Customer Service Sales
Resume:
TAMIKO SCOTT BONDS
Objective:
Profile – Enthusiastic, dependable customer service associate with solid knowledge base/skills in communication and coaching-related functions that include public relations, special populations, and professional ethics.
Evaluations – Earned recognition from administrative staff and supervisors in employment positions for consistently meeting and exceeding expectations.
General Traits – Effective communicator and multi-tasker; adapt readily to changing circumstances. Value diversity within groups; Capable of making sound judgments.
Specific Skills – Proficient is MS Office suite; Data Entry; Account receivable/payable; Invoicing; EMR; Customer Support; Troubleshooting; Training, Computer Systems Expertise; Problem Solving; New Hardware Software; Travel Software Trained; CPR Certification.
Education:
Bachelors Degree December 2018
Strayer University
Major: Criminal Justice
Minor: Paralegal Studies
Related coursework: Business Law
Associates Degree June 2001 Anne Arundel Community College
Major: Business
Minor: Marketing
Related coursework: Business Administration
Certified Customer Service Rep May 1998 Department Of Education
Major: Public Relations
Minor: Insurance
Related coursework: Customer Service Specialist Training
Certified Travel Agent/Consultant April 1996 Wilma Boyd Travel Academy
Major: Corporate Travel
Related coursework: Travel agent training in Apollo and Amadeus. IATA compliance
Value Offered:
●Friendly, and motivated professional brining to the workforce a deep sense of responsibility and dedication
●Broad-based distinct competencies in customer care, transactions completion, end-of-shift settlement, and documentation, with particular strength and previous experience
Strong team player who works well under confident, participative leaders and in collaboration with colleagues to attain a shared goal
●Customer Service
●Communication
●Observant Listening
●Adaptability
●Independent Judgment
●Numerical Ability
●Attention to Detail
●Honesty & Integrity
Skills & Abilities:
Management
●Directly assisted 550 medium-sized businesses with all telecommunication needs
●Met frequently with clients to assess needs and recommend solutions, offering 24/7 availability when needed
●Trained 50 sales personnel, using advanced coaching methods
Sales
●Responded to sales inquiries, closed sales and finalized paperwork, receiving high client-satisfaction scores
●Gained new businesses through handling all customer associations in a positive, professional manner
●Selected to supervise office in the absence of manager. Instructed new representatives on sales and protocol procedures
Communication
●Served as primary point of contact for high-priority residential customers, developing and implementing action plans to increase customer satisfaction
●Fostered culture of continuous improvement; ensuing production needs and quality standards were met
Leadership
●Awarded top Quality Service Leader recognition for 4 consecutive quarters in 2003-2004 for the North region
●Trained 4 Quality Service Representatives on proper protocol to successfully deliver quality data to client customers in a call center environment
Work Experience:
Phoenix Staffing Solutions, Baltimore, MD
Customer Service Rep 01/2018 - 04/2019
Reason for leaving: Contract Ended
●Handled high volume of inbound and outbound calls
●Assisted and provided resolution to customers regarding their issues and concern in payments and services
●Responsible for clerical duties, data entry and office assistant; Also did warehousing, mail clerk, receptionist in the health and wellness industry
●Handle account and payment receivables as well as invoices
Sunrise of Pikesville, Pikesville, MD
Staffing Coordinator 04/2010 - 12/2017
Reason for leaving: Relocated to DE
●Interviewed, hired, trained potential employees
●Maintained employee files including administrative staff
●Supervised the care managers in ensuring the geriatric patients were provided with care and activities of daily living
●Responsible for payroll and benefits enrollment
●Prepared working schedule for hourly employees
Rosenbluth International, Wilmington, DE
Corporate Travel Agent 05/1996 - 04/2010
Reason for leaving: Resigned for Educational Purposes
●Meet and greet customers, collecting information for sales orders
●Handled inbound and outbound calls
●Developed estimates for service
●Follow up with customers on progress
●Achieved customer satisfaction ratings of nearly 99%, standout scores in corporation that prides itself on service excellence
Robinson Insurance Agency
Customer Agent 08/1991 - 05/1996
Reason for Leaving: New Management
●Managed daily communications with prospects and customers by email, telephone calls and in-person
●Assisted with coverage questions, quotes and insurance purchases
●Coordinated documentation transaction including policies, notifications and payments
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