Customer Service Sales

Doyel SahaBose

Mississauga

Email: *******@*****.***

Result driven, energetic and ambitious person possessing excellent interpersonal, communication and presentation skills

Ability to act quickly in complex, fluid and ill-defined situations

Influential and motivational leader with talent for building cooperative/productive work environment

Computer skills in Windows 2000/XP, Excel, MS Office, Power point

Work under stress effectively and patiently with sales quotas and targets

Committed to deliver the highest level of customer satisfaction

Strategic planning, effective patient management and administration to ensure corporate revenue savings

Effective listening skills with the ability to empathize with customers at all time

WORK EXPERIENCE

Concentrix, Dlf

Operations Representative. May 2018-june

Agarwal's, Kankurgachi. 2013- May 2018

Office Admin and Customer Service

Ingram Micro, Mississauga, Canada June 2012 to August 2013

Account Representative

Log on to System using IMPULSE, IMTELLITRACK, Ingram Micro and other Website.

Manage accounts assigned to me.

Address all customer service issues RMA credits discounts applicable

Coordinate with Vendor sales specialists for bucket funds to apply to my deals to win bids

Calculate and prepare quotations all day using quoting systems and apply individual product calculations

Outbound calls if necessary to accelerate sales

Attend certifications and vendor fairs and training on a daily basis

Backup team members when on leave, vacation answer queue calls everyday

Build relationships with customers so that they order through us and grow accounts

Overachieve quotas quarterly, monthly and weekly basis

Acquire spiffs through daily competitions

Suggest ways to improve individual / team performance

Pareto DSF – for RBC Insurance 2010 –2012

Sales New Business Mall intercepts Project

Approach prospects in mall and explain the promotion

Set up appointments using I-pad

Explain the process meet and exceed the target

M.E.Powell Insurance Brokers Ltd., Oakville 2007-2010

Sales and Service Assistant

Manage incoming calls and walk in prospects/customers

Obtain MVR & Auto plus from website and update data in Compu-Quote

Prepare application, sent to client and then do follow up

Manage inquiries on coverage in person & telephone / email

Follow up with clients for missing signatures and information in policy application

Scan update system in Power Broker send application to Company follow up for Ownerships, inspection reports and any other requirements from Company underwriters.

Process any customer service and after sales issues like payment/other inquiries

Previous – Infinique Worldwide Inc., Mississauga and Rf Scanner at Ingram Micro DC

ICICI Prudential Life Insurance Company Ltd., Kolkata 2003-2006

Financial Services Consultant (Banc assurance) Customer Service and Sales

Built inter-personal relationship with Bank employees to generate sales leads/referrals

Developed good customer relationships with prospects promoting investment products

Managed queries over the counter regarding investments and other product details

Provided customers with Systematic Investment Planning and Tax planning

ACHIEVEMENTS

Awarded Bancanite Award for achieving highest premiums

Awarded Howzzat contest – For highest number of policies issued

Qualified for Assessment Development Centre – Advantage

Kudos – at Ingram Micro for backing up Soft choice account

EDUCATION

M.B.A. major in Sales and Marketing Bhavan's Instt of Mgmt. Kolkata 2003, 59.6 percent

RIBO Registered Insurance Brokers In Ontario – Sheridan College 2009,78 percent

Diploma in Computer Application, DOEACC - A Level 8 papers

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