Houston, Texas, 77078
Klein Forest High School- High School Diploma- June 2016 Houston Community College- Associates Degree – August 2017- Present EXPERIENCE:
Phone Monitoring, Gallery Furniture; Houston, TX August 2016- September 2017 The main duty was to monitor inbound and outbound phone calls within the store for quality assurance purposes. The monitor will email reports to the supervisor and suggest quality processes and proper procedures. Office Assistant, La Espiga De Oro; Houston, TX August 2018-Present The main duties were organizational and clerical support tasks. Organizing files, scheduling appointments, handling delivery invoices for proper quantities are daily tasks that must be completed. Always maintaining a professional attitude as well as having proper phone etiquette are major requirements in fulfilling the role. SKILLS:
-Technically savvy -Excellent customer service mindset
-Strong interpersonal skills -CPR Certified
-Strong communication skills
REFERENCES: Available upon request.