Manager Administrative Assistant

ALEXIS MONTIJO

Cell: 520-***-****

Email: *********@*****.***

OBJECTIVE

I am seeking a challenging career in which I can utilize my extensive experience, customer skills, knowledge, leadership and organizational talents.

QUALIFICATIONS

•Passionate, creative, and determined

•Organized and efficient

•Work well under pressure and accept responsibilities with great enthusiasm

•Have the fortitude to recommend and implement new processes that benefit the company

•Dependable and have excellent time management and interpersonal skills

•Possess advanced written and oral communication skills

•Proficient in multiple computer systems: CI TY/PMS, MARSHA, SFA, Guestware/Single Guest Imaging, Microsoft Office Applications and Microsoft Office applications

WORK EXPERIENCE

JW Marriott Phoenix Desert Ridge Resort & Spa April 2016 - CurrentApril 2019

Senior Event Manager

•Comprehensive large group management including – group turnover, guest satisfaction, event, rooming requirements and billing

•Create and analyze banquet event orders – gather guest information, determine proper set up, timeline, specific guest needs, buffets, food and beverage using creative tactics and suggestions due to the variety of groups

•Respond and fulfill and special requirements/event arrangements – specializing in large size corporate groups and wedding or social overflow

•Active in Spirit to Serve and associate recognition initiatives

•2017 Presidents Circle Recipient

•2018 Forecast Accuracy – Room Nights Locked Projected 11801, Actual 11988 – 2% Change

•2018 Forecast Accuracy – Catering Locked Projected $2,573,537.42, Actual $2,658,637.37 – 3% Change – Not Including Partner Groups

JW Marriott San Antonio Hill Country Resort & Spa January 2011 – April 2016

Event Manager

•Comprehensive management including – group turnover, guest satisfaction, event, rooming requirements and billing

•Create and analyze banquet event orders – gather guest information, determine proper set up, timeline, specific guest needs, buffets, food and beverage using creative tactics and suggestions due to the variety of groups

•Respond and fulfill and special requirements/event arrangements – specializing in mid-large size weddings, socials and corporate groups

•Highly involved in ESS and WIG process

Event Coordinator

•Comprehensive group management including – group turnover, room blocks, event orders, event execution, satisfaction and billing

•Support administratively and very involved with another Event Managers groups

•ESS – 72 surveys returned with an overall 83.1 year average – 156 total groups

JW Marriott Starr Pass Resort & Spa, Tucson, AZ January 2006 – January 2011

Sr. Administrative Assistant – Events

•Utilization of organizational and time management skills with multiple duties for Director of Event Planning and Management

•Assist in the execution of resort events through daily interaction with guests, preparation of events, preparation of banquet event orders, audio visual correspondence, preparation/distribution of menus/resort materials, and overall guest satisfaction

•Preparation of contract turnover requests, assist with group requests, daily/weekly report generation/distribution, maintain monthly event calendar, supply tracking/ordering

•Double codes in Banquets, AYS, Signature Grill, Plunge and Front Office/Concierge

•Advocacy of Event Assistants

•100% QA Audits 2008 and 2009

Hospitality Coordinator

•Managed and improved a repeat/elite guest hospitality program

•Participated in the launch and management of two pilot programs, Single Guest Imaging and Vacation Planning Service/Virtual Concierge

•Developed solid business relationships throughout the hotel and local community that fostered the success of Vacation Planning Services Active Member of the At-Your-Service (AYS) Leadership Team

•Living the Vision Award January 2007, September 2007, and October 2008

ADDITIONAL SKILLS/ACCOLADES

Living Our Core Values, Service Excellence, Traditions of Excellence, Resort Desk, Concierge, At-Your-Service Agent, Marriott Learning

Journey, Connoisseur Sales Excellence-Manager's Planning and Writing Workshop, Sales Excellence Class Marriott Wedding Certification, SFA SME, MVP Level 2, Event Planning Standards Certification, Green Meetings Certification, Peer Review Certification, Symphony of

Service, Spirit to Serve, Orchestrate

Contact this candidate