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Administrative Assistant Data Entry

Wilmington, Delaware, United States
May 07, 2019

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Cynthia M. Church

**** ********** ***** - **********, ** 19810

Phone: 302-***-**** home - 302-***-**** cell



Excellent verbal and written communication skills

Strong organizational and program development skills

Answer and respond to inbound calls to analyze, identify and resolve caller/user questions/problems

Great interpersonal, organizational and time management skills with the ability to multitask

Ability to communicate with customers to understand their needs and deliver a consistently high level of service and a quality customer experience

Maintain a pleasant and positive working attitude

Highly motivated with excellent problem-solving skills to analyze, identify and resolve complex issues and appropriately apply proven solutions

Works well in a team environment

Committed to high performance and behavior standards

Attention to detail and accuracy when recording and confirming information

Flexible to adjust to rotating and/or extended work

Proficient using Microsoft Office applications (Word/Excel/PowerPoint/Publisher/Outlook)

Computer/printer setup, add/remove software

Employment Summary


Volt Workforce Solutions

Iphone Repair Technician

Remove old/existing and replace with new Iphone batteries. Replaced batteries in all versions of Apple Iphones. (Temporary position)

10/30/17 – 2/20/18

Kelly Services

ESIS Claims Assistant

Input claimant/client information into claims database. Information may be record only and/or a new registration. Check/search for duplicates. Perform data input and updates obtained from paperwork already scanned and/or typed into system, add comments and close file. 4/15/15- 4/13/17

City of Wilmington, Parks & Recreation

Assistant Director Food Program – Part Time

Work closely with Director to ensure meals/snacks were ordered and delivered to various sites and parks. Collect and reconcile meals ordered/delivered/served to sites. Update site information in State database and submit monthly reports to State for reimbursement. Supervise site monitors for daily updates and required duties for all sites. Collect and submit weekly timesheets for payroll. Receive inbound calls and answer questions, problem resolution, and/or direct call to appropriate department or person. Create correspondence for Director of Youth and Family Services, as requested.

4/2013 – 3/2015

Affinity Health and Medical Systems

Billing Specialist

Input/submit behavioral health and medical claims for school-based program Review electronic claim reports and rejections

Follow-up reasons for rejections and resubmit if possible Contact parent/guardian to obtain correct information and/or notify of lapsed insurance or no insurance coverage

Generate reports

Create and update weekly spreadsheets tracking appointments Cynthia Church


Page 2

7/2011- 8/2013

City of Wilmington, Parks & Recreation

Recreation Specialist II – Part Time

Summer Youth Program Counselor (SYP), Receptionist, Payroll Clerk, Customer Service Visit SYP employer sites checking up on youth employees, completing timecards, input time worked into payroll database weekly, sort and distribute checks. Answer phones and greet visitors upon entering building and direct them to appropriate offices. Create correspondence for Director of Youth and Family Services, as requested. 5/2010 – 2/2011

Premier Education Group


Instructed, guided, and assisted students to use Microsoft Office applications (Word, Excel) and keyboarding/data entry. Career Development - resume creation, networking, interview coaching, on-line job search and submitting applications.


Claymont High School

Delaware Technical & Community College

University of Delaware

Community Service

Sisters On A Mission – Founder/President

Team Jalil Meningitis Foundation – Consultant and Board Member Biden Breast Health Initiative - Board Member

Past Wellness Community Board Member

Delaware Breast Cancer volunteer

American Cancer Society volunteer

Advocate for Women’s Health


2010 - Presidential Citizens Medal

2003 - Jefferson Awards for Public Service

1998 - Governors Outstanding Volunteer Award

Numerous DuPont Employee Recognition Awards

Numerous Community Service Awards

Recognized by several Breast Cancer National / Local Organizations

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