Customer Service Office Assistant

Myaindia Cobb

**** ******** **** **

Warren, Ohio 44485

Mobile: 216-***-****

e-mail: cobb *****@*****.***

OBJECTIVE

Customer Service / Office Assistant. Qualified by extensive administrative experience in professional settings.

SKILLS SUMMARY

Customer service

Oral & Written Communication

Research & Analysis

Administration

Problem Solving

Placing orders/ Budgeting

Tracking orders

Inventory

CAREER HIGHLIGHTS

:Answered calls and placed orders. Listened to and addressed concerns of customers. Communicated with vendors third party stores. Inspected orders and ensured on time delivery. Created a charting system to quote and track international orders. Coordinated orders and took credit card payments.

: Prepared Documentation and reports.

: Prepared and sent out emails to customers with concerns or issues with their orders.

:Billing for Medicare/ Medicaid.

: Direct contact with Dr. offices to have prescriptions refilled.

:Ensured that current shipping regulations were updated to make sure delivery is prompt and on time.

ensured that every account handled is notated properly and that customers receive satisfactory service.

: Checking inventory on our products to ensure we are not selling items we no longer have.

: Reduced the risk of late-payment fees with prompt processing of domestic bills. WORK HISTORY

Customer service (3 years)

Things Remembered 500 S Bailey Rd.

North Jackson, Ohio 44451

Customer Service (2 years)

Alorica 5185 Youngstown Warren Rd.

Niles, Ohio 44446

Customer Service (2 years)

VXI Global Solutions 44503 W Federal St.

Youngstown, Ohio 44503

REFERENCES

Moya Fant

Profession: Licensed Cosmetologist

Mobile: 330-***-****

Aquana Mitchell

Profession : LPN

Mobile: 330-***-****

Victoria Witherspoon

Profession: Certified Phlebotomist

Mobile: 330-***-****

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