Office Assistant Operator

Glenn Goss

** ******* **. • Laconia, NH • *****

CELL 603-***-**** • E-MAIL ******@***.***

EXPERIENCE

Gage Technician, New Hampshire Ball Bearing (2014-present)

Supply Manufacturing floor with gaging for measurement of product.

Calibration and repair of above gaging up to .00005 resolution.

Process Analyst, New Hampshire Ball Bearing (2001-2014)

•Extensive work in Excel using pivot tables, macros, and formulas such as V-Lookup.

•Responsible for tracking product and evaluating operations for process improvement using 6 Sigma tools. (alone or as team member)

•Analyzing and reporting on supplier and internal performance data (scrap, rework, and customer returns – cost and quantity) to optimize quality and efficiency. (use of various quality tools for root cause analysis)

•Understanding and improvement of databases for above categories. Strong attention to detail.

•Creation & distribution of multiple weekly and monthly Quality metric charts & reports. For use in strategic decision making.

•Conduct Audits & report on results of these & audits by inspectors.

•Understanding and use of various gaging for product measurement.

Machinist, New Hampshire Ball Bearing (1998-2000)

• Responsible for setting up and operating manual and CNC machinery.

Press Operator, Freudenberg NOK (1994-1998)

• Press operator manufacturing automotive seals.

Meter Techinician, Public Service New Hampshire (1988-1993)

• Read, Installed, and tested electric meters. Interface with customers.

Propane Router, Head’s Electric (1978-1988)

• Drove a tank truck delivering propane, route management, installed gas and electric appliances and maintained customer relations.

SKILLS Minitab Process Capability (CPK) Gage R&R – Gage use MS Office AS400 Statistics Quality Control

Excel (macros, formulas, visual basic, pivot tables, charting, presentations)

Problem solving tools (5 why, fishbone, brainstorming, 6 Sigma.)

EDUCATION Lakes Region Community College • Associates Degree

Plymouth State University • 3 years as Psychology Major

Laconia High School • Graduated in 1975

62 Edward St. • Laconia, NH • 03246 • CELL 603-***-**** • E-MAIL ******@***.***

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