Joshua W Dicker
205-***-**** Cell firstname.lastname@example.org https://www.linkedin.com/in/joshua-dicker-b362b2108/
Creative, driven and motivated Network Administrator with two years of networking experience working numerous types of technologies. Applies creative problem-solving solutions and skills to growing organizations to achieve optimum utilization of its resources with maximum results.
Bachelor of Science in Computer Networks and Cybersecurity, University of Maryland University College, 3.37 GPA
Associates of Science in Computer Studies, University of Maryland University College, 3.37 GPA
Cisco Certified Network Associate Routing and Switching (CCNA)- Future
Insight Global (Spire), Birmingham Alabama Jul 2018-Present
Network Administrator (Contract)
One of two Network Administrators for Spire, INC, a national natural gas company comprised of over 60 locations and over 8000 employees. Installs, configures, and manages network swithes and routers. Works directly with Cisco, Avaya and Aruba equipment, managing these devices from both a GUI and command-line-interface. Monitors networking, UPS and PDU devices using Solarwinds/Orion. Operates the SysAid ticketing system.
Migrated over 200 switches and routers from ACS to ISE for authentication management.
Performed physical and remote troubleshooting for over 500 end-user tickets in a 6-month time span.
Managed the relocation of 50 new contractors to a single floor, resulting in the testing and activating of 100 ports and associated networked appliances.
Managed the inventory of all organizational networking equipment with frequent team updates as needed.
Responsible for developing the organizations network interconnections diagram.
TEKsystems (St. Vincents), Birmingham Alabama Jan 2018-Jul 2018
Network Technician (Contract)
Contractor for St. Vincent’s Hospital as a network technician. Only Network Technician working with a senior level network engineer. Contract was to design and implement Avaya technology within their large healthcare environment to replace their cisco devices and technology.
Personally configured over 150 switches from Cisco to Avaya.
Assisted in the configuration of two Virtual Services Platform (VSP) Avaya switches.
Patch 10GB fiber optic cable through to the main data center.
TEKsystems (St. Vincents), Birmingham Alabama SEP 2017-DEC 2017
PC Technician (Contract)
Contractor for St. Vincent’s Hospital as a PC Technician during their migration project from McKesson to Cerner. Operated a ticketing system, and performed a magnitude of troubleshooting techniques.
Provide technical support and troubleshooting to network, desktop and systems hardware and software applications for 1000+ employee base.
Support issues and applications in Windows, MS Office environment, as well as Citrix virtual desktops.
Provided support for six hospital locations during the go-live event for the Cerner Merger.
Proficient with Service-Now ticketing system.
Imaged a total of 45 desktop, laptop and thin client PC systems.
Exhibited working knowledge of IT operation, responsibilities and workflow processes.
Soldier, US Army AUG 2010-OCT 2014
Signal Support Systems Specialist
Served as the only IT representative for three different companies, supporting one while deployed to a combat zone. Recognized by every level of leadership for outstanding achievements.
Successfully trained over 900 soldiers in the operation of various battlefield radio systems with a 0% fail rate.
Supported over 200 vehicles from various units and improved the success rate on proper radio communication by 25%
Installed and updated the new Vehicle Intercommunication System-3(VIC-3) from the old Vehicle Intercommunication System-1(VIC-1) on over 150 vehicles.
Served as the Communications Expert for three different companies over a period of three years
Personally trained and mentored 12 platoon communication representatives.
Designed and implemented new methods and procedures for putting in work orders on communication equipment,
Deployed to Kuwait in support of Operation Enduring Freedom and trained over 40 Kuwaiti soldiers on various communication devices.
Cross trained with our satellite experts in fiber optic cabling, and then taught a class on fiber optic cabling to 25 soldiers.
Designed and set a new standard for proper cable management on all vehicles and Field Stacks, which comprised of battlefield switches and routers.