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Manager Customer Service

Morristown, Tennessee, United States
May 08, 2019

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Joseph R Spain Sr.

*** ******** ***




Highly experienced, degreed, Regional/District/Site [s] Central Regional Manager with 25 years of experience in Facilities and Clinical Engineering and Imaging Background. Thirty one JACHO inspections across the Midwest passing all with no recommendations. Exemplary interpersonal demeanor, detail oriented, excellent communication and customer service skills. Creative, flexible, team player able to successfully manage multiple tasks, Personnel, and sites simultaneously and increase diversity and lower IR and LTI's. Increase customer satisfaction and negotiate vendor as well as client deals. All with in state and federal guidelines, (JACHO, CAPP, NFPA, OSHA, FDA etc


Biomedical Engineering

Mechanical Engineering

70E, OSHA, Project Management as well as numerous other certifications and certificates.

JLL/Amazon RFM 5-17 to Present

Currently manage 27 sites 24x7 operation in 20 states

Roughly 6-7M square feet managed

One hundred plus employees and 3-5 managers

Hard and soft services

Participated in projects on a national level 60+ sites

Optimization of assets/people/vendors

Created templates/document capture forms for Engineering Compliance Program passing all (33) submitted.

Sodexo/JLL@Colgate Palmolive 10-09 / 5-17

Director Facility Operations II/ Facility Manager

•Reduced carbon foot print by enhancing recycling yielding a 300% margin

•Started and maintained a PM/CM program that has increased equipment up time with reduction in energy usage and failures of equipment with proper equipment maintenance; predictive procedures put into place. 47% reduction in costs.

•Implemented a sustainable energy reduction on HVAC and air compressors and boilers and generators by optimizing equipment operation and functionality and the use of new technologies. IE: new filter technologies; zero air loss units; chemical feed system; burner controls; LED lighting; upgrades to systems and provided training to staff/end users.

•Increased safety and reduced injuries to zero for over 7 yrs. by introduction of behavior based safety program to site and division, continued training and employee interaction.

•Introduced and developing JHA's for this site and 4 more.

•Reduction of overall cost by managing vendors and sub-contractors and continual training.

•Responsible for budget, P&L and staff development. All 7 yrs. have shown a 30-40% margin.

•Received Gold rating on NSF audits for 7 years. (98% and higher) and passing all internal audits (typically 6 a year) as well as all 3 FDA audits.

•Have been called upon as a (SME) subject matter expert in multiple areas in Facility Services as well as Clinical Engineering on a national level.

•Have also been called to speak at National sales deals with clients.

•Have mentored staff and supported training and have several employees that have earned their High School diplomas and advanced degrees; CBET and other certifications.

•OSHA certifications as well as numerous other certifications in diversity, Boilers, HVAC, roofing, Life Safety systems, electrical, generators to name a few. This training I coordinated for myself and staff on technical and personnel growth with focus on safety and sustainability and growth.

Sodexo @Hackley Hospital 3-07 to 10-09

Director of Clinical Engineering

•Manage all aspects of Clinical Engineering including imaging. I over seen a three hospital system with 7 technicians and maintain 25,000 pieces of equipment.

•I also helped in the management of all facilities.

•I perform all budgets for these departments and have P&L responsibility.

•Sustainable performance of equipment increased safety and reduced down time.

•Cost reductions savings in excess of $2M within 2 years.

•I also sat on several committees (environment care, Safety, planning, Capital etc and help write and approve hospital policy.

•I am current with JACHO as well as State and Local agencies.

•Only department to pass JACHO and this was my 3 inspection passing all. Called upon on a national level as SME in multiple modalities.

Alpine Engineering 10-05 to 3-07

Automation Engineer/ Maintenance Mechanic Ill

Maintain and repair all automation. Electromechanical and pneumatic equipment, PLC and micro-processor based. I implemented a P.M. program on this equipment which showed a sustainable costs savings and increase in production by 45%.Consulted/made modifications to enhance equipment operation and longevity. Reduced IR and LTI's. By training and accountability program. All implemented are sustainable initiatives. Also maintained building and critical systems associated equipment. Implemented/started this program that was not in place.

D & M Medical 1-05 to current

Consult and provide expertise in all aspects of medical arena (Building as well as Clinical). And provide service when needed.

Modern Medical Systems 3-01 to 10-05

Regional Operations Manager

•Multi-vendor background and oversee the operations for the Central Division; which includes Mid-West ( Kansas City KS to New Orleans, eastern Ohio to Alpena Michigan, as well as Seattle WA) in-house and field service programs - all modalities with a field service and fixed facility accounts.

•Increased safety by 30% reduced IR and LTI's.

•Increased equipment uptime by 53%.

•Provided training in multiple disciplines and increased sustainable metrics in staff, equipment and documentation.

•Am proactively engaged; ensuring assigned site managers/technicians/field personnel have current training and proper documentation, keeping customers facilities in compliance with State/Federal agencies guidelines - regulations. Led 47 direct reports; and many non-direct reports (120) increased profit margins at all sites, by 36%.

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