Administrative Assistant Customer Service

BORISA PRAKASH CHHAGANLAL

Gujarat, India

Mobile: 91-903******* E-Mail: ************@*****.***

Intend to build a career with leading company with committed & dedicated people, and willing to work as a key player in challenging & creative environment.

SUMMARY

An accomplished and multifaceted professional with 5+ years of demonstrated experience as a Senior Administrative assistant with key focus on editing and proofread correspondence, invoices, presentations, brochures, publications, reports and related material from machine dictation and handwritten copy

Currently working with BSG Soft ware solutions as Senior Administrative Assistant since May 2013

Extensive cross- functional experience in plan and manage meetings, schedule and update executive calendar, develop and maintain filing system, develop and implement office policies and procedures

Noted for organizing and scheduling meetings and appointments, maintain contact lists, assist in the preparation of regularly scheduled reports

Highly experienced in submitting and reconciling expense reports, provide general support to visitors

Demonstrated strengths in customer service orientation for internal and external clients on a daily basis, delivering the needs with ease and reflecting positively on the business on an overall basis

SKILL SET

Adept in Technology

Verbal& Written communication

Organization skills

Time management

Strategic planning

Resourcefulness

Detail-oriented

Anticipating needs

Dependability& reliability

Organizational skills

Customer or Client Service Orientation

Confidentiality

Communication skills

EDUCATION

Bachelor of Education from Gujarat University, Gujarat, 2013

Master of Science from Gujarat University, Gujarat, 2012

Bachelor of science from Gujarat University, Gujarat, 2010

Diploma in Instrumentation and Control Engineering from Technical Education Board, Gujarat, 1999

WORK EXPERIENCE

Organization

Designation

Duration

BSG Soft ware solutions

Senior Administrative Assistant

May 2013 – till date

KEY DELIVERABLES

As Senior Administrative Assistant

Prepare, key in, edit and proofread correspondence, invoices, presentations, brochures, publications, reports and related material from machine dictation and handwritten copy

Open and distribute incoming regular and electronic mail and other material and co-ordinate the flow of information internally and with other departments and organizations

Schedule and confirm appointments and meetings of employer

Order office supplies and maintain inventory

Answer telephone and electronic enquiries and relay telephone calls and messages

Organizing conferences, determine and establish office procedures

Greet visitors, ascertain nature of business and direct visitors to employer or appropriate person

Record and prepare minutes of meetings, arrange travel schedules and make reservations

Compile data, statistics and other information to support research activities

Supervise and train office staff in procedures and in use of current software

Develop administrative staff by providing information, educational opportunities and experiential growth opportunities

Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques

Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies

Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies

Contribute to team effort by accomplishing related results as needed

Carry out administrative duties such as filing, typing, copying, binding, scanning etc, organize travel arrangements for senior managers

Book conference calls, rooms, taxis, couriers, hotels etc, cover the reception desk when required

Manage staff appointments, oversee and supervise the work of junior staff

Maintain up-to-date employee holiday records &coordinate repairs to office equipment

Greet and assist visitors to the office

References are available upon request

Contact this candidate