Manager Office

Jaskiran kaur Gill

*** ******** ****** 204-***-**** **************@*****.***

Objective:

Seeking a position to utilize my skills and abilities for the growth of company and new learning for personal growth

Highlights of Skills:

Highly motivated, organized and inclusive professional.

Experience in processing financial transactions like deposits, withdrawals and bill payments as per company’s regulations.

Ensuring that the agency deposit the collected cash within 48 hours.

Innovate and design logics to effectively address dispute, expired etc. cases to prevent any probable escalation and highlight sensitive accounts to Manager to prevent the same.

Ensure trails updates are recorded in system for further follow up.

Ensure that calls are made on the allocated cases thru recorded lines during month .Call recordings have to be validated and updated in record for audit purpose.

Ensure that all callers and field executives at the agency are covered under recorded lines and 100% call tagging.

Ensure” code of conduct “regulatory norms are duly followed by all team members.

Ensure that there is no leakage of account level information at the agency.

Ensure strict compliance to data security and customer communication guidelines.

Maintain the daily reporting to the seniors.

Strong interpersonal skills, punctual and dedicated with positive attitude.

Sensitive to diversity, patient and caring.

First Aid Certificate.

Work Experience

Petro Canada (2019).

Charge purchases to customers credit cards.

Verify age of customer if they are purchasing lottery or cigarettes.

Answer questions and provide direction if needed.

Activate fuel pumps.

Sell food and grocery items.

Sell prepared food, including deli sandwich, pizza, hotdogs and pretzels.

Prepare daily report of fuel and oil.

Count money in cash drawers.

Operate price scanners.

Call police to report suspicious activity in and around gas station.

Office Supervisor –N Bhandari Associates Amritsar, India (2014-2019)

Was working as Office Supervisor in N Bhandari Associates, Amritsar which is associated with HDFC bank for loan over dues collection from June’2014.

ACTIVITIES:

Attended 100 hour training session which was conducted by bank for tele calling team and filed staff.

SOFTWARE EXPOSURE:

MS office

MIS Management

PC Computing

EDUCATIONAL QUALIFICATIONS;

Bachelor of Arts from GNDU, 2004

All India Higher Secondary Examination from P.S.E.B Board 2001

All India Senior Secondary Examination from P.S.E.B Board 1999

ACHIEVEMENTS:

Achieve the silver awards for best collection and regular incentives as per set grid.

References will be upon request

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