Customer Service Representative

Dereck Dinga

**** ****** **** #**** ******, TX. *5061 469-***-****

PROFESSIONAL SUMMARY

Dedicated, hardworking, Customer Service professional with 3+ years experience working in a call center environment. Obtained more than 8 years + experience in software designing and troubleshooting network complexities. Ability to prioritize and meet deadlines, highly motivated, organized, detailed oriented and equally comfortable with a team and working independently. Effective time management skills, goal oriented, quick learner, always complete contracts, and willing to perform in both short and long-term positions. Would like to exercise my skills and lead a team in Management.

EXPERIENCE

Caijetan Staffing – Patient Service Rep February 2018 – Present

Answering inbound calls from patients.

Setting up appointments.

Acting as liaison between patients and doctors.

Doing medication refills.

Data entry

Kuehne and Nagel- Shipping clerk February 2018 - Present

Shipping coolsculpting products.

Picking products from the line for shipping.

Packing boxes appropriately.

Verifying all products have been successfully been accounted for through SAP.

Helping in the receiving process of goods.

Caine-Weiner-Collections agent August 2017 – January 2018

Assisted in collecting delinquent insurance policies.

Accepted proof of payment for credit reporting.

Followed up on previous and recent accounts.

E-mailed confirmation to client for proof of payment.

Followed all collection laws including FDCPA for rightful collection practices.

I pacesetters-Client Service Representative March 2017 – July 2017

Made phone calls to clients regarding medication refills.

Actively faxed and e-mailed progress reports.

Contacted pharmacy to verify patient information.

Contacted pharmacy to verify last refill dates

Helped with remote access troubleshooting with servers

(Long leave of absence)

Basic Energy Co. - Safety Instructor (Oil Drill ing) December 2015 - February 2017

Floor hand and cleaning tools used on the rig floors.

Mixing cement used for plugins throwing 900 joints inside each well.

Assist in the circulation of cement in 8 to 10 wells daily. Testing tongues and calibrating machinery, changing the oil in the rig.

Opening and closing the BOP when necessary, shutting down roughly 29 to 35 feet. Assist with anything the operator asks of me on drilling. Going down 45,000 feet in each location.

Traveling to various sites. Rigging down and rigging up to and from locations, one location every 3 months.

(Cutbacks due to Economy in the Oilfield)

VSSI-Customer Service Representative- Collections Specialist December 2016 – February 2017

Actively called, Charter Cable residential customers regarding delinquent accounts. Reaching an average of 30 to 40 successful payments made daily.

Assisted with payment arrangements and accepted payments via over the phone. Troubleshot online payment processing problems. Assisted in special projects that involved day one delinquent accounts.

Followed up on with any terminations of existing accounts and refunds. And provided courtesy calls on reminders of overdue monthly charges.

(Assignment ended with Charter Cable)

Service Autopilot- Technical Support April 2012 – December 2013

Assisted clients with launching of software and performances with the system called Service Autopilot.

Responded to clients with troubleshooting software whenever they had any problems.

Assisted clients with how to work their new software applications and responding to roughly 50 to 100 emails daily with questions in regards to how to operate their software called Zen Desk like QuickBooks Sync, Launch, Process, Maintenance, Chat, and, Email.

Performed remote access within each client computers to assist troubleshooting any issues they were having.

Helped with reactivating, deactivating, and resetting approximately 90 accounts daily for preferred clients.

(C

Precision Services- Human Resources Manager November 2008 - December 2011

Filing, faxing, copying and scanning vital documents. Sending and receiving e-mails regarding human resource procedures and guidelines to potential candidates and clients.

Assisted in the new hire process and orientation process, hiring an average of 5 candidates each day.

Made and received phone calls regarding child support verifications for employees.

Generated invoices to our third-party Accounts Receivables for employees.

Carried out general office work as needed including filing and updating employee files, direct deposits and w-9s.

(Contract expired with Temp Agency)

Verizon wireless – Tier Technical support June 2001 – December 2013

Answering inbound calls about phone problems.

Changing ESN number on new phones.

Accepting payments on past due accounts.

Troubleshooting phone problems.

Handling escalated calls from irate customers.

EDUCATION

DeVry University, Pittsburgh, PA - Associate- Computer Engineering - 2006

Kaplan University, Online – Information Technology Multi-platform – June 2016 to Present

SKILLS

OSHA, Web designing, Java, C++, QuickBooks, Oracle, SQL Server, Networking, Databases. Fluent languages include Russian, French, Italian, Dutch, and Pigeon.

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