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Customer Service Sales

Baltimore, Maryland, United States
May 08, 2019

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Profile – Enthusiastic, dependable customer service associate with solid knowledge base/skills in communication and coaching-related functions that include public relations, special populations, and professional ethics.

Evaluations – Earned recognition from administrative staff and supervisors in employment positions for consistently meeting and exceeding expectations.

General Traits – Effective communicator and multi-tasker; adapt readily to changing circumstances. Value diversity within groups; Capable of making sound judgments.

Specific Skills – Proficient is MS Office suite; Data Entry; Account receivable/payable; Invoicing; EMR; Customer Support; Troubleshooting; Training, Computer Systems Expertise; Problem Solving; New Hardware Software; Travel Software Trained; CPR Certification.


Bachelors Degree December 2018

Strayer University

Major: Criminal Justice

Minor: Paralegal Studies

Related coursework: Business Law

Associates Degree June 2001 Anne Arundel Community College

Major: Business

Minor: Marketing

Related coursework: Business Administration

Certified Customer Service Rep May 1998 Department Of Education

Major: Public Relations

Minor: Insurance

Related coursework: Customer Service Specialist Training

Certified Travel Agent/Consultant April 1996 Wilma Boyd Travel Academy

Major: Corporate Travel

Related coursework: Travel agent training in Apollo and Amadeus. IATA compliance

Value Offered:

●Friendly, and motivated professional brining to the workforce a deep sense of responsibility and dedication

●Broad-based distinct competencies in customer care, transactions completion, end-of-shift settlement, and documentation, with particular strength and previous experience

Strong team player who works well under confident, participative leaders and in collaboration with colleagues to attain a shared goal

●Customer Service


●Observant Listening


●Independent Judgment

●Numerical Ability

●Attention to Detail

●Honesty & Integrity

Skills & Abilities:


●Directly assisted 550 medium-sized businesses with all telecommunication needs

●Met frequently with clients to assess needs and recommend solutions, offering 24/7 availability when needed

●Trained 50 sales personnel, using advanced coaching methods


●Responded to sales inquiries, closed sales and finalized paperwork, receiving high client-satisfaction scores

●Gained new businesses through handling all customer associations in a positive, professional manner

●Selected to supervise office in the absence of manager. Instructed new representatives on sales and protocol procedures


●Served as primary point of contact for high-priority residential customers, developing and implementing action plans to increase customer satisfaction

●Fostered culture of continuous improvement; ensuing production needs and quality standards were met


●Awarded top Quality Service Leader recognition for 4 consecutive quarters in 2003-2004 for the North region

●Trained 4 Quality Service Representatives on proper protocol to successfully deliver quality data to client customers in a call center environment

Work Experience:

Phoenix Staffing Solutions, Baltimore, MD

Customer Service Rep 01/2018 - 04/2019

Reason for leaving: Contract Ended

●Handled high volume of inbound and outbound calls

●Assisted and provided resolution to customers regarding their issues and concern in payments and services

●Responsible for clerical duties, data entry and office assistant; Also did warehousing, mail clerk, receptionist in the health and wellness industry

●Handle account and payment receivables as well as invoices

Sunrise of Pikesville, Pikesville, MD

Staffing Coordinator 04/2010 - 12/2017

Reason for leaving: Relocated to DE

●Interviewed, hired, trained potential employees

●Maintained employee files including administrative staff

●Supervised the care managers in ensuring the geriatric patients were provided with care and activities of daily living

●Responsible for payroll and benefits enrollment

●Prepared working schedule for hourly employees

Rosenbluth International, Wilmington, DE

Corporate Travel Agent 05/1996 - 04/2010

Reason for leaving: Resigned for Educational Purposes

●Meet and greet customers, collecting information for sales orders

●Handled inbound and outbound calls

●Developed estimates for service

●Follow up with customers on progress

●Achieved customer satisfaction ratings of nearly 99%, standout scores in corporation that prides itself on service excellence

Robinson Insurance Agency

Customer Agent 08/1991 - 05/1996

Reason for Leaving: New Management

●Managed daily communications with prospects and customers by email, telephone calls and in-person

●Assisted with coverage questions, quotes and insurance purchases

●Coordinated documentation transaction including policies, notifications and payments

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