ARGELIS G. TINGLING

***** ****** **** ** *******, Texas 77084

Cell: 832-***-****

Email ac9buw@r.postjobfree.com

Profile

Results-driven bilingual administrative support professional with varied experience in office administration, data entry, collections and customer service. Well organized, motivated and dependable, with good communication and interpersonal skills.

Professional Experience

Hines, Houston, TX 6/2017- 01/2019

Customer Care & Data Entry Operator

• Handle incoming customer service calls

• Enroll new to auto pay customers

• Answer billing and payment questions

Houston Chronicle, Houston, TX

11/2006-05/2017

Customer Service/ Administrative Support

Consistently provide customer service with courtesy, integrity and efficiency to meet customer and Company expectations

Receive and respond to incoming calls, emails and written correspondence in a timely and professional manner

Effectively communicate with customers and employees by composing accurate, prompt and effective responses

Utilize tact and sound judgment in communicating and resolving customer, and provide appropriate responses on a case-by-case basis

Independently resolve common issues and collect detailed information to aid in decision making

Maintain established service levels while providing an exceptional customer experience

Perform data entry in an accurate, detailed, and timely fashion in the Wave2 system regarding all customer contacts

Enter information into the Wave2 system while communicating with customers via phone

Draft written response to communications received via phone, email and mail, and proofread for spelling, grammar and layout

Consistently meet firm deadlines while effectively handling large amounts of information and answering high volume calls

Establish rapport with customers and provide timely follow up on unresolved issues

Demonstrate leadership qualities, strong character and integrity, as well as confidence in actions and decisions, ensuring that customer expectations are exceeded

Follow company policy and best practices in all areas, paying strict attention to the security and protection of sensitive customer information

Education

Brooklyn Community College Brooklyn, NY

Business Administration

Skills

Microsoft Office, Wave2, CRM, Millennium System, Multiline switch board, Complaint Handling/Dispute Resolution, Data Entry/Records Management, Bilingual Spanish Language

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