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Employee Relations Human Resources

Northridge, California, United States
May 08, 2019

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Kiana Northridge, California Clemons *****


A Performance driven professional with a Master’s degree in Management-Human Resources with over five years of growth specializing in Human Resources. A knowledgeable, creative problem solver and decision maker who effectively balances the mission of the organization with the needs of employees. Education and Professional Certifications

Azusa Pacific University May 5, 2018

Masters in Business Management with a concentration in Human Resources Management California State University, Northridge December 22, 2015 B.S., Business Administration/Business Law; Minor- Human Resources Management Additional concentration in Psychology

California Notary Public March 27, 2017

The State of California Notary Public – Commission to expire March 27, 2021 Work Experience

Patch of Land, Inc.—Tech start-up- Real Estate Industry September 2018- April 2019 Director of Human Resources

§ Demonstrated a high level of professionalism in dealing with confidential and sensitive information

§ A results-oriented executive with effective leadership qualities and ability to quickly develop rapport with a diverse group of people

§ Strategically moved PEO platforms within 2 months—strong experience deploying HR systems and processes

§ Enhanced and simplified payroll process

§ Experience with significant layoffs, separations, on-boarding process

§ Managed all EDD claims / administered internal HR documentation

§ Efficient communicator with enthusiasm and ability to motivate others

§ Effectively provided HR support, coaching and guidance to all executive and staff levels

§ Handled employee relations matters effectively

§ Processed and ensured accuracy of companywide timecard information – partnered with Finance to maintain the payroll database

§ Ensured accuracy of new, current and separated employee files through documents and automated system

§ Worked closely with the Corporate Controller to find and improve inefficiencies

§ Supervised Director of IT and assisted with his day-to-day work priorities

§ Managed offshore processing team; held bi-weekly meetings to ensure productivity of the team Autoland LLC – Auto Industry March 2016- August 2018 Human Resources Generalist II

§ Demonstrated a high level of professionalism in dealing with confidential and sensitive information

§ Developed and implements company-wide HR policies, procedures and practices

§ Supported HR Manager in coordination and application of rules and regulations

§ Prepares and maintains the employee handbook

§ Maintained company organization chart

§ Ensured compliance with employment law postings

§ Monitored the performance evaluation program

§ Assisted in evaluation of reports, discussions and results of department in relation to goals

§ Involved in legal investigations and unemployment claim appearances

§ An intricate part to the development and implementation of the recruitment process

§ Processed background investigations

§ Processed new hires, transfers, promotions and terminations

§ Conducted new employee training for company software applications

§ Ensured accuracy of new, current and separated employee files through documents and automated system

§ Verified I-9 documentation and maintains accuracy

§ Processed and ensures accuracy of companywide timecard information – partners with Accounting to maintain the payroll database

§ Protected the interests of employees and the company in accordance with company HR policies Executive Assistant to CEO / Human Resources Assistant

§ Prepared employee performance metrics

§ Prepared correspondence and maintain document control

§ Created/completed expense reports / compile company merchandise orders and supplies

§ Distributed company-wide announcements

§ Acted as liaison between departments to facilitate communication and meetings

§ Attended Management Meetings/Offsite Meetings/Seminars and prepare minutes for distribution Valley Performing Arts Center, Northridge August 2014 – August 2016 Tabling Event Associate/Guest Services Associate/Interim Administrative Assistant

§ Promoted from Usher to Guest Services Associate in less than a month in response to customer service skills

§ Responded to an average of 30 guest inquiries per event regarding future shows, ticket prices and general information about the theater

LA Fitness, Northridge May 2012 – May 2013

Client Services Representative

§ Recognized as an outstanding representative and rated number one for surpassing weekly quota for 7 out of the 12 months employed

§ Responsible for guest conflict resolutions including accidents, payment issues, and equipment concerns Areas of Expertise

§ CA Employment Law

§ Process Improvements

§ Employee Relations

§ Corporate Policies

§ Employment Discrimination

§ Policy / Program Development

§ Benefits Administration under PEO platform

§ Conflict Resolution

§ Team Leadership

§ Training & Development

§ Recruitment & Selection

§ Process Improvements

§ Relationship Building

§ Compliance

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