Customer Service Assistant
Resume:
Ahmed M. Hamza
Brooklyn, New York 11208
***************@*****.***
Job Objective:
Seeking an entry level job that would utilize the skills that I`ve gained through previous work experience in a team oriented environment with potential for growth and advancement.
Computer Skills:
Microsoft Office
Accounting Software:
Microsoft Dynamics GP (Great Plains)
http://www.accountview.com/Account View-Visma
QuickBooks
Cellsmart POS software
Other Skills:
Excellent Communication skills.
Excellent Presentation Skills.
Able to work in a group or individually according to the job requirements.
Ability to communicate clearly and concisely both orally and in writing with people from different backgrounds and different nationalities.
Excellent command of Arabic as the mother tongue.
Good command of English.
Work History
Inventory Clerk Aug 2015 to Current
X-LIVE INC.1106 Rutland Rd, NY- Brooklyn NY
Prepares customers invoice, sales receipts and update inventory through QuickBooks.
Responds to customer requests via telephone and email and effectively answer questions and inquiries.
Prepares orders by processing requests and supply orders, pulling materials, packing boxes, placing orders in delivery area.
Maintains inventory controls by collections stock locations order and printing requests.
Maintains quality service by following organization standard.
Maintains safe and clean work environment by keeping shelves, pallet area and workstation neat; maintaining clean shipping supply area; complying with procedures; rules, and regulations.
Retail Salesperson Jul 2012 to Jun 2015
Boost Mobile Authorized Dealer-953 Southern Blvd, Bronx, NY 10459
Assists customer in processing payments, solve some technical issues and connect them with company customer service if needed.
Utilizes “Cellsmart POS” system to process all the business transactions, merchandise inventory, sales and returns.
Organized store merchandise racks and display to promote and maintain visually appealing environment.
Engages customer warmly and provides immediate assistance.
Responds to customer questions and requests in a prompt and efficient manner.
Handles all customer relations issues in a gracious manner in accordance with company policies.
Inventory Clerk Feb.2011 to Jul 2012
Met Foodmarkets - 131 Driggs Ave. Brooklyn, New York
Prepares order by utilizing an RF Gun.
Completed physical inventory counts.
Optimized storage areas to maximize access and meet needs for different types of products with specific weight, size or shape concerns.
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacement or refunds.
CAMCO Petroleum Services/ Libya –Tripoli, Libya 9 Km Suani Road Oct. 2008 to Dec.2010
Accountant (Supervisor Payable Department) Aug 2009 to Dec.2010
Charges expenses to accounts and cost centers by analyzing invoice/expense reports; recording bank and cash entries.
Reconciles processed work by verifying entries and comparing system reports to balances.
Disburses petty cash by recording entry; verifying documentation after every trip.
Maintains historical records by microfilming and filing documents cash and bank.
Verifies vendor accounts by reconciling monthly statements and related transactions.
Assistant Accountant (Receivable Department) Feb. 2009 to Aug 2009
Processing accounting receivables and incoming payments by utilizing GP system in compliance with financial policies and procedures in the company
Performing day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables’ data.
Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.
Generate financial statements and reports detailing accounts receivable status.
Working under the supervision of the finance manager.
Casher Oct. 2008 to Feb.2009
Prepare Payments requests, payments voucher and Prepare Tax invoices.
Responsible for the petty cash trips.
handling the employees cash salaries’
Verify the expenses invoices employees and the local supplies invoices.
Followed accounting rules and standards for financial reporting GAAP
Assistant Accountant (Payroll Department)
Nov.2007 to Sep. 2008
Al Nahr Co., Limited for Pipe Manufacturing & Construction-Tripoli, Libya Ghasirben Ghashir Street
Collect and summarize timekeeping information
Process employee advances and paybacks
Print and issue paychecks monthly
Update employee payroll records as needed
Followed the standard of Libyan taxation.
Education & Certificate
Bachelor Degree of Accountancy: Accounting 2007
Faculty of Economic and Political Science-Tripoli Libya
Bachelor Degree: Business Administration 2022
University of the People /Online Student-225 S Lake Ave Suite 300, Pasadena, CA 91101
Taking CPA exam tutorials https://cpaexamtutoring.com
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