JOHN E. URDANETA A., BSC
IT Project Manager
Creating Processes, Delivering Results
Telecommunications and IT professional with over 11 years of experience in program and project management for the telecommunications industry with solid technical skills. Highly organized and dynamic team leader with exceptional focus, follow-through and coordination abilities that allow the successful development and management of multiple cross- functional and result driven project teams.
Areas of Expertise:
- Optical Networks Install + O&M - Lead Cross functional & Multicultural Teams
- Project Management (PMP Oriented) - Risk Evaluation
- Strategic Planning & Quality - Operation Center (Multi-Tech. Integration)
- Negotiation & Problem Solving - Built trusted environment with Clients. General Knowledge:
• Strong knowledge in IT project management.
• Strong knowledge in Fiber Optical Transmission network implementation (ADSS, OPGW, Underground Fiber).
• Strong knowledge in transmission networks technologies (SDH, DWDM, PCM, OTN, ASON, Microwaves).
• Solid knowledge in telecommunication networks design.
• Solid knowledge in Operation & Maintenance of Optical Transmission networks.
• General knowledge of Digital Marketing & SEO.
• Strong knowledge in Construction and Operation of Network Operation Centers.
• Solid knowledge in Datacom networks technologies (Structure Cabling, IP Planning, Routing, Switching, Network Layers, Protocols).
• General knowledge in civil works.
• Familiar with technical standards: ITU, IEEE, ISO, Covenin, OSI. PROFESSIONAL EXPERIENCE
ZTE de Venezuela C.A., Caracas, Venezuela 01/2014 – 06/2018 Senior Project Manager
Responsible for managing construction projects, set project goals, cost control, and invoicing, Track Project and Departmental KPI, attend client affairs, interact with project directors to keep projects focused toward organizational goals, evaluate monthly staff performance, ensure product delivery, follow up on the HHRR development plan.
18 projects executed totaling $38 million
Built a new broadband transmission network including: o Six (6) optical fiber rings
o Over 7500 Kms of optical fiber installation totaling around +350 optical links. o Over 600 transmission equipment’s of different technologies. o Two (2) new national operational centers.
JOHN E. URDANETA A., BSC
Lead a department of 70+ Engineers and +40 Construction Crews.
Strengthened management team and improved product results.
Stablished execution procedures focused on risk and stakeholders’ requirements.
Resuscitated and completed old stopped projects (problem solving skills).
Helped to close-out outsourcing contracts.
Improved customer communication flow through deployment of a Customer Relationship Management plan (CRMP).
ZTE de Venezuela C.A., Caracas, Venezuela 09/2012 – 12/2013 General Project Controller
Responsible to create and develop the internal PMO department, follow up all projects portfolios, consolidate & track the monthly project targets, keep control of the invoicing, maintain good customer communication flow, prepare and deliver monthly staff evaluations, deliver biweekly program execution progress status, set monthly program projections, lead internal project weekly meetings, coordinate activities of quality engineers, execution controllers, and documentation analysts. Follow up the program risk, projects milestones, KPI, set the project WBS template for new projects, and control project & product deliverables.
Improved customer communications flow & increase the response time from the main stakeholder towards project issues.
Integrated and synchronized the client PMO with our company PMO (Unified program progress).
Stablished new user friendly documentation structure.
Created a physical documentation storage room (over 800 Folders).
Implemented a digital documentation storage (PMI Based).
Created the internal audit process to track all products deliverables.
Created new templates to enhance the supporting documents needed for invoicing and financial process.
ZTE de Venezuela C.A., Caracas, Venezuela 01/2011 – 09/2012 Transmission Engineer (Regional Coordinator)
Coordinate construction activities (site surveys, civil works, shelter installs, grounding, hardware installation & equipment commissioning), to expand the broadband transmission network in the central and western regions of Venezuela (11 states), prepare and deliver project scope of works
(SOW), logistics of implementation, prepare bill of quantities (BOQ) for outsourcing, verify and adjust execution schedules, prepare risk assessments. Supervise field activities of technicians, engineers, and installation teams. Maintain a fluid communication flow with customer, prepare monthly staff evaluations, technical support to design team for project close out. Ensure gathering of execution deliverables documents. Adjust activities to tight budgets.
44 new sites executed totaling $1,5 million
Civil works completed on schedule and 8% reduction on expenses.
Created a new communication strategy for regional customer leaders that improved in 30% the permit access approval process.
Improved logistics and reduce transportation expenses in 15%.
Created a new daily report template that helped the field engineers sending reports faster with a clear picture of the site progress.
Increase the frequency of technical meetings with customer to avoid delays.
Built a team focused on “Product Quality”.
JOHN E. URDANETA A., BSC
The People Resource C.A, Caracas, Venezuela 03/2010 – 01/2011 Transmissions Engineer (Optical Engineer)
Responsible to supervising transmission network hardware installations, equipment commissioning, software upgrades, local and system debugging, network integration (ZTE transmission equipment’s: ZXMP S390, S320, S330, S325, S200, M900), site surveys, deliver project close out documentation, and provide technical support during network failures. Co- responsible for delivering engineering proposals for the design team.
Improved the site survey template for the engineering design team.
Improved my traveling plan and reduced expenses in 30%.
Became the 1st supervisor with coordination responsibilities.
Modified and improved grounding test protocol and reduced construction time in 20%. Telecomunicaciones 7350 C.A, Caracas, Venezuela 05/2008 – 03/2010 Operations Manager
Responsible for the administrative and technical activities of the department during project execution, manage simultaneous projects with different clients, provide project schedule with work breakdown structure to clients, coordinate and supervise field engineers & technicians, prepare workflows for project execution, maintain communication flow with all stakeholders, track project documentation close out, execute local tests of optical network equipment (Huawei OSN3500, OSN7500, OSN9500, BWS1600, BWS6100, Optix Metro1000), and quality assurance/quality control of the final installations.
Hired qualified professional to strengthen the management team.
Improved control of expenses by creating templates and workflows.
Improved the company product delivery quality by: o Providing training to installation crews before execution. o Explaining risks and key activities for each site. o Creating a new format for cabling & equipment labeling. o Creating KPIs of equipment & materials required by staff personnel prior to going to site.
o Reducing in 80% of documentation filling process.
Built a new DWDM transmission network for MOVISTAR, with ring topology on 9 sites in the east region of Venezuela (9 States).
Expanded CANTV physical network to implement 10G MSP 1+1 protection mechanism (STM- 64 links 100% protected) (3 projects in different regions of Venezuela). Huawei Technologies Co., Ltd., Caracas, Venezuela 08/2007 – 04/2008 Optical Network Engineer
Responsible to expand the CANTV (the national telephone company of Venezuela) NGN optical transmission network, supervise contractors activities, Perform local tests + management tests + system integration tests of optical network equipment’s (Optix Metro1000, OSN3500, OSN7500, OSN9500, BWS1600 & BWS6100), manage & implement survivable networks & protection mechanisms (MSP, PP, SNCP, APS), commissioning equipment according to network topology
(ring, chain, star, mesh), Operation and maintenance of the Huawei optical network services
(E1/T1/STM-1/STM-16/STM-64 trunks and transcoding channels, perform maintenance windows to expand the network.
Expanded 100% the CANTV transmission access network layer (from 41 to 83 new multiplexers)
JOHN E. URDANETA A., BSC
Reduced to cero (0) the equipment’s alarms events of the entire transmission access layer.
Became the 1st field supervisor with coordination responsibilities.
Created a new improved Management acceptance test protocol (Remote Test).
Became the only transmission engineer to perform basic commissioning of Core network equipment’s (Huawei UMG8900).
ASAP Empresa de Trabajo Temporal C.A., Caracas Venezuela 01/2007 – 08/2007 Optical Engineer
Responsible to Supervise equipment installations, Perform local tests & system integration tests of Huawei optical network equipment’s (Optix Metro1000, OSN3500).
Created a new improved Local test acceptance protocol.
Implemented new installation quality measures.
Increase the quality product delivery by providing training to contractors before installation process
Reduced the implementation period in approx. 20%. Omycron Sistel S.A (Venezuela - USA) 11/2006 – 01/2007 Technical Center Operator
Service desk operator, receive calls from users of different clients with failures in their workstation, Attend the issue and escalate if the issue level requires physical presence, basic troubleshooting of network server’s operations
Maintain a 10 minutes problem solving ratio.
Helped to improve 10% the SLA of physical failures response time. CANTV (National Venezuelan Telephone Co) 10/2005 – 11/2006 Intern
Provide support to the transmission department activities, Elaborate and test trunks channels such as E1, E3, and STM-1, perform reflectometry tests, basic troubleshooting of optical equipment failures, test end-to-end transmission systems (radio links and optical links). EDUCATION
Bachelor of Science, Electronic Engineer, Major in Telecommunications, Rafael Belloso Chacín University (URBE in Spanish), Maracaibo – Venezuela CERTIFICATES
Cisco Certified Network Associate (CCNA) 1, URBE University, Maracaibo, Venezuela Cisco Certified Network Associate (CCNA) 2, URBE University, Maracaibo, Venezuela Cisco Certified Network Associate (CCNA) 3, URBE University, Maracaibo, Venezuela ZTE PM Level 3 Certification – ZTE Corporation, Caracas, Venezuela ZTE PM Level 2 Certification – ZTE Corporation, Caracas, Venezuela ZTE PM Level 1 Certification – ZTE Corporation, Caracas, Venezuela ZTE transmission Level 1 Certification – ZTE Corporation, Caracas, Venezuela ZTE Quality Assurance Certification – ZTE Corporation, Caracas, Venezuela JOHN E. URDANETA A., BSC
Microsoft Project 2010 Certificate – ARTS, Caracas, Venezuela Project Management Professional (PMP) Certification Training – Corporación Noguera KRB C.A, Caracas, Venezuela.
International English Language Testing System (IELTS), Caracas, Venezuela. Huawei Optical Network DWDM/OSN/T2000 Products, Huawei Technologies Ltd., Caracas, Venezuela.
Star employee Medal 2nd semester 2015– ZTE Corporation, Caracas, Venezuela Star employee Medal 1st semester 2016– ZTE Corporation, Caracas, Venezuela Best individual employee award 2nd semester 2016 - ZTE Corporation, Caracas, Venezuela Outstanding department performance award 2017 - ZTE Corporation, Caracas, Venezuela TECHNICAL SKILLS
Commercial software: MS Project, MS Visio, Acrobat, DWG TrueView 2011. Technical Software: Wire Shark, VNC Viewer, TeamViewer, Remote Desktop, Telnet, Cisco VPN Clients, DHCP Server, DNS Server, Active Directory, FTP, Hyper Terminal.
Proprietary software: Huawei NMS N2000, Huawei NMS T2000, ZTE ZXONM E300 (v3.17), ZTE ZXONM E300 (v3.19), and ZTE T31.
”Design of a Wireless Communication Network Based on the LMDS technology to Provide Multiple Services”. J. Urdaneta, et.al., Rafael Belloso Chacín University, July 2005. PROFESSIONAL AFFILIATIONS
Engineering College of Venezuela, Member No. 921,268