Customer Service / Administrative Assistant

Michelle L Treglio

**** ** **** **, *** * • Topeka, KS 66614 • 785-***-**** • ********.*******@*****.***

Work Experience

Administrative Assistant (09/2017 – Current)

KNEA, Topeka, Kansas

Prepared materials for monthly Ad Board meetings, workshops/trainings and events.

Performed clerical duties for the Capital and Rolling Hills UniServ Directors (letters, proofreading, filing, copying, scanning, reports, etc.) calendar, insure appropriate supplies are on hand.

Liaison between the director/members when the director is in the field or out of the office.

Created Salary Schedules for all Local School Districts.

Processed membership for the UniServ districts including entering new forms and updating existing data.

Human Resources Assistant/Cash room clerk (10/2016 – 4/2017)

SEARS, Topeka, Kansas

Maintain cash on hand, prepare cash drawers, proof registers and safe, prepare deposits

Prepare Payroll, absences, sick, vacation time, New hires, terminations, performance reports, benefit information

Maintain Confidential employee documents

Account Clerk (04/2014 – 07/2015)

Code Enforcement Housing Bureau, Town of Islip, NY

Intake, process, and distribute rental permits and payments for family dwellings.

Update and implement new procedures, forms, filing systems, and computer programs.

Developed an up-to-date complete training manual for The Housing Bureau.

Generate monthly and annual revenue reports for the Comptroller's Office.

Account Clerk (11/2012 -04/2014)

Office of Emergency Management, Town of Islip, NY

Certificates in ICS trainings; such as: ICS 100, 200, 700a, 800b, 0011, and CODE RED.

Receive complaints or questions from the public regarding weather crises/ town emergencies and direct the calls to the proper department as well as create call log spread sheets.

Track daily weather reports from the NOAA and telvent; send mass text and emails to the department heads and the Town E-Alert System.

Liaison between the town engineer and the public for Housing mitigation grants.

Track daily town outages from gas and electric companies and forward the information to department heads.

When EOC is activated: mandatory personnel to act as a secretary/liaison to the town supervisor and all department commissioners and emergency personnel.

Create a "To-Go Book" to bring to a different location in case of an emergency rendering the building unsafe.

Account Clerk (06/2012 – 11/2012)

Acceso, Town of Islip, NY

Process, post, and resolve any errors to the electronic paper billing system; as well as invoice third party billing of Medicare, Medicaid, Managed Care and Insurances.

Check patient eligibility of insurance by either contacting the companies or on E Med-NY and E Paces

Collection of payments; calculate and register all data on financial records and journals.

Account Clerk/ Assistant Director (03/2011 – 06/2012)

Disabled Services, Town of Islip, NY

Issued permanent and temporary parking permits; solved problems and inquires of handicapped residents as well as distributed wheelchairs, walkers, and aids.

Trained Town of Islip personnel to help in the renewal process of over 20,00 permanent handicapped permits and supervised and instructed eight Islip High School Life Skill Interns.

Prepared purchase orders, requisitions, financial and statistical reports, ordered and maintained supplies, and processed and distributed payroll.

Developed an up-to-date complete training manual for Disabled Services; worked with the Town of Islip's technology department to set up an online metered waiver program and a TTY phone line for the hearing impaired.

Organized and set up recreational parties for disabled town residents.

Special Education Secretary (09/2007 -03/2011)

Sachem Central School District, Ronkonkoma, NY

Prepared testing materials for State and school exams and scheduled Special Education CSE meetings with department heads, teachers, counselors, and parent/guardians.

Responsible for the safekeeping and accurate filing and distribution of all HIPAA regulated documents.

Medical Billing Assistant (04/2006 -10/2006)

Sinagra Chiropractic, Sayville, NY

Billed, reviewed and re-submitted denied claims for Insurance, Medicaid, Medicare, Workers Comp and No-fault claims.

Prepared and filed medical records.

Scheduled patient's appointments.

Complied with all HIPAA regulations.

Floating Branch Supervisor (12/1987- 08/1992)

Central Federal Savings Bank, Huntington, NY

Trained, supervised, and reviewed staff consistent of Full Time and Part Time tellers, head tellers, and customer service representatives.

Monitored branch expenses and ratios, resolved any problems or complaints, and conducting meetings on policies and procedures.

Customer Service Specialist (02/1986 – 12/1987)

Central Federal Savings Bank, Brentwood, NY

Cross Sell Bank Products, open new accounts, reconcile accounts, open safety deposit boxes

Build and maintain customer relationships

Perform Teller services

Teller (04/1985 – 02/1986)

Central Federal Savings Bank, Brentwood, NY

55Cross Sell Bank Products, open new accounts, reconcile accounts, open safety deposit boxes

Build and maintain customer relationships

Perform Teller service

Education

Branford Hall Career Institute, Bohemia, NY (01/2006 -06/2006)

Certified Medical Billing Specialist in Medical Billing, GPA: 4.0

Learned all aspects of Medical and Hospital billing.

General Insurance, Medicaid, Medicare, Workers Comp and no-fault billing.

Basic knowledge of Anatomy, Physiology, and Terminology.

Word, Word Perfect, Microsoft Office, Microsoft Excel, Medical Manager, and HPARK.

Current Civil Service Status Senior Account Clerk 07/12

Certifications

GoddessLife Certified Instructor - 2007

Chakradance Facilitator - 2016

Nia Whitebelt Instructor - 2016

Pranic Healing & Advanced Pranic Healing 2017

ICS trainings: ICS 100, 200, 700a, 800b, 0011, and CODE RED

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