TERTIARY BACKGROUND
Qualifications
Institution
Year
Certificate in Call Centre Agent
Damelin College
2007
Completed modules
Contact Centre Operations Management I
Contact Centre Service Management I
Contact Centre People Management
Contact Centre Operations Management II
Contact Centre Service Management II.
Windows*
Word Processing*
Spreadsheets*
Presentation Graphics*
Understanding the Internet*
Outlook*
Principles of Customer Service*
Business English*
Reception Skills*
Qualifications
Institution
Year
Certificate for Windows Office and Programmes
Academy for Business Studies
2008
Completed modules
Microsoft Word
Microsoft Excel
Microsoft Power point
Windows Explorer and Email
Qualifications
Institution
Year
Intergrity Verification Certificate
IPAC Integrity
2010
Completed modules
Background checks for employment
Pre Screening and Post Screening
Credit checks/ financial
Criminal Record Checks verifications
Risk Management
Competency Assessments
Vendor Vetting
Academic Prescripts
Qualifications
Institution
Year
Computer Literacy/Skills
I.Microsoft Word 2010
II.Microsoft PowerPoint 2010
III.Microsoft Outlook 2010
IV.Microsoft Excel 2010
V.Good interpersonal skills and communication skills and fluent in most languages.
VI.Good customer relations skills and a team player.
VII.Works well under pressure and willingness to work long hours.
VIII.Have ability to analyse and gather information.
IX.Good in writing reports, and submissions
X.Good planning and organizing skills and problem solving skills
EMPLOYMENT SUMMARY
Company
Position
Employment Dates
Smollan Group –Unilever field services
Virtual Merchandiser
June 2012 to date
Smollan Group –Unilever field services
Field Marketer
March 2015 to December 2015
Mc Donalds South Africa
Cashier /Store Assistant
3 January 2011 March 2012
Godo Logistics
Office Admin Assistant
11 January 2010 to 30 August 2010
EMPLOYMENT HISTORY
Name of Company
Smollan Group –Unilever field services
Employment Dates
June 2012 to date
Position Held
Virtual Merchandiser /Field Marketer
Duties and Responsibilities:
Effective sales management
Count stock and determine stock to be ordered
Calculate and confirm order
Manage returns
Provide feedback regarding store specific issues
Manage stock levels
Manage sales targets through monitoring
Monitor and communicate pricing in stores, investigating identified discrepancies
Confirmation of pricing and list price in accordance with the cycle deal sheet
Assist Field Manager in new account applications
Implement sales promotional programs
Communicate promotional activity
Communication of pack changes and new product innovation
Conduct and communicate ranging exercise in accordance to trade sector
Effective shelf management
Count stock and determine stock to be merchandised
Draw stock according to requirements
Unpack stock
Ensure all lines are on display Merchandise trade sector according to trade sector layout
Optimise stock levels, monitor slow/fast sellers and take appropriate action
Consistent quality checks respond to poor quality or damaged stock
Ensure stock rotation
Keep area/shelves clean, tidy and uncluttered
Identify opportunities to cross merchandise and implement
Communicate and achieve brand objectives
Management of out of stocks
Effective execution of the point of purchase
Application of point of purchase drivers as per unit specification
Negotiate space based on rate of sales
Effective administration
Reporting on competitor activities
Updating personal register
Upkeep and maintenance of store files
Store service level report
Weekly feedback reports
Listing monitor reports
Promotional feedback reports
Customer satisfaction and service
Gather feedback from customer complaints, queries and requests and ensure resolution
Communication and upkeep of knowledge of promotions /product knowledge to provide advice on use of products
Build and maintain strong working relationships
Effective self-management
Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
Demonstrate consistent application of internal procedures
Plan and prioritise, demonstrating abilities to manage competing demands
Demonstrate abilities to anticipate and manage change
Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs
Name of Company
Smollan Group –Unilever field services
Employment Dates
March 2015 to December 2015
Position Held
Field Marketer
Duties and Responsibilities:
Duties and responsibilities
: Manage promotional activity
Facilitate the implementation of promotion grids
Ensure informed about time frames for promotions
Communicate promotional activities to field force
Ensure understanding of objectives of various promot ions
Ensure POS material to stores
Ensure sufficient stock has been ordered within requi red timeframes
Ensure promotional activities have been implemented and maintained
Provide feedback to relevant stakeholders
Monitor competitor's new innovations
Analyses and manage data integrity (Field comms)
Achieve POP objectives
Ensure generic Planograms are implemented
Ensure store-specific planograms and category flows are implemented and maintained
Provide feedback to Clients with regards to forward share changes
Ensure forward share is reflected on shelf as per rate of sale
Ensure market share is reflected in the category
Ensure shelf health is implemented and maintained
Effective and efficient achievement of targets
Communicate sales targets to the Field Force
Increase volumes in stores
Identify in-store cross-merchandising opportunities
Ensure stock pressure is applied
Ensure forward share is a reflection of ROS
Monitor in-store pricing
Ensure out-of-stocks are limited
Ensure sufficient ordering of stock on NOD
Ensure delivery of stock as per NDD
Minimise credit notes
Monitor sales to ensure sales targets are achieved
Drive ad-hoc promotions to increase sales
Develop alternative strategies to increase sales
Ensure timeous promotional activities implemented
ro-active operational excellence
Managing the resources required to ensure efficient and effective day-to-day operations of store execution including flexible people and resource allocation
Continuous monitoring of service delivery
Ensure implementation of systems to promote efficiency
Implementation of sales initiatives and value-adding store operations
Ensure all company assets are maintained according to company policy
Manage staff in-store book communication and feedback
Highly effective business insights and execution
Identify and act on new business opportunities
Share information with relevant stakeholders
Effective data collection and analysis
Provide insights for improvements and new ways of driving sales
Plan and implement sales operations for clients and customers based on the analysis of sales data
Monitor and evaluate new innovations
Monitor competitor's new innovations
Stakeholder engagement
Pro-actively influencing and managing relationships between the client, customers and operational staff to ensure growth for clients and customers
Provide continuous feedback as per client requirements
Compile regular reports to relevant stakeholders
Provide continuous feedback as per client requirements (competitor activities, promotions, ROS, product recalls, innovations, pricing, planograms, urgent deliveries)
Liaise with customers and depot's (stock pressure, stock holdings, new innovations, deliveries, credit notes, special deliveries, staff, ROS, price, reviews, category flows, planograms)
Compile trade visit reports
Compile trade contact reports
Compile regular reports to Regional Managers
Conduct review meetings with client
Provide feedback via feedback platform (e.g. IVR/Grapevine/Field Comms/Manual track
Reason for Leaving
I was acting in the position till the person was back from Injury on Duty
Name of Company
Mc Donalds South Africa
Employment Dates
3 January 2011 March 2012
Position Held
Counter Sales Cashier
Duties and Responsibilities:
XI.McDonalds crew members work in the kitchen preparing food and at the front counter helping customers through the ordering process. Team member job duties include operating a cash register, running the drive-thru, cooking Big Macs and other menu items, cleaning the restaurant, and completing other assigned tasks.
XII.Welcome customers and ensure that they are being properly looked after by sales representatives
XIII.• Assist customers in locating their choices of items by providing them with direction to aisles
XIV.• Escort customers to shelves or aisles where their choice of items are located
XV.• Provide information regarding prices and demonstrate product features
XVI.• Make customers aware of any special deals or discounts offered by the store
XVII.• Lead customers through the purchasing process by providing them with information on location of checkout counters
XVIII.• Scan purchases on the POS system and total amounts of all items
XIX.• Take and process cash and credit card transactions and return change and receipts
XX.• Ascertain that customers’ purchases are appropriately bagged and delivered to their vehicles
XXI.• Balance cash drawers at the end of each shift and ensure that any discrepancies are immediately seen to
XXII.• Ascertain that sufficient change is available at the beginning of each shift
XXIII.• Create and maintain reports related to cash received against sold goods
XXIV.• Process returns and exchanges by following set policies of the company
XXV.• Address problems and customers’ complaints in a proactive manner to ensure customer satisfaction and return business
XXVI.
Reason for Leaving
Growth and Development
PLOYMENT HISTORY
Name of Company
Godo Logistics
Employment Dates
11 January 2010 to 30 August 2010
Position Held
Office Assistant
Duties and Responsibilities:
Office duties:
answer, screen and transfer inbound phone calls
receive and direct visitors and clients
general clerical duties including photocopying, fax and mailing
maintain electronic and hard copy filing system
retrieve documents from filing system
handle requests for information and data
resolve administrative problems and inquiries
prepare written responses to routine enquiries
prepare and modify documents including correspondence, reports, drafts, memos and emails
schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors
prepare agendas for meetings and prepare schedules
record, compile, transcribe and distribute minutes of meetings
open, sort and distribute incoming correspondence
maintain office supply inventories
coordinate maintenance of office equipment
coordinate and maintain records for staff, telephones, parking and petty cash
Greet visitors and direct them to the appropriate offices
Conduct clerical duties, including filing, answering phone calls, responding to emails and preparing documents
Coordinate project deliverables
Perform accounting tasks, including invoicing and budget tracking
Schedule meetings and travel arrangements for senior members of the company
Provide administrative support for operations team
Monitor the production staff
Reason for Leaving
Growth and Personal Development.
REFERENCES
Company
Position
Name & Surname
Contacts
Smollan Group –Unilever field services
Area Field Manager
Lebo
Smollan Group –Unilever field services
Area Field Manager
Lebo
Mc Donalds South Africa
Shift Manager
Sechaba
Godo Logistics
Office Manager
Nunu Ndlovu
Contact this candidate