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Manager Personal Assistant

South Africa
May 13, 2019

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Althea Anne Batjes


President Paul Kruger






Full Names Althea Anne Batjes

Address 247 President Paul Kruger Avenue, Bloemfontein, 9301

Contact Number 074-***-****

Date of Birth

23 May 1974

Nationality South African

Marital Status Divorced


Two (2)

Gender Female




1991 Floors Comprehensive School Kimberley

National Senior Certificate obtained

Tertiary Institution

Course 1994

Tertiary Institution

Course 2002


2005 - 2008

RC Elliot Technical College

Computer and Office Practice – N3

Bloemfontein College

Computer Practice – N4

Boithuso – Free State

Induction in SAPS


MIC Official

Facilitation / Strategic Management / Risk Management Systems CAREER PROGRESSION 1996 - 2018

Feb 2017 – Feb 2018


IDT (Independant Development Trust)

Personal Assistant to Regional Manager


Performing general secretarial duties (diary management, travel & accommodation arrangements)

General administration Duties (filing, e-mailing, correspondence)

Prepare reports, collect and analyse information

Prepare presentations

Data Analysis

Administrative support functions

Liaising with external business partners

Arranging and coordinating meetings

Preparation of records such as agendas, notices, minutes and resolutions for meetings, including minute taking.

Coordinating and compiling all management reports

Assist as receptionist

Selling of Tender Documents

Keeping invoice register and check process on system. May 2011 – Jan 2017


Sanlam Life Insurance Limited

Personal Assistant to Business Manager


Do daily scheduling: e.g. meetings, rescheduling, follow-up, Coordinating and turn around times, evaluating impact. Preperation for meetings: Coordinating agenda items, making logistical arrangements, Source important preparation material for Regional Manager ‘s presentation / meeting. Provide summary information in presentable format. Coordinate arrangements regarding speakers. Correspondence and Filing: Take appropriate action regarding handling of all correspondence includes e-mail and post. Do preparation and or drafting of required documents – taking minutes.

Do telephone administration which includes: appropriate reference, follow-up and feedback. Make necessary travel and itinerary arrangements

Handling of queries or referring clients to Adviser or Call Centre.

Managed Events: Do relevant and integrated research regarding most suitable events – or presentation venues. Negotiate and make cost- effective proposal to management.

Jan 2005 – April 2011



Organise all arrangements regarding functions and meetings: Take care of all logistics surrounding special events (s). Organising venue, speakers, awards, travel, catering, invites. Presenter and delegate attendance. Ensure availability of prepared material. Organising all arrangement regarding client functions. Manage itinerary and information required with regards to road shows. Assist in arranging product launch demos and training and development sessions.

Advisor support: Draw daily statistics. Co-ordinate administrative tasks related to competitions. Gather information, Provide information obtained from Web. Keep advisers updated regarding status. Contact adviser on a continual base to motivate the achievements of objectives.

Administrative Support: Adviser appointments: Make relevant appointment documentation available. Support in the arrangement of Interview panel. Do arrangements to ensure assessment centre evaluation (s) and report feedback. Arrange credit check on candidates. Do all arrangements regarding additional medical assessment. Prepare appointment letter and contract. Do continual follow-up to ensure the completion of all relevant appointment documentation. Nominate and make necessary arrangements for training to take place.

Administrative Support: Termination of Contract. Disibility Claims. Income Tax Directives. Medical-and pension fund.

Marketing efforts by Advisers.

Handle queries and provide information regarding remuneration statements.

Coordinate projects in respect of: Orphan policyholders. Lapses. Outstanding premiums.

Control suppliers / odering of stationery and equipment. Maintenance of office equipment.

Paying of accounts via E2-financial- control of business unit account.


MIC Official (Management Information Official)

Management: Compile reports on Stations Performance

Risk: Monitor data on all systems to see if correct, identify training needs.

Systems: Conduct inspections on CAS and GIS to see if all piloting is correctly.

Information: Handling all Attorney Queries regarding to Acess to information Act.

HR: Assist with yearly leave Audit.

1998 - 2004



1996 – 1998



Letsemeng Municipality

Debtors Clerk (2001 – 2004)

Manage Debtors accounts

Daily banking and recons

Update investment register.

Income collection and debtors processing.

Public complaints or enquiries on accounts

Inspection of relevant registers.

Submitting Financial reports to Council Meetings.

Creditors Clerk and Secretary to Town Clerk (1998- 2001) Data capturing of overtime.



Party Payments

Processing of Leave on system.

Liason with pension payouts.

Daily Scheduling: eg meetings, rescheduling, follow-up. Preperation of meetings: Coordinating agenda items, making logistical arrangements.

Correspondence and Filing: Take appropriate action regarding handling of all correspondence including e-mail and post. Do preparation and or drafting of required documents and minute taking.

Administration: Appropriate reference, follow-up and feedback. Make necessary travel and itinerary arrangements.

Ritchie Municipality


Collecting payments

Maintaining of receipts

Customer inquiries


Daily Banking


Business Skills Financial Services knowledge and experience Sanlam products knowledge (basic)

Legislative compliance of a financial services/sales environment


Knowledge of Sanlam’s support services and administration processes Personal Attributes /



Sound telephone etiquette, Customer service orientated Attention to detail, Problem solver

Able to work independently and plan/schedule work effectively Team player, Communication and relationship building Managing work, Gaining commitment

Information gathering, Concern for accuracy

Communication, Problem solving Building customer loyalty, Results driven Building and maintain relationships Team success, Treating customers fairly

Promoting excellence and commitment towards Employment Equity COMPUTER LITERACY

MS: Office (Excel, Word, PowerPoint, Outlook), Jistel, Content Manager, Great Plains, Dashboard, SAP, Intranet, MIS, Sanport and MDS Online, AVL Training, REFERENCES

Sanlam Life Insurance



Mrs. Hanlie Buys – Business Manager

053-***-**** / 084-***-****

Ms. Lou-Anne Kakora – Business Development Manager


Warrant Officer – Jurie Swart DPO

053-***-**** / 9309

Mrs. Patience Mokhali – Regional Manager


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