Manager Customer Service

RUGGERI MARZIA

Watford, WD***PA, United Kingdom

Mobile: +44-751*******

Email: ******.*******@*******.***

PERSONAL STATEMENT

Embracing the unexpected challenges as opportunities for growth, being endlessly curious and up-to-date with new trends, commitment, motivation, determination, achieving my best under pressure, cordiality and friendliness are my most important strengths.

Having studied in a multicultural environment, I feel totally at ease working in groups.

I have received the “Professional Excellence” award from Glion Institute of Higher Education London in 2016 in recognition of my excellent academic path.

Skills

-Customer satisfaction: I have volunteered as a student in Glion Institute of Higher Education London during open days and career and networking events, providing future students with any kind of support and information. I volunteer at Roehampton University Conferences department helping with monitoring catering, front desk and back office.

-Presentations: I have presented several projects regarding any sector of Hospitality Industry in front of large and demanding audiences.

-Personal qualities: commitment, self-motivation, strong organizational skills, excellent communication (written, presentation, inter-personal) skills, ability to reach in very short time extraordinary results, positive attitude, can-do approach.

-Computer Literacy: Windows, Microsoft Office, including Excel, Word and PowerPoint, Prezi, Internet, Moodle, Outlook. (European Computer Driving Licence)

-Languages: English (excellent), Italian (mother language), French (intermediate).

Work Experience

Cooperative

Store Manager January 2019

Sainsbury’s August 2018

Customer Experience and Trading Manager: Providing excellent

customer service by creating engaged customers and facilitating

organic growth, taking ownership of customers issues and following

problems through to resolution.

My goal is to keep the department running in an efficient and

profitable manner, to increase customer satisfaction, loyalty and

retention and to meet their expectations.

The Grove, Luxury Hotel Spa and Golf in Herdforshire October 2017

Front Desk Agent: handling administrative requests, scheduling appointments,

Taking detailed minutes, writing correspondence, booking travel arrangements,

Point of contact for external guests, handling cash, petty cash, VPO, checking bills

Before departures, sending invoices, dealing with refund and foreign exchange.

INTERNSHIP 6 MONTHS: March 2017

Six month internship in Argentario Golf Resort and Spa September 2017

in Porto Ercole, Italy.

It focuses on front office, back office, administration, and Food and Beverage

departements.

Glion Institute of Higher Education Switzerland December 2016

Undertook practical training in F&B, Kitchen and Service:

-This experience involved going through the whole F&B hierarchy and so working as: Restaurant and Bar Manager, Head Waiter, Banquet Manager, Chief Steward, Chef, Wine Waiter, Bartender.

Event volunteer in Glion Institute of Higher Education London: Meeting and greeting

Guests, helping Hospitality companies set up, accommodation tour for arriving students,

Maintaining working relationship with vendors and venues, managing budget, issuing

invoices and collecting payments.

University of Roehampton: January 2017

Assistant Event Manager on Laureate Graduation Event.

Education

IIERSM Safe and Legal Leadership February 2019

University of West London February 2019

Interational Business Management

Glion Institute of Higher Education London February 2016-

Postgraduate Diploma in Hospitality Administration December 2016

Glion Institute of Higher Education London

English Language Programme August 2015-

December 2015

Certificate ECDL Standard- Certificate ECDL IT August 2015

Security (Successfully Achieved)

Excel Skills for Business from Macquarie University,

Australia

University of Messina September 2011-

BA in Greek and Latin Literature July 2015

Conservatorio Corelli Messina November 2008-

Clarinet and Disciplines of the musical organisation July 2014

and communication

References

Excellent references are available upon request.

Contact this candidate