Denise Cangialosi

*** *. ********** ***, ****** Park PA 19078 484-***-**** ac9bzk@r.postjobfree.com

Objective

To secure a position in telecommunications that will enable me to use skills I have acquired through my previous years of experience: as well as gain additional knowledge to enhance my future and that of my employer.

Education

HIGH SCHOOL DIPLOMA 1975 SAMUEL J. TILDEN HIGH SCHOOL

·Major: College Prep

·Minor: Science

·Related coursework: Academics program

Skills & Abilities

Proficient in telephone and computer applications

Skilled in office duties such as filing, scheduling, bookkeeping, operating office machines.

Strong ability to work under pressure in a high volume environment

Answer and assist callers in a pleasant manner to the appropriate places

Able to competently assist in trouble shooting phone and pagers for essential personnel.

Firm knowledge of code, alarm and emergency procedures

Develop learning skills and strategies, training and teaching new operator’s policies and procedures of operations within the department

Able to multitask in a multihospital environment

Easily adapts to change

Able to make and follow learning plans

Experience

TELECOMUNICATIONS OPERATOR CROZER CHESTER MEDICAL CENTER JUNE 2005- DECEMBER 2018

·Answer incoming calls in the proper crozer greeting and directing them based on caller need

·Search for and relay information to caller, activated codes, and trauma teams to emergency areas

·Take messages and relayed them to on-call staff

·Dispatch maintenance on two way radio

·Monitor gas and fire alarms

·Record code activity in log books, clipboards and code sheets

·Swap out pages for medical staff

·Make overhead announcements using padding system

·Page medical staff using pagers for doctors, managers, administrators, nursing stations as needed

·Follow hospital policies and patient confidentiality

·Train new operators, coaching, and give feedback on their performance on the board

·Perform office duties such as copying, faxing and emailing

·Developed training guides and tools for new hires

·Attended committee meetings for the improvement of the code procedures

·Knowledgeable on information that assist operators to navigate issues with calls.

·Assisted in trouble shooting telecommunications tech issues

·I have been fully flexible on all shifts even carrying my own scheduled shift

·Monitor call productivity and stats

·Gives productive feedback to management

·Continues to maintain a good rapport with other department staff and management

·Adhere to all department policies and procedures to process all routine, emergency, internal, external calls.

·During emergency situations exclusively handled the multiple shifts

·Update web exchange departments and schedules

·Input information on extend/spok system

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