JODI MILLER NORFOLK, VA 757-***-**** ac9bwv@r.postjobfree.com

A highly motivated, enthusiastic administrative professional seeking a position in a challenging, fast-paced environment. Over 20 years experience in customer relations along with administrative support which requires a wide range of knowledge and skills. Strong ability to learn and master new concepts and technology quickly.

Professional Experience

Apostles Lutheran Church, Chesapeake, VA Church Administrator 2010-2018

Successfully handled and screened inbound telephone calls and resolved a multitude of issues from congregation members, office staff, and outside companies to maintain and improve church property. Interacted professionally with all levels of staff, and maintained the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues.

Managed all office operations including budget and expenses. Initiated purchase requisitions, and negotiated when necessary to ensure best pricing for all supplies for church operations including Sunday School.

Continually created all weekly bulletins, sermon PowerPoint presentations, quarterly newsletters, and outbound correspondence from Pastor via mail and email.

Created and preserved all active/inactive member files along with service provider files. In addition, created and maintained database records for entire congregation.

Adeptly handled administrative matters including managing calendars, planning meetings, making travel arrangements, composing documents and organizing office for efficiency.

Goodwill Industries, Inc., Vincennes, IN Administrative Assistant 2008-2009

Managed inbound calls and effectively directed all calls as well as all visitors and guests.

Prepared all correspondence as well as all administrative duties for an office staff of 16 employees.

Scheduled and coordinated meetings, appointments, events and similar activities for all office staff.

Shawnee Health Svc., Vincennes, IN Benefits Counselor/Case Manager 2001-2007

Recruited and managed Policy Advisory Committee. Managed all clients with submitting documentation for applying for federal benefits and made referral for social services when necessary.

Recruited pulmonary doctors and rehab departments to join U.S. Dept. of Health and Human Services, Black Lung Clinics Program. Set up outreach sites for community awareness.

Education

Liberty University

Major: Bachelor of Science in Business, Current

Memberships

2010-2013 Served on Board of Directors for Heart of Compassion Partnerships, Inc. A non-profit organization established by Dr. John Dooley.

American Association of Notaries, 2011-2018